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Etsy Customer Service Jobs (NOW HIRING)

Etsy

Senior Counsel, Payments & Product

Brooklyn, NY · On-site +1

$196K - $254K/yr

... to help Etsy grow in a manner that complies with payments, financial services, and other ... Draft customer-facing policies for our payments products and advise on appropriate customer ...

Etsy

Payroll IC3

New York, NY · On-site +1

$98K - $128K/yr

... level of customer service and urgency. * Partner with external payroll providers to validate ... Etsy is proud to be an equal opportunity workplace. We are committed to equal employment ...

Etsy

Global Payroll Specialist

New York, NY

$98K - $128K/yr

... level of customer service and urgency. * Partner with external payroll providers to validate ... Etsy is proud to be an equal opportunity workplace. We are committed to equal employment ...

Etsy

Manager, Seller Automated Support

New York, NY · On-site

$131K - $171K/yr

The Manager, Seller Automation leads a team responsible for Etsy's seller self-service and ... This is a people-management role within the Customer Support team. Success in the role comes from ...

Etsy

Manager, Seller Automated Support

Brooklyn, NY · On-site +1

$131K - $171K/yr

The Manager, Seller Automation leads a team responsible for Etsy's seller self-service and ... This is a people-management role within the Customer Support team. Success in the role comes from ...

Etsy

Senior Counsel, Payments & Product

New York, NY · On-site

$196K - $254K/yr

... to help Etsy grow in a manner that complies with payments, financial services, and other ... Draft customer-facing policies for our payments products and advise on appropriate customer ...

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How much do etsy customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for etsy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Etsy Customer Service?

An Etsy Customer Service job involves assisting buyers and sellers with inquiries, resolving issues, and ensuring a positive shopping experience. Representatives may handle order problems, shipping questions, refunds, and account issues through email or chat. Strong communication skills and knowledge of Etsy’s policies are essential. The role often requires patience, problem-solving abilities, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive in Etsy Customer Service?

Excelling as an Etsy Customer Service representative requires strong communication skills, a solid understanding of e-commerce processes, and previous experience in customer support or retail. Familiarity with online helpdesk platforms, live chat systems, and Etsy’s seller and buyer interface is often expected. Patience, problem-solving abilities, and a positive attitude set top performers apart in this role. These skills are essential for efficiently resolving customer inquiries and providing a positive shopping experience, which directly impacts a shop’s reputation and success.

What are some typical challenges faced by Etsy Customer Service representatives, and how are they addressed?

Etsy Customer Service representatives often handle a wide range of inquiries, from order troubleshooting and refunds to managing unique situations like custom requests or shipping delays. A key challenge is balancing the needs of both buyers and sellers, sometimes mediating disputes and ensuring fair resolutions. Representatives rely on clear policies and established workflows to address these situations efficiently, and they have access to support resources and escalation procedures when needed. This dynamic environment fosters strong problem-solving skills and provides continuous learning opportunities for team members.

Is Etsy a remote company?

Etsy offers remote customer service positions, allowing employees to work from home depending on the role and location. Many customer service jobs at Etsy are remote, but some positions may require onsite presence or hybrid arrangements. Candidates should review specific job listings for location and remote work options.
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Etsy Customer Service jobs near you
Infographic showing various Etsy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Counsel, Payments & Product

Etsy

Brooklyn, NY • On-site, Remote

$196K - $254K/yr

Full-time

Posted 13 days ago

Job description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$196,000.00 - $254,000.00
What's the role?
This is a fantastic opportunity for a highly talented individual with global payments expertise to join our growing legal team that supports Etsy as a Senior Counsel, Payments & Product.
This global role will support Etsy advising on all aspects of payments strategy, operations and expansion, including product development, commercial transactions and ongoing relationships, and regulatory requirements. You'll counsel Etsy's business, product, marketing, operations, compliance and engineering teams on the application of payment laws and regulations, helping us to build products, adopt policies and expand internationally in a way that meets our obligations, as well as the needs of our community. You will be hitting the ground running, answering interesting questions and tackling uncharted Fintech problems.
This is a full-time position reporting to the Director, Assistant General Counsel, Product. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy's Brooklyn or Dublin office in an in-person or flex capacity. Learn more about our Flex and Office-based work modes and workplace safety policies here.
What's this team like at Etsy?
Etsy Legal is a dynamic team of lawyers working on some of the hardest technical, commercial, and regulatory problems around. We work with people throughout the company to help Etsy grow in a manner that complies with payments, financial services, and other regulations across the world.
What does the day-to-day look like?
  • Work with business teams to explore and evaluate new business opportunities in the payments space across multiple jurisdictions, to help the teams understand regulatory compliance obligations and to facilitate launch of any new payments-related products/services.
  • Counsel Etsy's business, product, marketing, operations, compliance and engineering teams on the application of payment laws and regulations, helping us to build products, adopt policies and expand internationally in a way that meets our obligations, as well as the needs of our community.
  • Provide thought-leadership on the evolution of Etsy's payments strategy.
  • Advise the business on legal issues surrounding structuring of new and existing payments-related products from initial stages of product development through to launch and beyond.
  • Draft customer-facing policies for our payments products and advise on appropriate customer communications and disclosures.
  • Be an integral part of the payments product, engineering, and commercial teams; working with them to help design and deliver solutions that are compliant with applicable legislation, such as PSD3.
  • Manage local outside counsel to secure and provide tailored advice on the launch of payments products and features across various markets.
  • Monitor payments related legal and regulatory developments applicable to the businesses and advise on change management processes related to those developments.
  • Coordinate closely with subject matter experts within the global Legal team to ensure comprehensive and consistent legal risk mitigation strategies. Collaborate closely with the Compliance function with identifying and complying with all relevant regulatory compliance obligations that apply to the payment operations of the Etsy group marketplaces, both within the US and internationally.
  • Ensure effective risk management practices in accordance with relevant laws, regulations, and company policies.
  • While payments will be the primary focus, this role may also provide counsel on other product areas as business needs evolve.
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:
  • 4+ years experience at both a law firm and/or in-house. JD (or local equivalent), and are admitted to a state bar (preferably NY or CA) or are qualified to work in-house in New York or Dublin.
  • In-house experience at a FinTech.
  • Deep and broad substantive knowledge of global payments regulation and regulatory frameworks relevant to payments and financial services systems globally.
  • Experience identifying, understanding, and managing international payments legal and regulatory risks.
  • Ability to work in a high-velocity environment, meet tight deadlines and act decisively.
  • Ability to present complex issues in a clear and concise manner and provide succinct, practical and results-driven legal advice. Excellent business judgment, communication and interpersonal skills.
  • Experience being the primary point of contact with clients. Lead in handling the legal side of a project. Background working cross-functionally across legal, compliance, finance, business and engineering functions.
  • Experience in a fast paced company, with a history of advising in real-time in meetings, providing accurate guidance and pragmatic solutions.
  • Experienced at getting the most from the internal teams you work with, others in legal, and outside counsel, through clear communication and effective project management.
  • Effective communicator both verbally and in writing with experience with technical payments specialists and senior business leaders. Excellent presentation skills and a comfort with leading discussions relating to legal and regulatory risk at the executive level are essential.
  • You love what you do and could work in many places, but you want to work at Etsy because you recognize that having the chance to contribute impactful work and grow a company with an outstanding mission is a rare opportunity.

Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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