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Etsy Customer Service Jobs (NOW HIRING)

Rust Backend Engineer

San Francisco, CA · On-site

$130K - $180K/yr

... like Etsy, TaskRabbit, Brex, and the Fortune 500. We have a top 1% product & team, our customers ... Experience building production services with Rust. * Be a clear communicator that is great to work ...

Run deep discovery to understand customer pain points, existing tooling, technical constraints, and ... services verticals. * Demonstrated track record of closing complex, high-ACV deals with multi ...

... forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce ... Basic familiarity with Walmart.com, and other ecommerce marketplaces (eBay, Shopify, Etsy, etc.

Be Seen First

This is a highly creative, customer-facing role that combines web design, branding, merchandising ... Etsy * Amazon Seller Central Experience working with companies that sell apparel, promotional ...

Sales Engineer

New York, NY · On-site

$150K - $200K/yr

About Assembled Great customer support requires human agents and AI in perfect balance, and ... Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support ...

... like Etsy, PayPal, and Soundcloud. Acting as a traffic control plane, DataDome's multi-layered AI ... Expand customers' revenue by selling additional products and services Your scope: * Know your ...

... forecasting and customer service. Hundreds of global brands depend on Pattern's ecommerce ... Basic familiarity with Walmart.com, and other ecommerce marketplaces (eBay, Shopify, Etsy, etc.

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Etsy Customer Service information

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How much do etsy customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for etsy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Etsy Customer Service?

An Etsy Customer Service job involves assisting buyers and sellers with inquiries, resolving issues, and ensuring a positive shopping experience. Representatives may handle order problems, shipping questions, refunds, and account issues through email or chat. Strong communication skills and knowledge of Etsy’s policies are essential. The role often requires patience, problem-solving abilities, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive in Etsy Customer Service?

Excelling as an Etsy Customer Service representative requires strong communication skills, a solid understanding of e-commerce processes, and previous experience in customer support or retail. Familiarity with online helpdesk platforms, live chat systems, and Etsy’s seller and buyer interface is often expected. Patience, problem-solving abilities, and a positive attitude set top performers apart in this role. These skills are essential for efficiently resolving customer inquiries and providing a positive shopping experience, which directly impacts a shop’s reputation and success.

What are some typical challenges faced by Etsy Customer Service representatives, and how are they addressed?

Etsy Customer Service representatives often handle a wide range of inquiries, from order troubleshooting and refunds to managing unique situations like custom requests or shipping delays. A key challenge is balancing the needs of both buyers and sellers, sometimes mediating disputes and ensuring fair resolutions. Representatives rely on clear policies and established workflows to address these situations efficiently, and they have access to support resources and escalation procedures when needed. This dynamic environment fosters strong problem-solving skills and provides continuous learning opportunities for team members.

Is Etsy a remote company?

Etsy offers remote customer service positions, allowing employees to work from home depending on the role and location. Many customer service jobs at Etsy are remote, but some positions may require onsite presence or hybrid arrangements. Candidates should review specific job listings for location and remote work options.
More about Etsy Customer Service jobs

What cities are hiring for Etsy Customer Service jobs?

Cities with the most Etsy Customer Service job openings:

What are the most commonly searched types of Etsy Customer Service jobs?

The most popular types of Etsy Customer Service jobs are:

What states have the most Etsy Customer Service jobs?

States with the most job openings for Etsy Customer Service jobs include:

Infographic showing various Etsy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Product Data Specialist

Radwell International

Willingboro, NJ • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Radwell International rating

7.5

Company rating: 7.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

181st of 428 rated retail wholesalers


Job description

Product Data Specialist

IT & Software Development

Downers Grove, IL, US

Willingboro, NJ, US

Full-Time/Regular

Product Data Specialist Radwell International LLC | eCommerce & Digital Operations Full-Time | Salary | Exempt | On-site Schedule: Monday–Friday – 8:00am to 5:00pm 3025 Highland Pkwy #550, Downers Grove, IL 60515

Job Description

The Product Data Specialist is responsible for supporting the growth and day-to-day management of Radwell's online marketplace channels, including Amazon, eBay, Walmart Marketplace, and future marketplace initiatives. This role focuses on marketplace operations, listing management, catalog maintenance, inventory and pricing audits, reporting, issue resolution, and sales growth initiatives.

