Work From Home Insurance Customer Service Representative Jobs in Quebec

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About the Role

TheBilingual Patient Services Specialistplays a key role in supporting patients, and healthcare providers by coordinating administrative activities for Patient Support Programs. In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to helpfacilitateaccess to prescribed therapies.

Your focus will be on ensuring complete andaccuratedocumentation and delivering a positive, professional patient experience. This position is well suited for candidates who enjoy patientfacing administrative work, problemsolving, and collaborating with multiple healthcare stakeholders in bothEnglish and French.

This is afulltime, fully remote role, with shifts scheduled within program operating hours of8:00 a.m. - 8:00 p.m. EST.

WhatYou'llDo:

• Serve as a bilingual point of contact for patients, insurers, and physician officesregarding patient support documentation.
• Enter andmaintainaccuratecase notes, documentation, and outcomes in patient databases.
• Escalate complex cases or issues outside program scopein accordance withestablished processes.
• Supportpatientfollowups on behalf of physician offices to promote continuity of therapy.
• Answer inbound calls, make outbound calls, and manage email and fax correspondence.
• Accurately document and report Adverse Eventsin accordance withprogram and regulatory requirements.
• Meet defined service levels, quality standards, and key performance indicators.
• Participate in continuous improvement activities related to processes, quality, and training.

Basic Requirements:

• High school diploma or equivalent, or an equivalent combination of education and experience.
• 3+ years of related experience in an administrative, healthcare support, patient services, callcentre, or customer service role.
• Fluency in English and French (verbal and written).
• Experience interacting directly with customers, patients, or clients.
• Strong data entry, documentation, and administrative skills.
• Ability to follow defined procedures, manage multiple priorities, and meet deadlines.

Preferred Skills / Experience:

• Experience in Patient Support Programs (PSP) support, or specialty pharmacy.
• Familiarity with private and provincial drug plans in Canada.
• Previoushealthcare, insurance, or pharmaceutical industry experience.
• Experience working in a remote or virtual callbased environment.
• Proficiencywith Microsoft Office (Word, Excel) and case management systems.
• Strong attention to detail and comfort working in emotionally sensitive situations.

Work Location, Travel & Physical Requirements:

• Fully remote - candidates may work from anywhere in Canada.
• Must be legally eligible to work in Canada.
• No travelrequired.
• Role involves extended periods of computer use, phonebased communication, and data entry.

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We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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