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Manager Customer Services Jobs (NOW HIRING)

Comrise

Customer Services Support Operator

Cary, NC · On-site

$21/hr

As a Customer Service Coordinator , you will be responsible for : * Owning the E2E planning for the ... Management and application of prioritization logic that aligns with customer commitments. * Owning ...

Vesuvius

Customer Services Representative

Cleveland, OH · On-site

$55K - $65K/yr

The Customer Service Representative is responsible for the accurate and timely processing of ... The position also manages foundry consignment orders and supports forecasting for high‐volume ...

Envoy Air Inc.

Supervisor, Customer Services

Carlsbad, CA · On-site

$42K - $46K/yr

Investigates and resolves operational issues as well as customer service issues * Will be provided company uniforms and must adhere to uniform policy * Participates on operational conference calls ...

Dollar Tree

customer services II

South Jordan, UT · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... Managing sales transactions while working assigned cash register * Maintaining security of cash and ...

Seemplicity Security

Customer Services Engineer

Manage the ongoing relationship with the technical resources on the customer side * Assist ... services, consultancy, etc.) * Excellent technical skills - ability to troubleshoot and identify ...

Traveling with Tasha

Customer Services Representative

$16.50 - $22.25/hr

... a Customer Relations Specialist to support clients with travel planning and booking services. In ... This position is fully remote and well suited for individuals who enjoy helping others, managing ...

Airgas

Customer Services Professional

Longview, TX · On-site

$13.25 - $17/hr

Partner with Account Managers to provide seamless service to our professional community. * Ensure alignment on customer account needs by resolving inquiries promptly and thoughtfully. * Collaborate ...

University of New Mexico

Customer Services Rep

Albuquerque, NM · On-site

$15.50 - $21/hr

UNM Parking andTransportation Services is seeking an energetic, customer-friendly individualwith strong interpersonal, organizational, and time management skills tosupport a variety of functions ...

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Manager Customer Services information

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How much do manager customer services jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager customer services in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a manager customer services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as a manager customer services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a manager customer services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

How much does a manager customer services get?

A customer service manager's salary typically ranges from $45,000 to $80,000 annually, depending on experience, location, and company size. Managers in larger organizations or high-cost areas may earn higher salaries, and additional benefits often include bonuses and health insurance.

What cities are hiring for Manager Customer Services jobs?

Cities with the most Manager Customer Services job openings:

What are the most commonly searched types of Customer Services jobs?

The most popular types of Customer Services jobs are:

What states have the most Manager Customer Services jobs?

States with the most job openings for Manager Customer Services jobs include:

Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Services Support Operator

Comrise

Cary, NC • On-site

$21/hr

Contractor

Posted 19 days ago

Job description

As a Customer Service Coordinator, you will be responsible for:

  • Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
  • Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
  • Owning customer communications E2E for all service events.
  • Navigating complex discussions with customers when scheduling appointments.
  • Management and application of prioritization logic that aligns with customer commitments.
  • Owning the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
  • Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
  • Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Key Working Relationships:

This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs. Building strong working relationships with these key stakeholders is critical for success in this role.

Requirements for the Customer Service Coordinator role include:

  • A Bachelor’s degree or equivalent experience.
  • Proficiency in software applications such as Microsoft Outlook, Word, and Excel.
  • Knowledge of SAP is preferred but not required.
  • Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences.
  • Ability to support complex projects and determine the critical path to improve timely performance is essential.
  • The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues.
  • Strong organizational and time management skills with exceptional attention to detail is required.
  • The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.
  • Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
  • Customer facing experience is preferred.
  • Knowledge of SAP a plus but not required.
  • You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
  • LEAN/6 Sigma methodology a plus but not required.
  • Experience or knowledge of company business in the United States preferred
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About Comrise

Sourced by ZipRecruiter

With over 38 years of staffing and business experience, Comrise continues to lead by example. We provide personalized and customized business solutions for all your recruiting and talent. Headuartered in New Jersey since 1984, Comrise is a staffing, consulting and enhanced search technology company. For over 38 years, we have delighted our clients and consultants by focusing on customer satisfaction, innovation, and flexible workforce solutions! With locations in the U.S, China, and Southeast Asia, we provide high-quality executive search, temporary assignments, temporary to permanent opportunities and cross border placement services.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Woodbridge, NJ, US

Year founded

1984

Social media

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