ZipRecruiter

Log In

1

Manager Customer Services Jobs (NOW HIRING)

NICE

Manager, Customer Service

Richardson, TX · On-site

$214K - $321K/yr

Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across enterprise contact centers, ensuring on time delivery and seamless account onboarding. Oversee integrations ...

Safecor Health

Manager, Customer Service

Columbus, OH · On-site

Communicates and support new services as they are introduced to customers. * Works with the ... Experience managing a customer service team in a growth environment while providing real-time ...

Getinge

Manager, Customer Service

Fraser, MI · On-site

$90K - $114K/yr

Manager, Customer Service Date: Aug 11, 2026 Location: Fraser, MI, US Remote Work: Salary Range: $90,000-$114,100/annually + 8% STIP With a passion for life Join our diverse teams of passionate ...

pinta elements

Be Seen First

Customer Services Representative

Minneapolis, MN · On-site

$50K - $60K/yr

Customer Service Representative Location: Minneapolis, MN Department: Customer Service Employment ... This position is responsible for managing customer inquiries, processing orders, coordinating ...

Airgas

Customer Services Professional

Memphis, TN · On-site

$14.50 - $18.50/hr

R10097060 Customer Services Professional (Open) Location: Memphis, TN - McCorkle - Retail ... EXCLUDE : jobs whose main mission is invoicing & cashing management (should be coded in the Job ...

Airgas

Customer Services Professional

Little Rock, AR · On-site

$14.50 - $18.25/hr

R10097060 Customer Services Professional (Open) Location: Memphis, TN - McCorkle - Retail ... EXCLUDE : jobs whose main mission is invoicing & cashing management (should be coded in the Job ...

KNAPP

Program Manager Customer Service

Kennesaw, GA · On-site

WHAT YOU GET TO DO This position supports the delivery of existing services and Customer Service ... The Program Manager coordinates day-to-day program activities across internal teams and external ...

Allied Caribbean Distribution

Be Seen First

Customer Services Representative

Hialeah, FL · On-site

$15 - $17/hr

Submit claims to management, follow up to ensure resolution * Give customers information about products and services * Answering phone and booking appointments * Keep records of customer interactions ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsManager Customer Services Jobs

Manager Customer Services information

See salary details

$24.5K

$58K

$101K

How much do manager customer services jobs pay per year?

As of Sep 12, 2026, the average yearly pay for manager customer services in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a manager customer services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as a manager customer services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a manager customer services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

How much does a manager customer services get?

A customer service manager's salary typically ranges from $45,000 to $80,000 annually, depending on experience, location, and company size. Managers in larger organizations or high-cost areas may earn higher salaries, and additional benefits often include bonuses and health insurance.

What cities are hiring for Manager Customer Services jobs?

Cities with the most Manager Customer Services job openings:

What are the most commonly searched types of Customer Services jobs?

The most popular types of Customer Services jobs are:

What states have the most Manager Customer Services jobs?

States with the most job openings for Manager Customer Services jobs include:

What are popular job titles related to Manager Customer Services jobs?

For Manager Customer Services jobs, the most frequently searched job titles are:

Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager, Customer Service

Richardson, TX • On-site

NICE
See more jobs at NICEexternal

$214K - $321K/yr

Full-time

Posted 24 days ago

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across enterprise contact centers, ensuring on time delivery and seamless account onboarding. Oversee integrations with CRM and cloud telephony platforms including Zendesk, Salesforce, Amazon Connect, and other contact center technologies. Drive cross functional collaboration with Product, Engineering, and Customer Success teams to optimize system performance, customer onboarding, and solution adoption. Serve as a strategic partner for enterprise customers, ensuring successful deployments, customer satisfaction, and long-term retention. Manage deployment and optimization of Workforce Management (WFM) and Quality Management (QM) software, improving forecasting, scheduling, and agent performance. Design, implement, and maintain customer service workflows across omnichannel ecosystems (voice, chat, email, and social). Deliver performance improvements through operational analytics, process standardization, and automation initiatives. Lead strategy and execution for AI driven service initiatives including chatbot development, conversational AI workflows, and machine-learning-based automation. Collaborate with technical teams to design and deploy intelligent support solutions that improve CSAT, resolution time, and operational efficiency. Identify emerging CX technologies and drive the adoption of modern tools and AI capabilities. Manage and mentor technical engineers across North America, the EU, and APAC regions. Oversee hiring, training, performance coaching, and professional development for service delivery and technical teams. Establish KPIs, quality standards, and service excellence benchmarks across all regions.
Hybrid telecommuting permitted pursuant to company policy.
Minimum requirements: Master's degree or foreign equivalent in Information Systems, Computer Science, or related field, plus 5 years of experience in the job offered or related occupation.
Must have experience with the following:
  • working in Service, Customer Success, or Contact Center-related industries;
  • leading largescale SaaS deployments in enterprise environments;
  • CRM systems (Zendesk, Salesforce, and Amazon Connect);
  • voice/telephony platforms;
  • deploying and managing Workforce Management (WFM) and Quality Management (QM) platforms in the contact center space;
  • conversational AI and customer service automation, including building and deploying chatbots and AI workflows to facilitate ticket deflection and self-service automation;
  • managing global teams;
  • project management; and
  • stakeholder management and cross-functional collaboration

Salary: $214,386.00 to $321,579.00 per year
Click apply or send resume to marian.alvarado@nice.com. An EOE.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply