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Etsy Customer Service Jobs (NOW HIRING)

SafetyKit, Inc

Account Executive

San Francisco, CA · On-site

Run deep discovery to understand customer pain points, existing tooling, technical constraints, and ... services verticals. * Demonstrated track record of closing complex, high-ACV deals with multi ...

incident.io Ltd

Strategic Account Executive

New York, NY · On-site

$175K - $200K/yr

... services faster, stay aligned under pressure, and focus on building what matters. We're a fast ... Intercom, Etsy, Miro, HashiCorp and StubHub are just a few of our loving customer base that is ...

Pattern

Ecommerce Compliance Specialist

Lehi, UT · Hybrid

... forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce ... Basic familiarity with Walmart.com, and other ecommerce marketplaces (eBay, Shopify, Etsy, etc.

Pattern

Ecommerce Compliance Specialist

Lehi, UT · Hybrid

... forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce ... Basic familiarity with Walmart.com, and other ecommerce marketplaces (eBay, Shopify, Etsy, etc.

Pattern

Ecommerce Compliance Specialist

Lehi, UT · On-site

... forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce ... Basic familiarity with Walmart.com, and other ecommerce marketplaces (eBay, Shopify, Etsy, etc.

AssembledHQ, Inc

Sales Engineer

New York, NY · On-site

$150K - $200K/yr

About Assembled Great customer support requires human agents and AI in perfect balance, and ... Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support ...

New

AssembledHQ, Inc

Senior Product Manager

New York, NY · On-site

$190K - $260K/yr

About Assembled Great customer support requires human agents and AI in perfect balance, and ... Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support ...

AssembledHQ, Inc

Technical Recruiter

San Francisco, CA · On-site

$150K - $190K/yr

About Assembled Great customer support requires human agents and AI in perfect balance, and ... Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support ...

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Etsy Customer Service information

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How much do etsy customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for etsy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some typical challenges faced by Etsy Customer Service representatives, and how are they addressed?

Etsy Customer Service representatives often handle a wide range of inquiries, from order troubleshooting and refunds to managing unique situations like custom requests or shipping delays. A key challenge is balancing the needs of both buyers and sellers, sometimes mediating disputes and ensuring fair resolutions. Representatives rely on clear policies and established workflows to address these situations efficiently, and they have access to support resources and escalation procedures when needed. This dynamic environment fosters strong problem-solving skills and provides continuous learning opportunities for team members.

What is an Etsy Customer Service job?

An Etsy Customer Service job involves assisting buyers and sellers with inquiries, resolving issues, and ensuring a positive shopping experience. Representatives may handle order problems, shipping questions, refunds, and account issues through email or chat. Strong communication skills and knowledge of Etsy’s policies are essential. The role often requires patience, problem-solving abilities, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive in the Etsy Customer Service position, and why are they important?

Excelling as an Etsy Customer Service representative requires strong communication skills, a solid understanding of e-commerce processes, and previous experience in customer support or retail. Familiarity with online helpdesk platforms, live chat systems, and Etsy’s seller and buyer interface is often expected. Patience, problem-solving abilities, and a positive attitude set top performers apart in this role. These skills are essential for efficiently resolving customer inquiries and providing a positive shopping experience, which directly impacts a shop’s reputation and success.

More about Etsy Customer Service jobs
What cities are hiring for Etsy Customer Service jobs? Cities with the most Etsy Customer Service job openings:
What are the most commonly searched types of Etsy Customer Service jobs? The most popular types of Etsy Customer Service jobs are:
What states have the most Etsy Customer Service jobs? States with the most job openings for Etsy Customer Service jobs include:
What job categories do people searching Etsy Customer Service jobs look for? The top searched job categories for Etsy Customer Service jobs are:
Etsy Customer Service jobs near you
Infographic showing various Etsy Customer Service job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 73% In-person, 9% Hybrid, and 18% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Software Engineer - Forecasting & Scheduling

AssembledHQ, Inc

San Francisco, CA • On-site

$135K - $280K/yr

Full-time

Posted 23 days ago

Job description

About Assembled
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
What you'll work on
  • Predicting contact volume: Developing forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine the optimal number of support agents required for specific days and times.
  • Scheduling 1000s of support agents: Designing and implementing interfaces to collect and store team preferences and customer business constraints (e.g., labor laws), enabling the creation of optimal schedules for teams of thousands of support agents based on these forecasts and constraints. (check out https://en.wikipedia.org/wiki/Nurse_scheduling_problem)
  • MLOps: Enhancing machine learning efficiency and operations to support rapid model deployment and iteration.

About you (specifically)
  • Familiarity with ML packages and software: Experience using Python libraries like pandas, SciPy, and seaborn for statistical or predictive work.
  • Background in ML or algorithmic teams: Previous experience working on a machine learning or algorithmic team.
  • Passion for performance: A strong commitment to advancing both statistical and runtime performance, ensuring reliable and efficient forecasting and scheduling.

We know great candidates don't always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
For United States Applicants:
Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
For United Kingdom Applicants:
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

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