ZipRecruiter

Log In

1

Director Customer Support Jobs in Quebec (NOW HIRING)

Medfar

Customer Support Specialist

Montreal, QC · Hybrid

You will join Maël, technical support manager, whose mandate is to help our customers when they ... You will have a direct and meaningful impact on their satisfaction. Your responsibilities will ...

OVHcloud

Representant du support client Au sein de votre #OneTeam Sous la responsabilite du Directeur du ... en direct * Effectuer un premier diagnostic et conseiller les clients en consequence * Qualifier ...

OVHcloud

Representant du support client Au sein de votre #OneTeam Sous la responsabilite du Directeur du ... en direct * Effectuer un premier diagnostic et conseiller les clients en consequence * Qualifier ...

Purolator

... the Sr Director. The North American Operations Customer Solutions Lead will collaborate with ... Responsibilities -Support Account Executives with service escalations in developing and managing ...

next page

Showing results 1-20

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Quebec

Director Customer Support information

See Quebec salary details

$22K

$85.1K

$148.5K

How much do director customer support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director customer support in Quebec is $85,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Quebec?

The most popular types of Customer Support jobs in Quebec are:

What are popular job titles related to Director Customer Support jobs in Quebec?

For Director Customer Support jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Quebec look for?

The top searched job categories for Director Customer Support jobs in Quebec are:

What cities in Quebec are hiring for Director Customer Support jobs?

Cities in Quebec with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $85,079 per year, or $40.9 per hour.

Director, Customer Success

AON3D Careers

Montreal, QC • Hybrid

Full-time

Re-posted 29 days ago

Job description

About The Role 

AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and escalations. This is a senior leadership role that bridges commercial and technical functions, replacing responsibilities currently shared across multiple leaders. Reporting to executive leadership, this person will be accountable for building trust with strategic and at-risk accounts, driving renewal performance, and creating the operating rhythms that ensure customers receive consistent, high-quality support. The role is both strategic and hands-on - part account leader, part support operator, part technical program manager. 

What You Will Do 

  • Own the post-sale customer relationship for strategic and at-risk accounts, encompassing onboarding, adoption, training, support-plan value realization, and renewals. 
  • Lead high-severity customer escalations across printer support, software support, field reliability, and service logistics - converting complex technical situations into clear customer communication with defined timelines and next steps. 
  • Manage a technical, engineering-focused customer success team to deliver superior customer outcomes. 
  • Coordinate customer training programs, including on-site sessions, retraining after operator turnover, and training bundled as part of renewal motions. 
  • Lead renewals for Success Plans, software support, and other aftermarket offerings; structure commercial proposals that align customer needs with service delivery realities. 
  • Define support boundaries and escalation paths for standard systems, beta systems, and issues requiring engineering engagement. 
  • Maintain a customer-centric operating rhythm across Success, Applications, Software, and Engineering so internal messaging is aligned before it reaches the customer. 
  • Ensure customer activity is captured in systems of record, including CRM and ticketing workflows, support history, diagnostic context, and account summaries. 
  • Partner with Sales on handoff quality, expansion context, renewals, reference-ability, and executive account strategy. 
  • Build and continuously improve lightweight but rigorous processes for account assignment, support handoffs, field visit follow-up, and customer communications. 

What We Are Looking For 

  • 7+ years in customer success, field service, technical account management, support leadership, or aftermarket operations within a capital equipment, industrial automation, robotics, manufacturing-tech environment. 
  • Strong commercial instincts: proven track record managing renewals, pricing conversations, and packaging of service, training, and support offerings. 
  • Technical fluency sufficient to drive triage, set expectations credibly, and communicate effectively with engineering teams - without needing to be the deepest technical resource in the room. 
  • Experience handling escalations involving hardware, software, field reliability, operator training, and cross-functional root-cause investigations. 
  • Demonstrated ability to create process from ambiguity: account handoffs, service plans, escalation workflows, customer notes, and team operating cadences. 
  • Excellent written communication and sound judgment - particularly in determining what to communicate to customers, when to escalate, and how to keep internal and external messaging aligned. 
  • Experience with CRM and support tooling (e.g., HubSpot) and cross-functional coordination platforms (e.g., Slack-based support workflows). 
  • Experience with industrial 3D printing, machine tools, lab equipment, factory automation, or other technical hardware sold with ongoing service and support plans is strongly preferred. 
  • Strong written and oral communication skills in English are required to effectively collaborate with teams, customers, and partners located outside Quebec. French language skills are an asset. 

Location and Work Model 

Location: Montreal
Work model: Hybrid
Employment type: Full-time, permanent

Apply