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Manager Customer Services Jobs in Florida (NOW HIRING)

Graybar

Manager Customer Service

Melbourne, FL · On-site

$68K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

Melbourne, FL

$68K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

Daytona Beach, FL · On-site

$61K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

Daytona Beach, FL

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Chewy

Manager, Customer Service I

Hollywood, FL · On-site

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager, to provide proactive ...

Chewy

Manager, Customer Service I

Hollywood, FL

We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people. We are looking for a Team Manager, to provide proactive ...

Chewy

Manager, Customer Service II

Hollywood, FL

A customer-first mindset is critical for this role. What You'll Do: * Manage a total team size of 45-85 frontline team members and 3-5 Salaried Team Managers. * Promote an engaging agent experience ...

BCN Telecom

Customer Services Representative

Boca Raton, FL · On-site

$15.25 - $20.50/hr

... manage multiple priorities while maintaining a high level of accuracy. As a Customer Service ... Representative, you will play a vital role in supporting BCN's reputation for service excellence ...

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Manager Customer Services information

What is a manager customer services?

A Manager Customer Services is a professional responsible for overseeing a team that handles customer inquiries, complaints, and support requests. They ensure high-quality service delivery, implement customer service policies, and monitor team performance to meet organizational goals. Their role often involves training staff, resolving escalated issues, and analyzing customer feedback to improve processes. Effective communication and leadership skills are crucial for success in this position.

What are the key skills and qualifications needed to thrive as a manager customer services, and why are they important?

To thrive as a Manager Customer Services, you need strong leadership, problem-solving, and communication skills, typically backed by a degree in business or a related field and relevant experience. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like ITIL or Six Sigma are commonly required. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and manage teams set top performers apart. These skills and qualities are crucial for fostering excellent customer experiences, driving team performance, and ensuring operational efficiency.

What are some common challenges faced by a manager customer services, and how can they be effectively addressed?

A Manager Customer Services often encounters challenges such as managing high customer expectations, addressing complex complaints, and ensuring consistent service quality across the team. Balancing the needs of customers with company policies can also be demanding. Effective communication, ongoing training, and leveraging customer feedback for process improvements are key strategies to overcome these challenges. Additionally, fostering a supportive team environment and using data-driven insights can help maintain high performance and customer satisfaction.

What is the difference between Manager Customer Services vs Customer Service Supervisor?

AspectManager Customer ServicesCustomer Service Supervisor
ResponsibilitiesOversees entire customer service department, develops strategies, manages teams, and ensures customer satisfactionSupervises customer service representatives, handles escalations, and ensures team performance
Required CredentialsBachelor's degree often required; experience in customer service management preferredHigh school diploma or equivalent; experience in customer service roles
Work EnvironmentOffice setting, strategic planning, leadership meetingsCall centers, retail stores, or service desks
Industry UsageCommon in large organizations with dedicated customer service departmentsFound in various industries, often as frontline leadership

The main difference is that a Manager Customer Services focuses on strategic oversight and department management, while a Customer Service Supervisor handles day-to-day team supervision and operational issues. Both roles require customer service experience, but the manager position involves broader responsibilities and higher-level decision-making.

How much does a manager customer services get?

A customer service manager's salary typically ranges from $45,000 to $80,000 annually, depending on experience, location, and company size. Managers in larger organizations or high-cost areas may earn higher salaries, and additional benefits often include bonuses and health insurance.

What are the most commonly searched types of Customer Services jobs in Florida?

The most popular types of Customer Services jobs in Florida are:

What cities in Florida are hiring for Manager Customer Services jobs?

Cities in Florida with the most Manager Customer Services job openings:

Manager Customer Services jobs near you
Infographic showing various Manager Customer Services job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Manager Customer Service

Melbourne, FL • On-site

Graybar
Construction Materials Wholesalers • 5 - 10K employees

8.5

Company rating: 8.5 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

15th of 366 rated logistics

People enjoy working here

Good employer

Recommended by parents

Learn more about Graybarexternal

$68K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Become part of the excitement.
As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.
In this role you will:
  • Assist the Branch Manager in managing resources within the branch
  • Supervise and mentor customer service, administrative, warehouse, and transportation functions
  • Staff all service and administrative functions and monitor performance of related employees
  • Implement customer-facing service solutions and e-commerce solutions
  • Set branch schedules, establish procedures, and resolve service failures
  • Collaborate with Branch Manager in managing profitability, expenses, and assets

What you bring to the table:
  • SAP and Microsoft Office experience
  • Supervisory and leadership skills; ability to motivate and support a team
  • Problem solving and conflict resolution skills
  • 1+ years experience required
  • 2 year degree preferred

Compensation Details: The expected base salary for this position is starting at $68,000 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.
The Value of Graybar:
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
  • Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
  • Life Insurance coverage for you and options for your family.
  • Save on expenses with Flexible Spending Accounts.
  • Enjoy our Disability Benefits at no cost to you.
  • Share in our success with Profit Sharing Plans.
  • 401(k) Savings Plan with company match to help secure your future.
  • Paid Vacation & Sick Days to spend time away from work or in case of an illness.
  • Rest and recharge during our Paid Holidays throughout the year.
  • Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
  • Volunteer with Community Time Off to give back to the community.
  • Predictable Work Schedules to plan your life: no weekends or nights for most roles.
  • Celebrate your and others' achievements with our Employee Recognition Program.
  • Reach your career goals with our Educational Reimbursement and Career Development Programs.
  • And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
Why should you join Graybar?
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
Apply now and find out what's next for you.
Equal Opportunity Employer/Vet/Disabled
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
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About Graybar

Sourced by ZipRecruiter

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.

Industry

Construction materials wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1869

View All Graybar Jobs

What Graybar employees say

Pay

Benefits

Hours and flexibility

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