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Remote English Speaking Customer Service Jobs in Quebec

Nordia Inc.

Fluently bilingual - You speak and write in both English and French with ease - easily able to ... For remote work, you must have a secure, quiet space with high-speed internet (25 MBPS minimum ...

Nordia Inc.

Fluently bilingual - You speak and write in both English and French with ease - easily able to ... For remote work, you must have a secure, quiet space with high-speed internet (25 MBPS minimum ...

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Remote English Speaking Customer Service information

What is the difference between Remote English Speaking Customer Service vs Remote English Speaking Technical Support?

AspectRemote English Speaking Customer ServiceRemote English Speaking Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge or certifications often preferred
Work EnvironmentCall centers, online chat, email supportCall centers, online chat, email; may involve troubleshooting tools
Employer & Industry UsageRetail, e-commerce, service providersIT, software, electronics companies
Common Search & Comparison IntentCustomer service roles, remote support jobsTechnical support roles, troubleshooting jobs

Remote English Speaking Customer Service focuses on assisting customers with inquiries, orders, and general support, while Remote English Speaking Technical Support involves resolving technical issues and troubleshooting products or software. Both roles require strong communication skills and are common in remote work environments, but technical support demands more technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote English speaking customer service representative?

To thrive as a Remote English Speaking Customer Service Representative, you need excellent verbal and written English communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is usually required. Strong active listening, patience, and adaptability help you stand out in addressing diverse customer needs. These skills and tools ensure efficient, empathetic service and customer satisfaction in a virtual work environment.

What are some common challenges faced by remote English speaking customer service representatives, and how can they be addressed?

Remote English-speaking customer service representatives often face challenges such as maintaining clear communication across digital channels, managing time zones, and staying connected with their team. To address these, it’s important to develop strong written communication skills, use collaboration tools effectively, and establish a structured daily routine. Regular virtual team meetings and feedback sessions can also help foster a sense of community and ensure alignment on customer service goals.

What is a remote English speaking customer service representative?

A Remote English Speaking Customer Service job involves assisting customers with their inquiries, issues, or complaints via phone, email, chat, or other online platforms, all while working from a remote location such as your home. Employees in this role need to have strong communication skills in English and be able to troubleshoot problems or provide information efficiently. The job often requires a reliable internet connection, a quiet workspace, and good customer service skills. It is popular because it offers flexibility and the ability to work from anywhere.

What are the most commonly searched types of English Speaking Customer Service jobs in Quebec?

The most popular types of English Speaking Customer Service jobs in Quebec are:

What job categories do people searching Remote English Speaking Customer Service jobs in Quebec look for?

The top searched job categories for Remote English Speaking Customer Service jobs in Quebec are:

What cities in Quebec are hiring for Remote English Speaking Customer Service jobs?

Cities in Quebec with the most Remote English Speaking Customer Service job openings:

Remote English Speaking Customer Service jobs near you
Infographic showing various Remote English Speaking Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Customer Experience Account Manager

Soucy

Saint-jerome, QC • Remote

Full-time

Re-posted 24 days ago

Job description

Mission

The art of customer service: your area of expertise! As the primary point of contact for our customers, you’ll play a key role within our team. With your organizational skills and communication abilities, you’ll be essential to understanding and anticipating the needs of our B2B clients. This role will allow you not only to contribute to our clients’ satisfaction but also to support sales growth and boost Soucy’s brand awareness. It’s a strategic opportunity that makes you a key player in our collective success!


In this role, you will have the opportunity to:

  • Serve as the primary point of contact for our international clients
  • Oversee the entire customer journey, from initial contact to completion, with seamless and efficient follow-up
  • Serve as the key liaison internally and across all teams to ensure every project is delivered to meet client expectations
  • Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond
  • Anticipate and resolve logistics and supply chain issues to ensure efficient execution
  • Track KPIs (key performance indicators) related to your clients
  • Build strong relationships with clients on a daily basis
  • Propose concrete solutions that simplify their experience
  • Communicate clearly to build trust and loyalty
  • Add value to every interaction

Are you passionate about customer satisfaction? We want to get to know you! Send us your application today.

Profile

With the following skills and qualities, you will thrive in this role:

  • Administrative skills
  • 3 to 5 years of experience in customer management; experience in a manufacturing environment is a plus (B2B)
  • Bilingual in French and English to communicate with our English-speaking clients.
  • Interpersonal Skills
  • Known for being self-reliant, organized, and skilled with computer systems/software (knowledge of Salesforce, EDI, and Syteline is a plus)

Benefits designed to help you go far!

  • A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work, and more)
  • Group insurance plans that fit your lifestyle
  • An RRSP with employer contributions for financial stability
  • An Employee and Family Assistance Program (EFAP) and access to telemedicine services for a helping hand when needed
  • A $2,000 referral bonus to help you find colleagues who are as dedicated to their work as you are!

And even more!

  • Social activities to connect with your colleagues

Apply