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Insurance Customer Service Representative Jobs in Texas

Openwork

Bilingual Insurance CSR

Pasadena, TX · On-site

$20/hr

... Customer Service Representative with proven experience and a stable work history to support a fast-paced, customer-focused team. This role supports a client in the insurance industry , and training ...

Openwork

Bilingual Insurance CSR

Pasadena, TX · On-site

$20/hr

... Customer Service Representative with proven experience and a stable work history to support a fast-paced, customer-focused team. This role supports a client in the insurance industry , and training ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Texas

Insurance Customer Service Representative information

See Texas salary details

$24.2K

$45.1K

$68K

How much do insurance customer service representative jobs pay per year?

As of Aug 6, 2026, the average yearly pay for insurance customer service representative in Texas is $45,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,200.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are the most commonly searched types of Insurance Customer Service Representative jobs in Texas? The most popular types of Insurance Customer Service Representative jobs in Texas are:
What cities in Texas are hiring for Insurance Customer Service Representative jobs? Cities in Texas with the most Insurance Customer Service Representative job openings:
What are popular job titles related to Insurance Customer Service Representative jobs in TX? For Insurance Customer Service Representative jobs in TX, the most frequently searched job titles are:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,101 per year, or $21.7 per hour.

Licensed Insurance Customer Service Representative

Foust Insurance Agency

Spring, TX • On-site

$40K - $60K/yr

Full-time

PTO

Re-posted yesterday

Job description

Don't Throw Away Your Shot!

Our Agency is looking for an MVP! As our new Licensed Customer Service Representative, you'll be joining a fast paced, star-studded team! Bring your coachable, positive attitude to the court, and we'll help you reach your goals! Using your outstanding listening skills to get to the heart of what each client needs, you'll be providing them their best service, keeping them a part of our team for years to come. You'll be using your ability to quickly build rapport to support your teammates and find every opportunity to network with new clients. Don't let the buzzer sound before you take your opportunity to apply today!

**All applicants will receive an online assessment immediately after applying. Incomplete assessments will not be considered further for this position.**


Benefits

Annual Base Salary + Bonus Opportunities

Evenings Off

Career Growth Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Appreciation lunches

Home/Work Life balance

Monthly bonus opportunities

Business casual attire

Paid Holidays

Family Friendly


Responsibilities
  • Ability to Cross sell and Up sell
  • Provide exceptional customer service and support.
  • Be outstanding at relationship building.
  • Develop and maintain client relationships.
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Requirements
  • Property & Casualty insurance license is required
  • Great Customer Service Skills.
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coach-able.
  • Possess an upbeat, positive and enthusiastic attitude and must be a team player.
  • Must be awesome at opening doors and getting appointments from a cold start.
  • Knowledge of sales and marketing principles and strategies.