ZipRecruiter

Log In

1

Insurance Customer Service Representative Jobs in Dallas, TX

ValorVIP

Insurance Customer Service Agent

Dallas, TX · On-site

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

ValorVIP

Insurance Customer Service Agent

Farmers Branch, TX · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

MCI Careers

Insurance Customer Service Agent

Dallas, TX

$15.25 - $20.50/hr

  • PTO

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

MCI Careers

Insurance Customer Service Agent

Dallas, TX

$7.25 - $14/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

MCI Careers

Insurance Customer Service Agent

Dallas, TX · On-site

$15.25 - $20.50/hr

  • Medical

  • PTO

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

MCI Careers

Insurance Customer Service Agent

Dallas, TX · On-site

$15.25 - $20.50/hr

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

ValorVIP

Insurance Customer Service Agent

Dallas, TX · On-site

$15.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are hiring insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer ...

previous pagenext page

Showing results 21-40

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Dallas, TX

Insurance Customer Service Representative information

See Dallas, TX salary details

$25.7K

$47.9K

$72.2K

How much do insurance customer service representative jobs pay per year?

As of Aug 16, 2026, the average yearly pay for insurance customer service representative in Dallas, TX is $47,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $54,400.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Dallas, TX?

For Insurance Customer Service Representative jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Dallas, TX look for?

The top searched job categories for Insurance Customer Service Representative jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Insurance Customer Service Representative jobs?

Cities near Dallas, TX with the most Insurance Customer Service Representative job openings:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,908 per year, or $23 per hour.

$2000 Hiring Bonus - Bilingual Insurance Agent / CSR (Dallas)

America's Best Auto Insurance

Dallas, TX • On-site

$13 - $15/hr

Full-time

PTO

Re-posted 16 days ago

Job description

We are seeking  Bilingual Insurance Agent / CSR to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and existing clients. 

Responsibilities:

  • Present and sell insurance policies to new and existing clients
  • Develop and calculate suitable plans based on clients' needs
  • Resolve client inquiries and complaints 
  • Expand business reach through networking techniques
  • Comply with insurance standards and regulations
  • Track and identify areas of improvement

Qualifications:

  • Previous experience in insurance, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Excellent written and verbal communication skills
  • Ability to prioritize and multitask

Benefits :
$2,000 Sign On Bonus
Base Salary + Commissions & Bonuses
Paid Time Off.
Paid Holidays.

Company Description

We are located in DFW Metroplex .With a vast knowledge of our many carriers, we are equipped to shop for the best policy to suit your needs. Our job is to help you navigate through the sea of policy options and clarify any questions or concerns you may have along the way.We’ve successfully served hundreds of customers and are determined to treat each individual with respect and compassion. Shopping for insurance can be difficult, but our staff does the work for you. Maintain your peace of mind knowing that our insurance professionals have your back.
America’s Best Auto Insurance has more than a decade of experience in the insurance and financial space and are prepared to do what is best in the interest of it’s customers.