Director Customer Support Jobs in Quebec (NOW HIRING)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Our Security team is looking for a Director, Customer, Broker & Third-Party Security!

Reporting to the DSVP, Chief Information Security Officers (CISO), you will be responsible for the design, delivery and operations of security platforms leveraged to secure the digital experience of our customers and brokers, as well as platforms used to assess and mitigate risks related to third parties. This position comes with a high level of visibility, requiring regular communication with senior management in the business and continuous interaction with the IT and Security teams.

What you'll do here:

• Manage a team of managers and professionals working to ensure the optimal operation of existing security solutions while also looking to the future and ensuring that road maps and 3+ year strategy is delivered.
• Collaborate with IT colleagues and business peers to ensure that security solutions for customer and broker channels correctly balance user experience and security.
• Lead the mechanisms to mitigate risk related to third parties, including third party risk assessments and continuous monitoring of third parties.
• Manage steering and governance committees to ensure the right stakeholders are informed and involved in ongoing initiatives and represent your team challenges and findings at executive forums.
• Create and publish team backlog / capacity plans for consumption by other groups, fostering a culture of transparency and risk informed execution.
• Build a strong relationship with development teams for customer and broker facing channels.
• Ensure alignment of selected technology with security practices and enterprise architecture.
• Actively participate in various ongoing IT projects and support acquisition projects.
• Act as advisor on customer, broker and third-party security to all IT and business stakeholders.
• Ensure resources are working on priority projects, requests, and issues (manage priorities).
• Effectively establish and manage multi-disciplinary teams.
• Be a collaborative leader who successfully engages their team to drive IT infrastructure and design activities in support of the IT mission, leveraging industry best practices.
• Ensure the team has the expertise to support the IT mission by enabling appropriate training.

What you bring to the table:

• Bachelor's degree in computer science or other relevant field or any combination of equivalent education and experience.
• Minimum 7 years of experience managing large technical teams.
• Experience managing platforms used for customer identity and access management, cloud-native application protection, and/or third-party risk management.
• Experience managing multiple concurrent projects and initiatives at once.
• Experience in heterogeneous and complex IT environments, from cloud, SaaS and on-prem.
• Bilingualism is considered an asset (French / English) - Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

Profile sought:

• Motivated team player able to lead and motivate interdisciplinary and multidisciplinary teams towards the achievement of strategic goals.
• Customer orientation.
• Excellent oral and written communication, interpersonal and collaborative skills, and ability to communicate technical concepts to technical and non-technical audiences.
• High level of personal integrity and ability to handle confidential matters in a professional manner and demonstrate an appropriate level of judgment and maturity.
• Negotiation and coaching skills.
• Demonstrates integrity and discipline.

#LI-Hybrid

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.