Customer Services Executive Jobs (NOW HIRING)

Lumicera

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity.

Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

USD $74,997.00 - USD $80,000.00 /Yr.

5.00 - Salaried Non-Management except pharmacists

M-F 8am to 5pm

ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming.

Lumicera Health Services is seeking a Clinic Services Executive to join our team!

The Clinic Services Executive (CSE) is a highly motivated professional with at least 5 years of successful experience interfacing directly with varied complex customers preferably in healthcare, to manage existing physician and prescriber clinics and health systems. The position is responsible for the co-development of long-term account strategy for their assigned clinics. Working with Referral Coordinators, the CSE will be for responsible for identifying expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The CSE will be responsible for clinic retention, achieving corporate strategic goals relative to client base, and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Managing Specialty Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.

Is this you? Find out more below!

How do I make an impact on my team?

• Delegate, support and provide guidance to colleagues in Referral Coordinator and Sales Representative roles
• Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clinics. Work closely with Managing Specialty Account Executive on data, strategy, and the Lumicera team approach to all meetings
• Monitor and maintain performance as outlined in Contract, if applicable, to ensure Account Management team has an immediate plan to mediate any unmet guarantees moving forward; Account Management should always have a debrief with an internal department which has failed to meet a guarantee
• Clinic Services Executive should be able to perform both basic training and specialized training on clinic facing behaviors
• Facilitate resolution of escalated prescriber/clinic issues requests
• Identify and present Clinic opportunities to improve operational costs and clinical patient outcomes
• Travel to Clinic sites to create and maintain presence with Clinic leaders and physicians
• Other duties as assigned

What our team expects from you?

• Bachelor's degree in business, marketing, or related area preferred
• Knowledge of PBM, Specialty Pharmacy or health care industry preferred
• Strong team orientation, commitment to sales, and client service and desire to succeed
• Excellent verbal and written communication, presentation and negotiation skills required
• PC skills; Microsoft Office, Email, and Internet
• Valid State Driver’s License and current Automobile Insurance Policy
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance

• 20 dayspaid time off

• 4 weeks paid parental leave

• 9 paid holidays

• 401K company match of up to 5% - No vesting requirement

• Adoption Assistance Program

• Flexible Spending Account

• Educational Assistance Plan and Professional Membershipassistance

• Referral Bonus Program – up to $750!

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