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Etsy Customer Service Jobs (NOW HIRING)

Etsy

Staff TechOps Manager

New York, NY · On-site +1

$134K - $174K/yr

... service systems. You will be responsible for the technical strategy and design of our CX stack ... for Etsy's global community of buyers and sellers. We work closely with Customer Operations ...

Etsy

Staff TechOps Manager

New York, NY

$134K - $174K/yr

... service systems. You will be responsible for the technical strategy and design of our CX stack ... for Etsy's global community of buyers and sellers. We work closely with Customer Operations ...

Etsy

Senior HR Business Partner

New York, NY · On-site

$149K - $193K/yr

... for Etsy's Operations organization, including a direct relationship with our VP of Customer ... That means being a trusted, influential thought partner - not a service desk. * Partner with ...

Etsy

Senior HR Business Partner

Brooklyn, NY · On-site +1

$149K - $193K/yr

... for Etsy's Operations organization, including a direct relationship with our VP of Customer ... That means being a trusted, influential thought partner - not a service desk. * Partner with ...

Jayakas

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.50 - $20.50/hr

... Service Specialist to support our growing butcher block countertop and related wood products ... Respond to customer messages and reviews from the company website, Amazon, Walmart, Wayfair, Etsy ...

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Etsy Customer Service information

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How much do etsy customer service jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for etsy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Etsy Customer Service representatives, and how are they addressed?

Etsy Customer Service representatives often handle a wide range of inquiries, from order troubleshooting and refunds to managing unique situations like custom requests or shipping delays. A key challenge is balancing the needs of both buyers and sellers, sometimes mediating disputes and ensuring fair resolutions. Representatives rely on clear policies and established workflows to address these situations efficiently, and they have access to support resources and escalation procedures when needed. This dynamic environment fosters strong problem-solving skills and provides continuous learning opportunities for team members.

How to work for Etsy from home?

Etsy customer service roles can often be performed remotely, requiring strong communication skills and familiarity with online platforms. Applicants typically need a reliable internet connection, a quiet workspace, and may undergo training or certification to handle customer inquiries effectively.

Is there an Etsy customer service?

Etsy customer service is available to assist buyers and sellers with issues related to orders, payments, and account management. Support can be accessed through the Etsy Help Center, and customer service representatives typically respond via email or chat. For Etsy customer service roles, employees often handle inquiries, resolve issues, and use tools like Zendesk or similar platforms.

Does Etsy allow remote work?

Etsy customer service roles often offer remote work options, especially for positions involving communication and problem-solving. These jobs typically require strong communication skills and familiarity with online tools, and remote work arrangements can vary by role and location.

What is an Etsy Customer Service job?

An Etsy Customer Service job involves assisting buyers and sellers with inquiries, resolving issues, and ensuring a positive shopping experience. Representatives may handle order problems, shipping questions, refunds, and account issues through email or chat. Strong communication skills and knowledge of Etsy’s policies are essential. The role often requires patience, problem-solving abilities, and a customer-focused attitude.

Is Etsy, Inc. a good company to work for?

Etsy Customer Service roles are generally considered stable with opportunities for remote work and flexible schedules. Employees often cite a positive company culture focused on community and sustainability, though experiences can vary based on individual roles and management. Researching specific reviews and job requirements can provide more detailed insights.

What are the key skills and qualifications needed to thrive in the Etsy Customer Service position, and why are they important?

Excelling as an Etsy Customer Service representative requires strong communication skills, a solid understanding of e-commerce processes, and previous experience in customer support or retail. Familiarity with online helpdesk platforms, live chat systems, and Etsy’s seller and buyer interface is often expected. Patience, problem-solving abilities, and a positive attitude set top performers apart in this role. These skills are essential for efficiently resolving customer inquiries and providing a positive shopping experience, which directly impacts a shop’s reputation and success.

More about Etsy Customer Service jobs
What cities are hiring for Etsy Customer Service jobs? Cities with the most Etsy Customer Service job openings:
What are the most commonly searched types of Etsy Customer Service jobs? The most popular types of Etsy Customer Service jobs are:
What states have the most Etsy Customer Service jobs? States with the most job openings for Etsy Customer Service jobs include:
What job categories do people searching Etsy Customer Service jobs look for? The top searched job categories for Etsy Customer Service jobs are:
Etsy Customer Service jobs near you
Infographic showing various Etsy Customer Service job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 25% Part Time, and 1% Temporary. Highlights an 66% Physical, 1% Hybrid, and 33% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Ecommerce Customer Service Assistant

Lightfire Printing

Sunrise, FL • On-site

$16.25 - $22.25/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Be an early applicant

Job description

Ecommerce Customer Service Assistant (Amazon, eBay & Etsy)

About Us:
Lightfire Printing is a fast-growing custom print shop specializing in DTF transfers, embroidery, wide-format printing, and personalized apparel and products. We sell across multiple online marketplaces and pride ourselves on fast service, high-quality products, and excellent customer communication.
We are looking for a motivated team member to join our ecommerce department and assist our Ecommerce Manager with daily operations across our online stores.
Position Overview:
We are seeking a dependable and detail-oriented Ecommerce Customer Service Assistant to support the daily operations of our Amazon, eBay, and Etsy stores.
This role focuses on customer communication, listing management, and completing daily tasks assigned by the Ecommerce Manager. The ideal candidate is organized, reliable, and comfortable multitasking in a fast-paced environment while maintaining excellent attention to detail.
You will work closely with our ecommerce manager and production team to ensure customer orders, especially custom orders, are processed accurately and efficiently.
Responsibilities:
  • Respond to customer messages on Amazon, eBay, and Etsy in a timely and professional manner.
  • Assist customers with customization requests, product questions, and order updates.
  • Create and manage product listings across ecommerce platforms.
  • Optimize listings with accurate titles, descriptions, photos, and keywords.
  • Complete daily tasks assigned by the Ecommerce Manager.
  • Communicate clearly with production regarding custom order requirements.
  • Track orders and assist with resolving issues or delays.
  • Ensure customer specifications and customization details are documented correctly.
  • Maintain marketplace standards for performance and customer service.
  • Monitor listings for accuracy and inventory updates.
  • Learn print shop processes to properly understand product capabilities and limitations.
Qualifications:
  • Experience selling on eBay and/or Etsy (required).
  • Experience with Amazon Seller Central is a plus.
  • Strong written communication and customer service skills.
  • High attention to detail and strong organizational skills.
  • Ability to work independently and stay productive with minimal supervision.
  • Reliable, punctual, and professional.
  • Comfortable learning technical details about custom products.
  • Basic computer skills (Google Workspace, spreadsheets, etc.).
  • Ecommerce, retail, or print industry experience is a plus.
Schedule:
Full-Time:
  •  Monday – Friday.
  •  8:00 AM – 5:00 PM.

Compensation & Benefits:
  • Competitive hourly pay based on experience.
  • Paid Time Off (PTO).
  • Paid Vacation.
  • Health Insurance.
  • 401(k) retirement plan.