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Director Customer Support Jobs in Quebec (NOW HIRING)

DSV Global Transportation

Team Lead

Pointe-claire, QC · On-site

... directing daily, weekly, and monthly operations while ensuring customer requirements and ... The Team Lead serves as the primary point of contact for customer support escalations and works ...

Grainger Businesses

CA$83K - CA$130K/yr

Position Details The Manager, Customer Experience is responsible for direct management of a team of ... procedures, supporting continual process improvement, ensuring the timeliness, quality and ...

Grainger Businesses

CA$83K - CA$130K/yr

Position Details The Manager, Customer Experience is responsible for direct management of a team of ... procedures, supporting continual process improvement, ensuring the timeliness, quality and ...

Syntax

Engagement Director

Montreal, QC · On-site

The Engagement Director also plays a key role in client relationship management, resource planning ... Proactively manage stakeholder satisfaction to support customer references and success stories.

Cisco

High Touch Operations Manager

Montreal, QC · On-site

CA$126K - CA$159K/yr

... of customer support processes, with familiarity in ITILv4 frameworks (Direct Plan Improve desirable, Drive Stakeholder Value desirable). PREFERRED QUALIFICATIONS - Leadership experience with the ...

FCT

Director, National Underwriting

Montreal, QC · On-site

Join us as we continue to do exciting work and make a big impact on our colleagues, customers and ... As a national subject matter expert, the Director, National Underwriting supports all business ...

New

WPP Media

Director, Performance

Montreal, QC

Lead the development and execution of commerce-focused performance media strategies that support ... Drive optimization initiatives focused on improving return on ad spend (ROAS), customer acquisition ...

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Showing results 41-60

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Quebec

Director Customer Support information

See Quebec salary details

$22K

$85.1K

$148.5K

How much do director customer support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director customer support in Quebec is $85,079.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.
What are the most commonly searched types of Customer Support jobs in Quebec? The most popular types of Customer Support jobs in Quebec are:
What are popular job titles related to Director Customer Support jobs in Quebec? For Director Customer Support jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Director Customer Support jobs in Quebec look for? The top searched job categories for Director Customer Support jobs in Quebec are:
What cities in Quebec are hiring for Director Customer Support jobs? Cities in Quebec with the most Director Customer Support job openings:
Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,079 per year, or $40.9 per hour.

Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Montreal (Hybrid)

SAP

Montreal, QC • Hybrid

Full-time

Posted yesterday

New

Job description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Candidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy.

SAP is not offering relocation benefits for this role at this time.

SAP is not offering current or future visa sponsorship for this role at this time.

Who You’ll Become 

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health. 

What You’ll Do 

As a CSM within the SAP Next Gen - Academy for Customer Success, you will be responsible to:  

  • Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.   
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.  
  • Enhance skills around your solution portfolio, managing customer retention, and driving value realization.  
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.  

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role.  Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 

What You Bring 

  • 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.  
  • Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.  
  • A cooperative and productive approach to working relationships, internally and externally.  
  • A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.  
  • An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.  
  • Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.  
  • Proficiency in English to engage with our global network.  
  • AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering)  
  • A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.  
  • Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.  
  • Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.  
  • A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative. 

 

CSM focus areas:  

SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. 

  • S/4HANA Finance 
  • Finance & Quote to Cash(Q2C) 
  • Procurement 

SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. 

SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 

SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. 

SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.  

SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains. 

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

About SAP Academy for Customer Success  

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. 

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits. 

#SAPAcademyforCustomerSuccess   

#SAPNextGen 

SAP Next Gen is our global experience for students and early talent (0–3 years of professional work experience). Being a part of the Next Gen community provides access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects across the business.   

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. 

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.  During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.  

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 77,800 - 178,200. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link:  www.SAPNorthAmericaBenefits.com.
Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 457073  | Work Area: Sales  | Expected Travel: 0 - 50%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid
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