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Manager Customer Services Jobs (NOW HIRING)

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

Quantix SCS LLC

Manager, Customer Service

Houston, TX · On-site

Description The Manager, Customer Service oversees a team of specialists dedicated to delivering exceptional service and strengthening customer relationships. This role is responsible for managing ...

Osborn GmbH

Manager Customer Service

Richmond, IN · On-site

$84K - $102K/yr

Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management * Review customer complaints thoroughly to identify and resolve ...

Safecor Health

Manager, Customer Service

Columbus, OH · On-site

The Manager, Customer Experience, is responsible for ensuring proactive, high-touch service from ... Communicates and support new services as they are introduced to customers. * Works with the ...

Meijer

Manager - Customer Service

Roseville, MI · On-site

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

Graybar

Manager Customer Service

Daytona Beach, FL · On-site

$61K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

pinta elements

Be Seen First

Customer Services Representative

Minneapolis, MN · On-site

$50K - $60K/yr

Customer Service Representative Location: Minneapolis, MN Department: Customer Service Employment ... This position is responsible for managing customer inquiries, processing orders, coordinating ...

Graybar

Area Manager Customer Service

Columbia, SC · On-site

$75K/yr

As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources ... Ability to effectively present Company services and quality standards to customers * Ability to ...

Chewy

Manager, Customer Service I

Goodyear, AZ

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager, to provide proactive ...

WebTPA

Asst Mgr Customer Service

Irving, TX

Job Summary The Assistant Manager of Customer Service is responsible for managing a team with routine and day-to-day responsibilities. Location: 6535 SH 161 Irving Texas 75063 Essential Functions:

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How much do manager customer services jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager customer services in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a manager customer services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as a manager customer services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a manager customer services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

How much does a manager customer services get?

A customer service manager's salary typically ranges from $45,000 to $80,000 annually, depending on experience, location, and company size. Managers in larger organizations or high-cost areas may earn higher salaries, and additional benefits often include bonuses and health insurance.

What cities are hiring for Manager Customer Services jobs?

Cities with the most Manager Customer Services job openings:

What are the most commonly searched types of Customer Services jobs?

The most popular types of Customer Services jobs are:

What states have the most Manager Customer Services jobs?

States with the most job openings for Manager Customer Services jobs include:

Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager Customer Service

Bourns, Inc.

Riverside, CA • On-site

Full-time

Posted 25 days ago

Job description

Founded in 1947, Bourns is a leading manufacturer of electronic components, serving customers worldwide across automotive, industrial, communications, consumer, medical, and other markets. Our commitment to innovation, quality, and customer service has made us a trusted partner throughout the electronics industry.
Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside sales operations, driving service excellence, developing talent, and strengthening relationships with customers, distributors, sales teams, and cross-functional business partners.
The ideal candidate is a customer-focused leader with strong business acumen, experience managing customer service operations, and a passion for developing high-performing teams.
What You'll Do
Leadership & Team Development
  • Lead and develop customer service and inside sales professionals, including remote and international team members.
  • Establish departmental goals, monitor performance, and drive continuous improvement initiatives.
  • Coach, mentor, and develop employees to support professional growth and succession planning.
  • Set and monitor quarterly objectives and provide ongoing performance development support.

Customer Service & Operational Management
  • Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
  • Oversee systems and processes related to EDI, SAP, Sales Cloud, and customer service operations.
  • Monitor operational performance metrics and implement improvements to enhance efficiency and customer satisfaction.
  • Respond to customer escalations and collaborate with sales teams to support strategic accounts.

Strategic Planning & Business Partnership
  • Develop and implement short- and long-term departmental strategies and objectives.
  • Manage departmental budgets and monitor performance against established goals.
  • Partner with Product Management, Sales, Distributors, Manufacturer Representatives, and other business groups to improve service delivery and customer experience.
  • Lead customer feedback initiatives, including administration of the biennial customer survey.

Systems & Process Improvement
  • Serve as a key liaison with Information Technology teams to support system enhancements and issue resolution.
  • Maintain customer data, cross-reference databases, and Sales Cloud information to support business growth.
  • Develop reporting, dashboards, and analytical tools to support management decision-making and service improvements.

What We're Looking For
Education
  • Bachelor's degree in Business or a related field preferred.
  • Equivalent combination of education, training, and experience may be considered.

Experience
  • 5 to 7 years of experience in technical sales, customer service leadership, or a related function within the electronics industry preferred.
  • Demonstrated experience leading teams and driving operational improvements.
  • Experience managing customer-facing processes and service performance metrics.

Skills & Qualifications
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong customer service orientation with a commitment to delivering outstanding customer experiences.
  • Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
  • Experience with SAP, Sales Cloud, CRM systems, or similar business applications preferred.
  • Strong analytical abilities and experience creating reports, presentations, and business insights.
  • Ability to manage multiple priorities in a fast-paced environment.

Why Join Bourns?
At Bourns, you'll join a global organization known for innovation, quality, and customer commitment. We offer the opportunity to make a meaningful impact while working alongside talented professionals in a collaborative and growth-oriented environment.
What We Offer
  • Competitive compensation and benefits package
  • Hybrid work environment
  • Professional development and career growth opportunities
  • Collaborative culture focused on innovation and customer success
  • Opportunity to lead a high-impact customer service organization

Hiring Range - $80,000 - $90,000
Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
If you are results-oriented, have the drive to find industry-leading ways to meet ongoing technological challenges, and go the extra mile to maximize customer relationships, then we invite you to apply to join the Bourns team.
Custom Field 1: $ 78232 - $ 122238

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