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Customer Services Coordinator Jobs (NOW HIRING)

Supermicro

Sr. Customer Services Coordinator

San Jose, CA · On-site

$28 - $33/hr

The Customer Service Coordinator that can work closely with all related departments to meet priority on customer'srequests on a daily basis is who we are looking for. This position needs to follow ...

Strada

Service Coordinator (Customer Services)

Sanford, FL · On-site

$16.25 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services they need. As the Service Coordinator is often the initial contact, having good customer service and people skills is a must. You will also need to build strong relationships with our ...

Not Affiliated

Services Coordinator

Boulder, CO · On-site

$50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Services Coordinator Denver Metro Founded in 1985, Boulder County AIDS Project (BCAP) provides ... Qualified candidates will need to demonstrate experience with providing customer service, an ...

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How much do customer services coordinator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer services coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

What does a customer services coordinator do?

A Customer Services Coordinator acts as the primary point of contact between a company and its customers. They handle customer inquiries, resolve complaints, process orders, and ensure customers receive timely and accurate information. These professionals also coordinate with other departments to address customer needs and improve overall satisfaction. Their goal is to maintain strong customer relationships and ensure a positive experience with the company.

What is the difference between Customer Services Coordinator vs Customer Service Representative?

AspectCustomer Services CoordinatorCustomer Service Representative
Primary RoleCoordinates customer service activities, manages client accounts, and ensures service qualityHandles direct customer inquiries, provides information, and resolves issues
Required SkillsCommunication, organization, problem-solving, multitaskingCommunication, patience, problem-solving, product knowledge
Work EnvironmentOffice setting, team collaboration, sometimes client site visitsCall centers, retail, office settings, direct customer interaction
Common CertificationsCustomer Service Certification, CRM software trainingNone typically required, but certifications like CPR or product-specific training may be relevant

While both roles focus on customer satisfaction, the Customer Services Coordinator typically manages broader service processes and client accounts, whereas the Customer Service Representative directly interacts with customers to address their immediate needs. Understanding these differences helps in choosing the right career path or job search focus.

What are some typical challenges faced by customer services coordinators, and how can they effectively address them?

Customer Services Coordinators often encounter challenges such as managing high volumes of inquiries, handling difficult or dissatisfied customers, and ensuring seamless communication between departments. Effectively addressing these challenges requires strong organizational skills, patience, and the ability to prioritize tasks under pressure. Successful coordinators leverage customer relationship management (CRM) tools, maintain clear communication with both customers and internal teams, and proactively seek solutions to recurring issues. Continuous learning and regular collaboration with colleagues can also help in refining processes and improving the customer experience.

What are the key skills and qualifications needed to thrive as a customer services coordinator, and why are they important?

To thrive as a Customer Services Coordinator, you need strong communication, problem-solving, and organizational skills, often supported by a background in customer service or administration. Familiarity with Customer Relationship Management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are vital for efficiently resolving customer issues, maintaining client satisfaction, and ensuring smooth workflow within customer service teams.

How much do customer services coordinators make in the US?

Customer Services Coordinators in the US typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced coordinators or those in specialized sectors can earn higher wages, often supplemented with benefits and opportunities for advancement.

What is the role of a customer services coordinator?

A customer services coordinator manages customer interactions, resolves issues, and ensures customer satisfaction. They often handle inquiries via phone, email, or chat, maintain records using customer relationship management (CRM) software, and coordinate with other departments to address customer needs effectively.
What cities are hiring for Customer Services Coordinator jobs? Cities with the most Customer Services Coordinator job openings:
What are the most commonly searched types of Customer Services jobs? The most popular types of Customer Services jobs are:
Who are the top companies hiring for Customer Services Coordinator jobs? The top employers for Customer Services Coordinator jobs are:
What states have the most Customer Services Coordinator jobs? States with the most job openings for Customer Services Coordinator jobs include:
Customer Services Coordinator jobs near you
Infographic showing various Customer Services Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

Customer Services Coordinator

Kiosk Information Systems

Louisville, CO • On-site

$18.75 - $24.50/hr

Full-time

Posted 6 days ago

Job description

The Customer Service Department has an opening for a Services Coordinator.

