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Insurance Customer Service Representative Jobs in Texas

StaffMyAgency LLC

Insurance Customer Service

Austin, TX · On-site

$50K - $75K/yr

... Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty ... Service can include responding to inquiries regarding insurance availability, eligibility ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Texas

Insurance Customer Service Representative information

See Texas salary details

$24.2K

$45.1K

$68K

How much do insurance customer service representative jobs pay per year?

As of Jul 17, 2026, the average yearly pay for insurance customer service representative in Texas is $45,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,200.00 per year, depending on experience, location, and employer.

What does a Customer Service Representative do in insurance?

An insurance Customer Service Representative assists clients by answering questions about policies, processing claims, and providing information on coverage options. They often use computer systems to manage customer accounts and must have good communication and problem-solving skills. The role typically involves working in an office environment and may require knowledge of insurance policies and customer service software.

What does an Insurance Customer Service Representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What is the highest paying insurance agent job?

The highest paying insurance agent roles are typically senior or specialized positions such as captive agents working for large insurance companies or independent agents with a high volume of high-value policies. These roles often require extensive experience, strong sales skills, and sometimes advanced certifications, with top earners earning six-figure incomes through commissions and bonuses.

What are some common challenges faced by Insurance Customer Service Representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an Insurance Customer Service Representative, and why are they important?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What is the highest paying customer service job?

Among customer service roles, senior positions such as customer service managers or specialized roles like technical support managers tend to have the highest salaries, often exceeding $70,000 annually. In industries like finance, technology, and healthcare, customer service professionals with advanced skills or certifications can earn higher wages, especially in leadership or specialized positions.

How much does a 215 license make?

An Insurance Customer Service Representative with a 215 license in Florida typically earns between $35,000 and $50,000 annually, depending on experience and location. Licensing allows representatives to sell specific insurance products, which can impact earning potential and job responsibilities.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Texas? The most popular types of Insurance Customer Service Representative jobs in Texas are:
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What job categories do people searching Insurance Customer Service Representative jobs in Texas look for? The top searched job categories for Insurance Customer Service Representative jobs in Texas are:
What cities in Texas are hiring for Insurance Customer Service Representative jobs? Cities in Texas with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in TX? For Insurance Customer Service Representative jobs in TX, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you

Customer Service Representative

Farmers Insurance, Martinez Agency

Houston, TX • On-site

$36K - $60K/yr

Full-time

PTO

Re-posted 21 days ago

Job description

Job Description: Insurance Customer Service Representative

Farmers Insurance the A. Martinez Insurance Agency in West Houston Texas is hiring an Insurance Customer Service Representatives to join our growing agency. 
Our office is located in West Houston, and we are up to some exciting things. We provide Auto, Home, Business, Health Insurance and Life Insurance to help our clients and protect their assets. If you want to be part of a winning and competitive culture; then we may be the career for you. 
What we offer:

·        We offer the most competitive base salary in the industry.
·        The most competitive commissions and bonus structure in the industry
·        Career advancement and development
·        Top Tier Training
·        We train our team members to succeed.
·        Paid time off, Vacation, personal and holidays
·        Flexible Schedule
·        Opportunity for career growth
·        We have an energetic fun working environment
·        Being part of winning team
·        Base salary based on experience, base salary, commissions, and bonuses, 
 

Qualifications for the Insurance Service Representative:

·        Must be bilingual. speak Spanish and English 
·        Experience or client-facing background a plus
·        Insurance experience is preferred, but not required
·        Proven track record of trustworthiness, dependability, and ethical behavior
·        Must possess a genuine willingness to learn, intuitive, resourceful, and coachable
·        Excellent communication skills; written, verbal and listening skills
·        Must be confident, motivated, and determined
 
Responsibility for Insurance Representative:

·        Develop insurance quotes
·        Communication with our hot leads and clients
·        Establish client relationships and follow up with clients as needed.
·        Understand prospect’s needs and identify sales opportunities
·        Creating and maintaining a database of current and future clients
·        Explain and demonstrate the benefits of our services
·        Service our clients with superior service
·        Ability and desire to achieve goals
·        And have fun in process.
·        No matter what your level of experience, we'll invest in your success. We understand that it takes time to build, develop proper skills and understanding, and to excel in this field. We provide our Service Representatives with ongoing training and support on their path to success so they can best serve our customers and we will assist in developing your career!Â