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Manager Customer Services Jobs in Quebec (NOW HIRING)

Walmart

(CAN) Customer Service Manager

Montreal, QC · On-site

... services, Walmart Protection Plans, charity initiatives, and associate and customer discount ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Walmart

(CAN) Customer Service Manager

Rimouski, QC · On-site

CA$19.55/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Walmart

CA$19.05/hr

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide ...

Linde

Customer Service Representative

Rimouski, QC

Efficiently manage customer voicemails by listening, responding, and taking necessary actions to ensure prompt resolution and customer satisfaction * Moreover, you will oversee the Support mailbox ...

Taurus

Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Promote packages, add-on services, and seasonal promotions * Drive membership sign-ups and ...

Taurus

Managing client concerns with professionalism and confidence * Supporting occupancy and revenue ... Promote packages, add-on services, and seasonal promotions * Drive membership sign-ups and ...

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All JobsCustomer Services JobsManager Customer Services JobsManager Customer Services Jobs in Quebec

Manager Customer Services information

What is a manager customer services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as a manager customer services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a manager customer services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

How much does a manager customer services get?

A customer service manager's salary typically ranges from $45,000 to $80,000 annually, depending on experience, location, and company size. Managers in larger organizations or high-cost areas may earn higher salaries, and additional benefits often include bonuses and health insurance.

What are the most commonly searched types of Customer Services jobs in Quebec?

The most popular types of Customer Services jobs in Quebec are:

What cities in Quebec are hiring for Manager Customer Services jobs?

Cities in Quebec with the most Manager Customer Services job openings:

Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

(CAN) Customer Service Manager

Walmart

Montreal, QC • On-site

Full-time

Posted 10 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,488 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.What you'll do...

WHAT YOU'LL DO
Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and "Failure to Deactivate" logs are completed accurately.
Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.

Le taux horaire minimum pour ce poste debute aMinimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

7445 Boul Langelier, Saint-Leonard, QC H1S 1V6, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

What Walmart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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