Job Summary: The Services Coordinator is the operational engine behind KIOSK’s field service

delivery. Working with the Sr. Services Manager, this role ensures our high-value

customers receive “white-glove” service across all installations, site surveys, and

preventative maintenance (PM) cycles.

This is a high-impact, mid-level role for a logistics professional who thrives in

ambiguous situations — someone who can navigate complex international vendor

relationships after hours, reconcile financial discrepancies in out-of-scope (OOS)

billing, and remain completely unflappable when deployment timelines get tight.

Key Responsibilities:

1. Field Service Execution & Program Management:

  • Operational Lead: Coordinate and drive the execution of hardware

installations, site surveys, and preventative maintenance for VIP accounts.

  • Vendor Orchestration: Manage communication and scheduling with a

network of international vendors, including after-hours support to ensure

global projects remain on track across multiple time zones.

  • Customer Touchpoint: Serve as a key operational contact for customer

project teams, ensuring status updates are clear, professional, and timely.

This includes participating in and leading customer meetings.

2. OOS Composition & Financial Integrity:

  • Ticket Auditing: Identify and investigate “Out of Scope” (OOS) service tickets.

  • Categorization: Properly classify hardware vs. software failures to ensure

data integrity for root-cause analysis.

  • Financial Reconciliation: Partner closely with the Finance department to

track OOS work from identification to close-out, ensuring KIOSK is accurately

compensated for extra-contractual labor.

3. Performance & Quality Control:

  • Vendor Accountability: Monitor vendor performance against Service Level

Agreements (SLAs).

  • PM Tracking: Maintain a relentless focus on Preventative Maintenance

completion rates to minimize downtime for high-value kiosks.

4. Invoice Review & Approval:

  • Review, audit, and approve vendor invoices for field service, installations,

projects, repairs, storage, logistics, and other managed service activities.

  • Validate invoice accuracy by reconciling work orders, service tickets, and

contractual pricing prior to payment approval.

  • Investigate and resolve billing discrepancies

  • Ensure compliance with contractual terms, service level agreements (SLAs),

and internal financial controls.

  • Monitor operational spending, identify cost-saving opportunities, and

support budget forecasting through invoice and vendor spend analysis.

  • Maintain accurate documentation and audit trails for invoice approvals and

financial reporting.

  • Collaborate with project managers and field service teams to verify

completed work and ensure accurate vendor billing.

Qualifications:

  • Bachelor’s degree or equivalent professional experience demonstrating high

organizational and analytical skills

  • 3–5 years of mid-level experience in field services, deployment coordination, or

complex logistics management

  • Power-user proficiency in Salesforce CRM and Microsoft Excel

  • Demonstrated ability to manage international vendor relationships and

coordinate across multiple time zones

  • Sufficient technical literacy to communicate effectively with field technicians and

accurately categorize equipment failures (hardware vs. software)

Skills and Competencies:

  • “Unflappable” mindset: calm, focused, and solution-oriented under pressure and

shifting priorities

  • Auditor’s eye for detail with a relentless follow-up approach to ticket tracking

and financial reconciliation

  • Strong organizational and time-management skills with the ability to manage

multiple active projects simultaneously

  • Clear and professional written and verbal communication skills for customer facing

and cross-functional collaboration

  • Problem-solving mindset with demonstrated ability to navigate grey areas and

ambiguous vendor/customer situations

Performance Metrics (KPIs):

  • PM Completion Rate: Ensuring 100% of preventative maintenance cycles are

completed on time.

  • OOS Recovery: Maximizing the identification and successful billing of out-of-scope

work.

  • Customer Satisfaction: Maintaining high service quality scores for our top-tier

clients.

  • Vendor Performance: High reliability and responsiveness from our international

Partners.