ZipRecruiter

Log In

1

Customer Service Assessment Jobs in Texas (NOW HIRING)

W JOE SHAW LTD

Customer Service

La Porte, TX

$15 - $20.50/hr

Obtain and examine all relevant information to assess validity of complaints and to determine possible cause. * Maintain accurate customer account information. * Coordinate with CSR manager in ...

Home Depot

Customer Service

Marble Falls, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Hutto, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Pflugerville, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Austin, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Austin, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Kyle, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Bee Cave, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Bee Cave, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Cedar Park, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Austin, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Austin, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Austin, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Kyle, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Austin, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Austin, TX · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service

Pflugerville, TX

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

next page

Showing results 1-20

All JobsCustomer Service Assessment JobsCustomer Service Assessment Jobs in Texas

Customer Service Assessment information

What is a customer service assessment?

A Customer Service Assessment is a process used by employers to evaluate the skills and abilities of candidates or employees in handling customer interactions. These assessments typically measure communication skills, problem-solving abilities, empathy, patience, and professionalism in various customer service scenarios. The goal is to ensure that individuals can effectively address customer needs, resolve issues, and represent the company positively. Assessments can include situational judgment tests, role-playing exercises, or written exams.

What are the key skills and qualifications needed to thrive in customer service assessment, and why are they important?

To excel in Customer Service Assessment, you need a solid understanding of customer service principles, evaluation techniques, and data analysis, often supported by a background in business administration or related fields. Familiarity with customer service software, CRM systems, and survey tools is common, and certifications such as COPC or HDI can be advantageous. Strong communication, analytical thinking, and attention to detail are essential soft skills for providing actionable insights and constructive feedback. These skills ensure accurate assessment of service quality, drive continuous improvement, and enhance overall customer satisfaction.

What are some common challenges faced in a customer service assessment role and how can I prepare for them?

In a Customer Service Assessment role, you may often encounter the challenge of accurately evaluating diverse customer interactions and determining whether standards are being met. This requires keen attention to detail, objectivity, and strong communication skills to provide constructive feedback. To prepare, familiarize yourself with your organization's customer service guidelines, practice active listening, and work on delivering clear, unbiased assessments. Being adaptable and open to ongoing training will also help you stay current with best practices and ensure consistent evaluations.

What is the difference between Customer Service Assessment vs Customer Service Representative?

AspectCustomer Service AssessmentCustomer Service Representative
Primary FocusEvaluating skills and suitability for customer service rolesHandling customer inquiries and providing support
Required CredentialsAssessment tools, certifications in customer serviceHigh school diploma, customer service training
Work EnvironmentTesting centers, online platformsCall centers, retail, online support
Industry UsageUsed by employers during hiring processDaily job role in customer service

Customer Service Assessment focuses on evaluating candidates' skills for customer service roles, often through tests or assessments. In contrast, Customer Service Representatives are the employees who interact directly with customers. While assessments help identify suitable candidates, representatives perform the actual support tasks in various industries.

What are popular job titles related to Customer Service Assessment jobs in Texas?

For Customer Service Assessment jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Service Assessment jobs in Texas look for?

The top searched job categories for Customer Service Assessment jobs in Texas are:

Customer Service Assessment jobs near you
Infographic showing various Customer Service Assessment job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative (Level II)

Collabera

Plano, TX • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Key responsibilities

  • Assist customers with questions or issues regarding their accounts received via phone and/or correspondence.

  • Use computerized systems for tracking, information gathering, and troubleshooting, and research issues or transfer calls as needed.

  • Handle customer calls with somewhat more complexity, potentially involving cross-selling or up-selling of financial products.

Job description

Company Description

About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description
  • Call Topics: 100% inbound calls 
  • First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc. 
  • Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. 
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. 
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.  
  • May research issues or transfer to a research function. 
  • May involve cross selling or up selling of other financial products. 
  • Handles customer calls with somewhat more complexity. 


Job Requirements:


  • Call Center/Customer Service assessment score with 80% MINIMUM is required for all submittals. 
  • Typing test score should be at least 30 wpm. No exceptions.


  • Generally has more than 1 year of experience.
  • Must have good communication and problem-solving skills. 
  • Requires advanced knowledge of the organization, products and/or services.
  • MUST have call center experience 
  • MUST have sales/up-selling experience 
  • Mortgage experience is desired
Qualifications
  • Good job stability.
  • CSR/Call Center experience.
  • Mortgage is a plus.
Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

FacebookTwitter

View All Collabera Jobs

Apply