Customer Services Executive Jobs (NOW HIRING)

Client Services Executive - Northeast

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the SLED team?

As a Client Services Executive you will be provided the opportunity to support our State & Local Government and Education in the Northeast territory, including New York City/State, New Jersey, Connecticut, Maryland, Washington D.C., or New Hampshire.

Want to learn more about our SLED team? Check us out on our platform: https://www.wwt.com/public-sector

At World Wide Technology, LLC, we are seeking a driven and strategic Client Service Executive to support our Public Sector SLED Team in the Northeast, leading the growth and expansion of our Services business across the assigned territory. In this high-impact role, you will own the overall services strategy, building trusted relationships with clients and partners, identifying and developing new opportunities across WWT’s comprehensive services portfolio, and driving pursuits from initial engagement through close. You will play a critical role in increasing revenue and profitability within your accounts and region, consistently exceeding sales targets while delivering innovative solutions that help public sector clients achieve their missions.

Responsibilities

• Develop and lead the overall services strategy for the assigned territory, leveraging WWT’s strategic services plays, capabilities, and past performance to drive revenue growth and profitability.

• Partner with sales teams and client leadership to identify, qualify, and prioritize services opportunities, providing subject matter expertise, guidance on pursuit decisions, and insight based on relevant experience and engagement feasibility.

• Build and maintain strong executive-level relationships with clients and partners, using a consultative approach to uncover business challenges and align WWT services to measurable outcomes.

• Drive services pipeline development in alignment with WWT’s go-to-market strategy, supporting opportunity scoping, proposal development, and preliminary solution design.

• Collaborate cross-functionally with Delivery, Project Management, Engineering, Consulting, Cybersecurity, Strategic Resourcing, Finance, Legal & Compliance, Operations, and other internal teams to structure engagements for success and ensure alignment with WWT standards.

• Review and validate Statements of Work (SOWs) to ensure clarity of scope, alignment to customer objectives, and adherence to quality and financial guidelines.

• Lead the seamless transition from sales to delivery by participating in internal and customer-facing project kickoffs, clearly communicating scope, objectives, budget, and resource strategy.

• Engage throughout the project lifecycle, supporting staffing alignment, incorporating lessons learned, ensuring client satisfaction at close out, and identifying follow-on opportunities to expand services impact.

• Maintain active engagement in territory reviews and team meetings to track progress, refine strategy, and ensure alignment to revenue and growth targets.

Qualifications

• Bachelor’s degree required; advanced degree (MBA or related master’s) preferred.

• 8–10+ years of experience leading and delivering complex, large-scale consulting or professional services engagements.

• Demonstrated ability to negotiate and influence mutually beneficial outcomes across complex client, partner, and internal stakeholder environments.

• Strong business acumen with expertise in analytical problem-solving, strategic thinking, technology-driven solution development, and executive-level relationship management.

• Excellent written and verbal communication skills, with the ability to present effectively to senior leadership and diverse audiences.

• Candidate preferably based in NYC; however, will consider NJ, CT, NH, MD or DC.

• Willingness to travel consistently (approximately 25–50%) based on assigned accounts and regional needs, primarily within the Northeast.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $100,000.00 to $150,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com .

Equal Opportunity Employer

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.