ZipRecruiter

Log In

1

Work From Home Insurance Customer Service Representative Jobs in Columbus, OH

U-Haul

Customer Service Representative

Columbus, OH

$15.50 - $21/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Columbus, OH

$15.50 - $21/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Columbus, OH

$11 - $13/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Columbus, OH · On-site

$11 - $13/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Columbus, OH

$11 - $13/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Columbus, OH

$11 - $13/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Columbus, OH

$11 - $13/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Columbus, OH

$11 - $13/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Bexley, OH

$15 - $20.50/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Columbus, OH

$15.50 - $21/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Columbus, OH · On-site

$15.50 - $21/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

U-Haul

Customer Service Representative

Dublin, OH · On-site

$15.50 - $21/hr

Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ... The work involves moderate risks or discomforts which require special safety precautions, e.g ...

next page

Showing results 1-20

People also search for

All JobsWork From Home Insurance Customer Service Representative JobsWork From Home Insurance Customer Service Representative Jobs in Columbus, OH

Work From Home Insurance Customer Service Representative information

See Columbus, OH salary details

$9

$18

$26

How much do work from home insurance customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for work from home insurance customer service representative in Columbus, OH is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Insurance Customer Service Representative, and why are they important?

To thrive as a Work From Home Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes insurance licensing are important technical qualifications. Exceptional problem-solving abilities, patience, and self-motivation help individuals excel in this remote role. These skills and qualities ensure representatives can efficiently assist clients, resolve inquiries, and maintain high customer satisfaction while working independently.

What are some common challenges faced by Work From Home Insurance Customer Service Representatives and how can they be managed effectively?

Work From Home Insurance Customer Service Representatives often encounter challenges such as maintaining clear communication with both customers and team members, staying motivated without in-person supervision, and handling complex policy inquiries remotely. To manage these effectively, it's important to establish a dedicated and distraction-free workspace, use collaboration tools for regular team check-ins, and stay organized with digital resources. Adopting these practices helps ensure productivity and consistent customer service quality, while also fostering strong connections with colleagues despite the remote setting.

What does a Work From Home Insurance Customer Service Representative do?

A Work From Home Insurance Customer Service Representative assists customers with inquiries related to their insurance policies, such as billing questions, policy changes, and claims processing, all from a remote location. They communicate with customers by phone, email, or chat to provide information, resolve issues, and ensure customer satisfaction. These representatives also handle documentation and may process payments or update account information, all while adhering to company policies and privacy regulations. Working from home requires good communication skills, self-motivation, and the ability to use various digital tools effectively.

What is the difference between Work From Home Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectWork From Home Insurance Customer Service RepresentativeInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; specialized claims training or certification
Work EnvironmentRemote, home-based officeRemote or office-based, handling claims processing
Employer & Industry UsageInsurance companies, call centersInsurance companies, claims departments

The main difference is that Customer Service Representatives focus on assisting policyholders with inquiries, policy details, and billing, while Claims Specialists handle the processing and investigation of insurance claims. Both roles often require similar credentials and can be performed remotely, but their core responsibilities differ within the insurance industry.

What are popular job titles related to Work From Home Insurance Customer Service Representative jobs in Columbus, OH? For Work From Home Insurance Customer Service Representative jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Work From Home Insurance Customer Service Representative jobs in Columbus, OH look for? The top searched job categories for Work From Home Insurance Customer Service Representative jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Work From Home Insurance Customer Service Representative jobs? Cities near Columbus, OH with the most Work From Home Insurance Customer Service Representative job openings:
Work From Home Insurance Customer Service Representative jobs near you

Licensed Insurance Customer Service

Mike McClaskie - State Farm Agency

Hilliard, OH

$37.80K - $52K/yr

Full-time, Contractor

PTO

Posted 16 days ago

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license.
2. Must be able to make the commute to our agency location in Hilliard, OH. This is an in-office position.

Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Use a customer-focused, needs-based review process to educate customers about insurance options
  • Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

  • Salary plus Bonus
  • Paid Time Off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements

  • Property & Casualty license (required)
  • Life and Health license (must be able to obtain)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

Disclosure
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.