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Manager Customer Services Jobs in Quebec (NOW HIRING)

Grainger Businesses

Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue ... Position Details The Manager, Customer Experience is responsible for direct management of a team of ...

New

Grainger Businesses

Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue ... Position Details The Manager, Customer Experience is responsible for direct management of a team of ...

Motorola

Software Customer Service Manager

Quebec, QC

CA$100K - CA$135K/yr

This role is responsible for the day-to-day management of the customer services contracts and services relationships for CommandCenter Software. The Software Customer Service Manager ensures we are ...

Motorola

Software Customer Service Manager

Gatineau, QC

CA$100K - CA$135K/yr

This role is responsible for the day-to-day management of the customer services contracts and services relationships for CommandCenter Software. The Software Customer Service Manager ensures we are ...

Airbus Atlantique Canada Inc.

... Manager, Customer Services ***English follows*** Description de l'emploi : Vous avez une expérience dans l'ingénierie de l'approvisionnement/logistique, vous avez travaillé dans une discipline ...

Milton

CA$89K - CA$111K/yr

Approves use of Town of Milton logo by third parties, in collaboration with the Manager, Customer ... Holds external vendors accountable for timelines, customer service, product quality, and high ...

Walmart

(CAN) Customer Service Manager

Alma, QC · On-site

CA$19.55/hr

... services, Walmart Protection Plans, charity initiatives, and associate and customer discount ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Walmart

(CAN) Customer Service Manager

Baie-comeau, QC · On-site

CA$19.55/hr

... services, Walmart Protection Plans, charity initiatives, and associate and customer discount ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

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All JobsCustomer Services JobsManager Customer Services JobsManager Customer Services Jobs in Quebec

Manager Customer Services information

What are the key skills and qualifications needed to thrive as a Manager Customer Services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a Manager Customer Services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What does a customer service manager do?

A customer service manager oversees a team responsible for assisting customers, resolving issues, and ensuring high service quality. They develop policies, monitor performance metrics, handle escalations, and often use customer management tools to improve satisfaction and operational efficiency.

What are Manager Customer Services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, with salaries exceeding $150,000 annually. These roles typically require extensive leadership experience, strategic skills, and a deep understanding of customer relations and business operations.

What is the highest position in customer service?

The highest position in customer service is typically the Director or Vice President of Customer Service, responsible for overseeing the entire customer service strategy and team. In larger organizations, executive roles such as Chief Customer Officer may also exist, focusing on customer experience at the executive level.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $45,000 to $75,000, depending on experience, location, and company size. Salaries can increase with additional skills such as team leadership, CRM software proficiency, and certifications like the Certified Customer Service Manager (CCSM).

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

What are the most commonly searched types of Customer Services jobs in Quebec? The most popular types of Customer Services jobs in Quebec are:
What cities in Quebec are hiring for Manager Customer Services jobs? Cities in Quebec with the most Manager Customer Services job openings:
Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in Quebec as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Manager, Customer Experience

Grainger Businesses

Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Grainger rating

8.3

Company rating: 8.3 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

26th of 359 rated logistics

Job description

Work Location Type: Hybrid 

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.  

Compensation:

The base salary for this role ranges between $ x - $ y, with eligibility for an incentive target of  10% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade.  Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.  The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.  Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Details
The Manager, Customer Experience is responsible for direct management of a team of approximately 15 Team Members. The leader role is the key to ensuring Customer Service Center teams are delivering peak performance. This is done by providing direct coaching to NEX team members. The leader builds an engaged team that meets business objectives. The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process improvement, ensuring the timeliness, quality and effectiveness of all processes performed within a given area of responsibility. Further responsibilities include functional ownership and strategy. This includes, but is not limited to, recruiting, hiring, staffing and forecasting, establishing work processes and procedures, continuous improvement and service level achievement.


You Will
  • Brings key stakeholders together to solve customer issues and operational improvements. Builds effective/collaborative business relationships to drive improvements to the customer experience.
  • Takes cost out of the business: improves performance, reduces shrink, delivers waste reduction, implements automation and function specific opportunities.
  • Works directly with cross functional partners to communicate business updates.
  • Understands the needs of the customer, Team Member and business; acts quickly to solve problems and escalate issues. Identifies changes in customer behavior and adjusts to meet changing demands.
  • Demonstrates function ownership - leverages resources effectively and manages day-to-day activities to ensure functional goals are achieved. Ensures customer specific standard work and account notes are accurate and up to date.
  • Plans, directs, supervises, and evaluates workflow. Coordinates work activities to achieve the output expected to meet operational requirements.
  • Solicits and takes action on feedback from key stakeholders.
  • Provides frequent, direct coaching and development to team members including huddles and 1 on 1 talent development.
  • Reviews performance metrics, diagnoses root cause of underperformance and develops an improvement plan for team members.
  • Strategic thinker and innovative problem solver - demonstrated strength with identifying and implementing changes that significantly improve the customer experience and drive operational efficiencies.
  • Executes deployments and changes with own team to ensure team member understanding, adoption, stabilization and benefits realization. Leader acts as change agent of the deployment/change.
  • Demonstrates function ownership - leverages resources effectively and manages day-to-day activities to ensure functional goals are achieved.
  • There is nothing in here in regard to fostering career development for team members. This is a very important part of their role. Managers often help TMs take on stretch assignments, participate in projects etc to grow their skills.
  • Participates in CSC projects as needed
  • Review Voice of the Customer feedback and coach team members accordingly.
You Have
  • High School Diploma/GED or equivalent experience or equivalent required
  • Bachelor's Degree BA/BS or equivalent preferred
  • 3+ years of customer service experience. required
  • 1+ years Supervisory experience. required
  • Proven process improvement experience (analytics, problem-solving, and decision making skills) in order to drive results. Demonstrate excellent communication and organization skills, employee development skills, and team building.
  • Strong interpersonal and communication skills.
  • Demonstrated flexibility to adapt to shifting demands and competing priorities.
  • Ability to train and coach team members on processes, procedures, compliance and product knowledge.
  • Strong competence in the use of technology and software applications including SAP, CRM, Verint, Microsoft Office, SalesForce and other emerging technologies.
  • Ability to plan, organize and delegate work.
  • Ability to influence team members to achieve individual and team objectives.
  • Ability to work extended hours including weekends as required
  • Some travel may be required
  • Extended management through leader visibility/availability
  • Ability to lift, up to 25lbs

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

What Grainger employees say

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About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

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