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Director Customer Support Jobs in Quebec (NOW HIRING)

APGN Inc.

Collaborative, Respectful & Supportive Work Environment Aftermarket & Customer Support Director Reporting directly to the President & CEO, the Aftermarket & Customer Support Director is responsible ...

Purolator

... the Sr Director. The North American Operations Customer Solutions Lead will collaborate with ... Responsibilities -Support Account Executives with service escalations in developing and managing ...

Avomind

Customer Success Manager

Montreal, QC · On-site

... support, all without human intervention. When a situation requires a human touch, they seamlessly ... As one of the first customer facing hires, you'll have a direct hand in shaping the onboarding ...

Aerotek

Associ au support client

Montreal, QC · On-site

Vente de dépôt direct ou dépôt électronique et CashPay à tous les entrepreneurs et clients ... Essential Duties and Responsibilities The Customer Support Associate (CSA) is responsible for ...

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All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Quebec

Director Customer Support information

See Quebec salary details

$22K

$85.1K

$148.5K

How much do director customer support jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director customer support in Quebec is $85,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a Director of Customer Support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a Director of Customer Support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.
What are the most commonly searched types of Customer Support jobs in Quebec? The most popular types of Customer Support jobs in Quebec are:
What are popular job titles related to Director Customer Support jobs in Quebec? For Director Customer Support jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Director Customer Support jobs in Quebec look for? The top searched job categories for Director Customer Support jobs in Quebec are:
What cities in Quebec are hiring for Director Customer Support jobs? Cities in Quebec with the most Director Customer Support job openings:
Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Quebec as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,079 per year, or $40.9 per hour.

Aftermarket & Customer Support Director

APGN Inc.

On-site

Full-time

Medical, Dental

Posted 3 days ago

Job description

Why APG-Neuros?
For over 20 years, APG-Neuros has been driving innovation in wastewater treatment, growing from a small Canadian startup into an internationally recognized manufacturer of high-speed turbo blowers and advanced aeration solutions. Our success is built on the talent, passion, and expertise of our people. As we continue to grow, we're looking for individuals who want to make an impact and help shape the future of sustainable infrastructure.
APG-Neuros' headquarters is located in Quebec, Canada, and its manufacturing and testing facility is located in Plattsburgh, New York, USA.
Our Benefits:

  • Competitive Salary & Annual Reviews
  • Comprehensive Health & Dental Benefits
  • RRSP with employer’s contribution
  • Telemedicine Program
  • Professional Development & Training Opportunities
  • Career Growth Opportunities
  • Free On-Site Parking
  • Social Committee Activities & Employee Events
  • Collaborative, Respectful & Supportive Work Environment

Aftermarket & Customer Support Director

Reporting directly to the President & CEO, the Aftermarket & Customer Support Director is responsible for leading APG-Neuros’ global aftermarket business, including field service, technical support, spare parts, maintenance programs, service contracts, and customer success initiatives.

This role drives revenue growth from the installed customer base while ensuring exceptional customer satisfaction and equipment reliability. The Aftermarket & Customer Support Director leads a multidisciplinary team of service managers, field service engineers, and technical support personnel across APG-Neuros’ global operations.



Duties/Responsibilities
  • Develop and execute APG-Neuros’ aftermarket growth strategy.
  • Increase revenue through service contracts, spare parts, upgrades, and maintenance services.
  • Build strong customer relationships and ensure high levels of customer satisfaction.
  • Lead and develop field service, technical support, and aftermarket teams.
  • Drive continuous improvement of service processes, KPIs, and customer support systems.
  • Oversee customer fleet data, CRM accuracy, and aftermarket business reporting.
  • Promote remote service solutions and service innovation initiatives.
  • Monitor equipment reliability trends and lead corrective actions to improve product performance.
  • Support commercial teams in identifying aftermarket sales opportunities.
  • Represent APG-Neuros at customer meetings, industry events, and conferences.

Required Skills/Abilities
  • Bachelor’s degree in Engineering or related technical discipline.
  • 10+ years of experience in industrial equipment, manufacturing, or technical service environments.
  • Proven leadership experience managing customer support and field service organizations.
  • Demonstrated success growing aftermarket revenue and service profitability.
  • Strong business, communication, and relationship-building skills.
  • Experience with CRM systems, service metrics, and operational management.
  • Willingness to travel up to 30%.

Apply