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Customer Service Administrator Jobs in Tennessee

Tri City Air Conditioning

Dispatcher/CSR

Johnson City, TN · On-site

$18 - $20/hr

Customer Service Representative / Service Administrator Tri-City Air Conditioning - Johnson City, TN Pay: $18.00-$20.00 per hour Job Type: Full-Time | In-Person Tri-City Air Conditioning is looking ...

Starr Equipment Company

Be Seen First

Sales and Service Administrator

Knoxville, TN · On-site

$65K - $75K/yr

SALES AND SERVICE ADMINISTRATOR Seeking a dynamic individual with a business background to provide ... Must be able to work with customers and vendors to ensure the right products are ordered and ship ...

New

Starr Equipment Company

Be Seen First

Sales and Service Administrator

Knoxville, TN · On-site

$65K - $75K/yr

SALES AND SERVICE ADMINISTRATOR Seeking a dynamic individual with a business background to provide ... Must be able to work with customers and vendors to ensure the right products are ordered and ship ...

New

Tri City Air Conditioning

Dispatcher/CSR

Johnson City, TN · On-site

$18 - $20/hr

Customer Service Representative / Service Administrator Tri-City Air Conditioning - Johnson City, TN Pay: $18.00-$20.00 per hour Job Type: Full-Time | In-Person Tri-City Air Conditioning is looking ...

M/I Homes

Customer Care Administrator

Nashville, TN · On-site

$17.25 - $23/hr

Provides customer care and general administrative services to the division Customer Care department. Performs routine assigned tasks through the use of basic office skills in conjunction with ...

M/I Homes

Customer Care Administrator

Nashville, TN · On-site

$17.25 - $23/hr

Provides customer care and general administrative services to the division Customer Care department. Performs routine assigned tasks through the use of basic office skills in conjunction with ...

M/I Homes

Customer Care Administrator

Nashville, TN · On-site

$17.25 - $23/hr

Provides customer care and general administrative services to the division Customer Care department. Performs routine assigned tasks through the use of basic office skills in conjunction with ...

WMH

$18 - $22.75/hr

Service Coordinator | Service Dispatcher | Service Administrator | Service Writer | Customer Support Coordinator | Fleet Coordinator | Operations Coordinator Keep Customers Moving. Keep Operations ...

WMH

Service Support Coordinator

Piney Flats, TN

$18.25 - $23.75/hr

Service Coordinator | Service Dispatcher | Service Administrator | Service Writer | Customer Support Coordinator | Fleet Coordinator | Operations Coordinator Piney Flats, TN Keep Customers Moving.

WMH

Service Support Coordinator

Piney Flats, TN · On-site

$17.25 - $21.75/hr

Service Coordinator | Service Dispatcher | Service Administrator | Service Writer | Customer Support Coordinator | Fleet Coordinator | Operations Coordinator Piney Flats, TN WMH Solutions is seeking ...

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Customer Service Administrator information

See Tennessee salary details

$10

$19

$31

How much do customer service administrator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service administrator in Tennessee is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.72 per hour, depending on experience, location, and employer.

What is a customer service administrator?

A customer service administrator oversees the customer service department of an organization. It is their job to monitor accounts, maintain the needs of representatives, and assist with interactions as related specifically to customer service. Typical duties include analyzing customer satisfaction, processing customer orders, and collaborating with other departments. The career requires extensive knowledge of the company’s products and policies. Additional qualifications include strong communication skills and experience with relevant computer software. This job does not require formal education, although some employers prefer those with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer service administrator, and why are they important?

To thrive as a Customer Service Administrator, you need strong communication abilities, organizational skills, and a background in customer relations, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and office productivity tools like Microsoft Office is typically required. Problem-solving, patience, and a positive attitude are standout soft skills for managing inquiries and resolving issues effectively. These competencies are crucial for ensuring customer satisfaction, maintaining efficient operations, and supporting the company's reputation.

What are some common challenges faced by customer service administrators and how can they be managed effectively?

Customer Service Administrators often encounter challenges such as handling high volumes of inquiries, managing difficult customer interactions, and maintaining accurate records under tight deadlines. Staying organized and using customer relationship management (CRM) tools can help streamline workflows, while ongoing communication with team members ensures consistent service. Additionally, developing strong problem-solving skills and participating in regular training can make it easier to resolve complex issues efficiently and maintain a positive customer experience.

What qualifications do I need to be a customer service administrator?

A customer service administrator typically needs a high school diploma or equivalent; some roles may prefer or require post-secondary education or relevant certifications. Strong communication, organizational skills, and proficiency with customer management software are important. Prior experience in customer service or administrative roles can be beneficial.
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Customer Service Administrator jobs near you
Infographic showing various Customer Service Administrator job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,270 per year, or $19.4 per hour.

Customer Service Administrator 2

Southeastern Freight Lines

Knoxville, TN • On-site

$21.55 - $26.51/hr

Full-time

Re-posted 24 days ago

Southeastern Freight Lines rating

8.8

Company rating: 8.8 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

2nd of 64 rated delivery companies

Job description

As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as Customer Service, appointments, dispatch support, Payroll, Human Resources, or general secretarial.

Respond to calls or contact customers regarding the status of shipments, billing questions, Cash on Delivery (CODs), Driver Collect, tracing, problems, or rating information. Research and answer requests for information from internal customers or other Service Centers. Call and schedule delivery appointments. Assist drivers with pick-up or delivery problems. Calculate hours worked and Linehaul miles. Compile driver hours of service and complete driver log summaries. Assist with generating manifests and closing loads. Enter closed, dispatched, and arrived loads into the computer. Provide clerical support to the Service Center Account Managers, Account Executives, or Senior Account Executives. Make follow-up calls to customers as requested. Maintain the sales appointment schedule and maintain a list of sales leads. Key pay data into the payroll system. Assist the Service Center Manager with recruiting efforts by coordinating advertisements, screening resumes, scheduling interviews, etc. Coordinate new hire orientation. Assist with Service Center training efforts by scheduling classes or ordering supplies. 

For this role, you must have: a High School Diploma or GED; the ability to satisfactorily pass background check and alcohol and drug test; 6 months of related experience and/or previous office experience; strong customer relations skills to communicate effectively with internal and external customers; the ability to manage multiple tasks with interruption; computer skills; and be familiar with Microsoft Office applications. We would prefer you to have previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems. Pay: $21.55-$26.51 Per Hour (pay may vary based on location and experience)

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First Shift

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What Southeastern Freight Lines employees say

Pay

Benefits

Hours and flexibility

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About Southeastern Freight Lines

Sourced by ZipRecruiter

Southeastern Freight Lines is a freight transportation company based in Lexington, SC, US. The company operates in the trucking and transportation industry, specializing in customized solutions for regional less-than-truckload (LTL) transportation services. Founded in 1950 by W.T. Cassels, Southeastern Freight Lines initially served a number of states in the southeastern United States. Through the years, the company has significantly expanded, now providing comprehensive transportation solutions all over the continent. Adhering to their mission of meeting or exceeding the needs of every customer – every single time, the company takes pride in consistently delivering top-tier service. Notable achievements include groundbreaking customer service technologies and winning multiple quality awards in their industry.

Industry

Transportation and warehousing

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, SC, US

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