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Customer Service Administrator Coordinator Jobs

ZIEHL-ABEGG

Customer Service Administrator

Winston Salem, NC · On-site

$16.50 - $22/hr

The Customer Service Administrator is responsible for the commercial handling of customer complaints and the coordination of service-related administrative processes. This includes managing the North ...

STI

Customer Service Administrator

$18.25 - $24.25/hr

Customer Service Administrator Location: REMOTE Duration: 12+ Months Minimum of a bachelor's degree in a related field, Strong customer service skills, Strong analytical skills, problem-solving ...

Associa

Customer Service Administrator

Sun City, AZ · On-site

$18/hr

The Customer Service Administrator is responsible for supporting customers, homeowners, vendors, and guests by addressing inquiries, resolving issues, and providing a positive experience across all ...

Anritsu

Customer Service Administrator

Morgan Hill, CA

$36.06 - $43.26/hr

As a Customer Service Administrator based in our Morgan Hill, CA office, you will be responsible ... You will maintain strong customer relationships while coordinating with planning, logistics, and ...

Hendrickson USA, LLC

Customer Service Administrator

Canton, OH · On-site

$15.50 - $20.75/hr

Position Purpose Administer RGA's, credits, OFI's (Opportunity for Improvement) and CC's (Customer ... Interact closely with Technical Customer Service department, Trailer Account Managers and Quality ...

Anritsu

Customer Service Administrator

Morgan Hill, CA · On-site

$75K - $90K/yr

As a Customer Service Administrator based in our Morgan Hill, CA office, you will be responsible ... You will maintain strong customer relationships while coordinating with planning, logistics, and ...

Hendrickson

Customer Service Administrator

Canton, OH · On-site

$15.50 - $20.75/hr

Job Title Administer RGA's, credits, OFI's (Opportunity for Improvement) and CC's (Customer ... Interact closely with Technical Customer Service department, Trailer Account Managers and Quality ...

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How much do customer service administrator coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer service administrator coordinator in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

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For Customer Service Administrator Coordinator jobs, the most frequently searched job titles are:

HVAC Service Admin/Coordinator

Monroe Township, NJ • On-site

JW Poole Inc
See more jobs at JW Poole Incexternal

$60K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • 401K, Profit Sharing, Health Benefits

Job Summary
We are seeking a motivated and outgoing service admin/coordinator for our family owned HVAC company. The HVAC Service Administrator/Coordinator is responsible for supporting the service department by scheduling technicians, managing customer communications, processing service documentation, and ensuring efficient daily operations. This role acts as a central point of contact between customers, technicians, and management to ensure timely and high-quality service delivery.  The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.  

Responsibilities: 

Scheduling & Dispatching
  •  Schedule and dispatch HVAC service technicians for maintenance, service calls, and emergency repairs 
  •  Optimize daily routes to maximize technician efficiency 
  •  Monitor technician progress and adjust schedules as needed 
Customer Service
  •  Answer incoming calls and emails from customers 
  •  Create and manage service work orders 
  •  Provide updates on technician arrival times and job status 
  •  Resolve customer concerns or escalate issues when necessary 
Administrative Support
  •  Prepare and process service tickets, invoices, and purchase orders 
  •  Maintain accurate customer records and service histories 
  •  Enter data into service management software (e.g., QuickBooks, ServiceTrade) 
  •  Assist with contract maintenance agreements and renewals 
Communication & Coordination
  •  Coordinate with technicians regarding job details, parts, and special instructions 
  •  Communicate with vendors for parts ordering and availability 
  •  Support project managers and service managers with reporting and documentation 
Billing & Documentation
  •  Review completed service tickets for accuracy and completeness 
  •  Assist with billing and collections processes 
  •  Track warranties, permits, and compliance documentation

Qualifications
  •  2+ years of administrative or dispatching experience (HVAC or construction industry preferred but not necessary) 
  •  Strong organizational and multitasking skills 
  •  Excellent communication and customer service abilities 
  •  Proficiency in Microsoft Office (Excel, Word, Outlook) 
  •  Experience with service management or accounting software preferred 
  •  Ability to work in a fast-paced environment
Key Skills
  •  Scheduling & logistics coordination 
  •  Attention to detail 
  •  Problem-solving 
  •  Time management 
  •  Team collaboration 
  •  Customer relationship management
  • Team Player