ZipRecruiter

Log In

1

Insurance Customer Service Representative Jobs in Quebec

Atlas Disposal

$21/hr

Position Summary The Customer Service Representatives will serve Atlas Disposal customers by ... Life Insurance * Long-Term Disability * Company match on 401K * Paid Vacation, Holidays, and Sick ...

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

LocalJobShop.ca

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

HollisWealth

Customer Service Representative

Quebec, QC · On-site

As a Customer Service Representative , you will play a key role in supporting our policyholders and ... Competitive benefits, including group insurance, a retirement savings program, ongoing training ...

Caeus

Customer Service Representative

Montreal, QC

Description The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first ...

next page

Showing results 1-20

All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Quebec

Insurance Customer Service Representative information

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Quebec?

For Insurance Customer Service Representative jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Insurance Customer Service Representative jobs in Quebec look for?

The top searched job categories for Insurance Customer Service Representative jobs in Quebec are:

What are popular job titles related to Insurance Customer Service Representative jobs in QC?

For Insurance Customer Service Representative jobs in QC, the most frequently searched job titles are:

Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

CUSTOMER SERVICE REP

Atlas Disposal

On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary
The Customer Service Representatives will serve Atlas Disposal customers by providing information and resolution of product and service-related topics over the phone, by email, and through text messaging. CSRs will work closely with other departments to resolve product or service needs.

Work Environment and Expectations*

  • This is a full-time, non-exempt hourly in office position
  • Schedule is Monday Friday 9am to 6pm
  • CSRs may be asked to work overtime as needed
  • Starting pay is $20-$22 per hour

Qualifications*

  • 2-3 years of customer service in a call center environment.
  • High School Diploma.
  • Bi-lingual Spanish is a plus
  • Some sales experience desired
  • Waste industry experience is a plus.
  • Excellent oral and written communication skills.
  • Advanced knowledge and efficient use of Microsoft Office Suite.
  • Strong ability to work well with people, under pressure, and with stringent time restraints.
  • Strong ability to work on multiple tasks such as email, text messages, and phone calls.

*

Duties and Responsibilities*

  • Handle commercial, residential, and roll-off customer calls for new and existing accounts, which may include service changes, billing questions, service cancellations, missed pickups, etc.
  • Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts, and adjustments on customer accounts.
  • Generate credit and debit memos as necessary.
  • Work with a team of Customer Service Representatives collectively to achieve team goals.
  • Perform other duties as assigned.

Benefits*
Each eligible employee receives a competitive compensation package including:

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Long-Term Disability
  • Company match on 401K
  • Paid Vacation, Holidays, and Sick Days.

EXPERIENCE AND SKILLS REQUIRED

  • Qualifications*

  • 2-3 years of customer service in a call center environment.
  • High School Diploma.
  • Bi-lingual Spanish is a plus
  • Some sales experience desired
  • Waste industry experience is a plus.
  • Excellent oral and written communication skills.
  • Advanced knowledge and efficient use of Microsoft Office Suite.
  • Strong ability to work well with people, under pressure, and with stringent time restraints.
  • Strong ability to work on multiple tasks such as email, text messages, and phone calls.

Apply