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Manager Customer Services Jobs (NOW HIRING)

Michelman

Manager, Customer Service

Cincinnati, OH

General Summary The Customer Service Manager oversees the daily execution of the order-to-cash processes. You will manage and coordinate the customer service activities for the region - The Americas.

Graybar

Manager Customer Service

Daytona Beach, FL · On-site

$61K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

Salt Lake City, UT · On-site

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

Salt Lake City, UT · On-site

$85K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Comrise

Customer Services (Order management)

Cary, NC · On-site

$14.75 - $20.25/hr

... service tools. • Data Management and Reporting: o Maintain accurate records of customer orders, accounts, interactions, and transactions. o Generate and act on reports that provide order status ...

New

Airliquidehr

Customer Services Professional

Memphis, TN

$14.50 - $18.50/hr

R10097060 Customer Services Professional (Open) Location: Memphis, TN - McCorkle - Retail ... EXCLUDE : jobs whose main mission is invoicing & cashing management (should be coded in the Job ...

New

Airliquidehr

Customer Services Professional

Jonesboro, AR

$15 - $19/hr

R10097060 Customer Services Professional (Open) Location: Memphis, TN - McCorkle - Retail ... EXCLUDE : jobs whose main mission is invoicing & cashing management (should be coded in the Job ...

New

Chewy

Manager, Customer Service II

Goodyear, AZ

A customer-first mindset is critical for this role. What You'll Do: * Manage a total team size of 45-85 frontline team members and 3-5 Salaried Team Managers. * Promote an engaging agent experience ...

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How much do manager customer services jobs pay per year?

As of Jul 30, 2026, the average yearly pay for manager customer services in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a Manager Customer Services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What does a customer service manager do?

A customer service manager oversees a team responsible for assisting customers, resolving issues, and ensuring high service quality. They develop policies, monitor performance metrics, handle escalations, and often use customer management tools to improve satisfaction and operational efficiency.

What are Manager Customer Services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, with salaries exceeding $150,000 annually. These roles typically require extensive leadership experience, strategic skills, and a deep understanding of customer relations and business operations.

What is the highest position in customer service?

The highest position in customer service is typically the Director or Vice President of Customer Service, responsible for overseeing the entire customer service strategy and team. In larger organizations, executive roles such as Chief Customer Officer may also exist, focusing on customer experience at the executive level.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as team leadership, CRM software proficiency, and certifications like the Certified Customer Service Manager (CCSM).

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

What cities are hiring for Manager Customer Services jobs? Cities with the most Manager Customer Services job openings:
What are the most commonly searched types of Customer Services jobs? The most popular types of Customer Services jobs are:
What states have the most Manager Customer Services jobs? States with the most job openings for Manager Customer Services jobs include:
Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager, Customer Service

Quantix Supply Chain Solutions

Port Allen, LA • On-site

Full-time

Posted 14 days ago

Quantix Supply Chain Solutions rating

7.7

Company rating: 7.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
The Manager, Customer Service oversees a team of specialists dedicated to delivering exceptional service and strengthening customer relationships. This role is responsible for managing daily departmental operations, developing talent, and building customer-centric strategies aligned with company objectives. With a focus on continuous improvement, the Manager identifies service trends, drives process enhancements, and partners cross-functionally to ensure a consistent and elevated customer experience. This leader plays a critical role in advancing our Responsible Care goals while fostering a collaborative, performance-driven culture.
Summary of Essential Job Functions
  • Lead, coach, and develop the customer service team, ensuring high levels of engagement, productivity, and professional growth.
  • Monitor day-to-day operations to ensure accurate and timely handling of all customer inquiries, orders, escalations, and special requests.
  • Establish and track KPIs related to service quality, order accuracy, response time, and customer satisfaction; provide actionable insights.
  • Collaborate closely with Sales, Operations, and Supply Chain teams to resolve issues, align priorities, and streamline information flow.
  • Represent the department in internal and external meetings, advocating for customer needs and contributing strategic input.
  • Handle escalated customer issues, providing guidance and resolution while identifying root causes and systemic fixes.
  • Drive process improvements that elevate service levels, reduce errors, and increase team efficiency.
  • Lead team meetings, training sessions, and one-on-one check-ins to ensure alignment and performance accountability.
  • Contribute to system enhancements or service model upgrades by offering customer service perspective and testing support.
  • Maintain compliance with industry regulations, customer-specific protocols, and company policies including Responsible Care standards.
  • Support talent acquisition, onboarding, and succession planning for the Customer Service department.

Requirements
Minimum Requirements
  • Bachelor's Degree in Business, Communications, or related field preferred.
  • Minimum 5-7 years of experience in customer service or account management, with at least 2 years in a leadership role.
  • Proven ability to coach and inspire teams, manage performance, and drive results in a service-driven environment.
  • Advanced analytical, organizational, and conflict-resolution skills.
  • Ability to communicate effectively across all levels of the organization and with external stakeholders.
  • Experience leading projects or service transformations preferred.

Abilities Required
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.
While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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