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Insurance Customer Service Representative Jobs in Texas

StaffMyAgency LLC

Insurance Customer Service

Austin, TX · On-site

$50K - $75K/yr

... Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty ... Service can include responding to inquiries regarding insurance availability, eligibility ...

The Reeves Agency

Customer Service Representative

Bedford, TX · On-site

$14.25 - $19.25/hr

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role ...

Skybridge Resources

Insurance Customer Service

Irving, TX · On-site

$17.60 - $20.80/hr

Customer Service with Insurance Experience SkyBridge Healthcare is currently seeking Customer Service with Insurance experience for a 13-week contract in Irving, TX. SkyBridge Healthcare is a premier ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Texas

Insurance Customer Service Representative information

See Texas salary details

$24.2K

$45.1K

$68K

How much do insurance customer service representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for insurance customer service representative in Texas is $45,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Texas? The most popular types of Insurance Customer Service Representative jobs in Texas are:
What cities in Texas are hiring for Insurance Customer Service Representative jobs? Cities in Texas with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in TX? For Insurance Customer Service Representative jobs in TX, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,101 per year, or $21.7 per hour.

Licensed Insurance Customer Service

Diana Barnes - State Farm Agency

Huntsville, TX

$34K - $47K/yr

Full-time

Posted 15 days ago

Job description

Diana Barnes - State Farm Agency is looking for an experienced Property & Casualty Licensed Insurance Customer Service Representative to join our award-winning team in Huntsville, TX. For nearly 40 years, Diana Barnes has helped individuals, families, and businesses throughout Huntsville, and the surrounding communities protect what matters most.


Why Join Diana Barnes State Farm?

  • Competitive Hourly pay (depending on experience)
  • Paid Vacation
  • Paid Training & Professional Development
  • Established Agency Serving Huntsville Since 1987
  • Supportive, Team-Oriented Culture


What You'll Do

  • Build relationships with new and existing customers.
  • Provider service support to existing policyholders.
  • Sell Auto, Home, Renters, and other State Farm policies.
  • Follow up with prospects and existing customers to build long-term relationships.
  • Deliver outstanding customer service while helping grow a successful local agency.


What We're Looking For...

Required

  • Active Property & Casualty Insurance License
  • Life & Health License or ability to obtain after hire
  • Excellent communication and relationship-building skills
  • Strong work ethic and self-motivation
  • Ability to thrive in a goal-oriented sales environment
  • Positive, professional, customer-first attitude

Preferred

  • Previous insurance sales experience


About Diana Barnes State Farm

Since 1987, Diana Barnes has proudly served Huntsville, New Waverly, Willis, Lake Conroe, Montgomery, Spring, Houston, and surrounding communities. Our agency is known for helping customers create personalized insurance plans while providing exceptional service before and after the sale. You'll be joining an experienced team that believes in building lasting customer relationships and supporting one another's success.


Location: Huntsville, TX

Full-Time | In-Office

Applicants must live within a reasonable commuting distance and be able to commute to the office each workday.