The ideal candidate is analytical, detail-oriented, comfortable working with data, and interested in building a career in ecommerce and online marketplace management. This position works closely with Marketplace, Operations, Purchasing, IT, Product Data, and Customer Service teams to ensure accurate marketplace execution and an exceptional customer experience.

Key Responsibilities
  • Support the daily operation and management of online marketplace channels including Amazon, eBay, Walmart Marketplace, and future ecommerce platforms
  • Create, maintain, and optimize marketplace product listings and catalog data
  • Assist in developing and executing marketplace growth initiatives and operational improvements
  • Monitor marketplace performance and identify trends using data-driven analysis
  • Perform inventory, pricing, content, and catalog audits to ensure marketplace accuracy
  • Work with marketplace representatives and platform support teams to maintain account health and functionality
  • Support marketplace advertising initiatives, testing programs, and channel expansion projects
  • Assist with launching new products, tools, and marketplace integrations
  • Collaborate with Purchasing, Operations, IT, and Product Data teams to resolve inventory, pricing, and catalog issues
  • Create and improve workflows that streamline marketplace processes while maintaining a strong customer experience
  • Monitor marketplace compliance requirements and ensure adherence to platform policies
  • Support product content improvements, including titles, descriptions, images, categories, and attributes
  • Generate reports and analyze marketplace performance data to identify sales opportunities and operational improvements
  • Track industry trends, marketplace updates, and ecommerce best practices
  • Support special projects and other ecommerce initiatives as assigned
Metrics
  • Achievement of assigned project deadlines and objectives
  • Marketplace listing accuracy and catalog quality
  • Inventory and pricing accuracy
  • Timely completion of marketplace operational tasks
  • Support of marketplace revenue growth initiatives
  • Contribution to organizational sales and profitability objectives
Qualifications
  • Entrepreneurial mindset with a strong desire to learn and continuously improve
  • Strong analytical skills and curiosity to investigate marketplace performance
  • Excellent written and verbal communication skills
  • Highly organized with strong time-management abilities
  • Strong business acumen
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail
Knowledge & Skills Required
  • Advanced Microsoft Excel skills including pivot tables, lookup formulas, sorting, filtering, and data analysis
  • Proficiency with Microsoft PowerPoint and presentation development
  • Strong analytical and problem-solving abilities
  • Basic understanding of statistics and testing methodologies
  • Basic understanding of pricing and margin concepts
  • Ability to manage multiple projects simultaneously
  • Strong written and verbal communication skills
  • Ability to work collaboratively with cross-functional teams
  • Knowledge of SQL, Feedonomics, Google Analytics, Power BI, ChannelAdvisor, or similar ecommerce tools preferred but not required
  • Experience using digital analytics, web analytics, or project management software preferred
  • Experience buying or selling products through online marketplaces is strongly preferred
Education & Experience
  • Bachelor's degree in Business, Marketing, Ecommerce, Supply Chain, Analytics, or a related field preferred
  • 2–5 years of professional experience in ecommerce, marketplace operations, merchandising, product management, marketing, inventory management, customer service, or related business functions preferred
  • Experience working with Amazon, eBay, Walmart Marketplace, Shopify, Etsy, or similar ecommerce platforms preferred
  • Experience managing product listings, catalogs, inventory, pricing, or marketplace operations preferred
  • Equivalent combinations of education, training, and experience will be considered
Physical Demands
  • Continuous sitting and computer usage throughout the workday
  • Occasional walking, reaching, and lifting
  • Extensive use of computers, reporting tools, and digital platforms
Compensation & Bonus

The recruiting base salary range for this full-time position is $52,000–$69,680 annually.

Within the base salary range, individual compensation is determined by job-related skills, experience, and relevant education or training.

This position is eligible for a year-end bonus plan based on individual performance, departmental objectives, and company results.

Radwell Benefits
  • Medical, dental, and vision coverage starting Day 1 of employment
  • 15 PTO days
  • Paid company holidays
  • Company-paid short-term and long-term disability
  • Company-paid life insurance
  • 401(k) with company matching
Work Schedule

This is a salaried position scheduled Monday through Friday from 8:00am to 5:00pm with a one-hour lunch break. Additional hours may be required based on project deadlines, business initiatives, and marketplace requirements.

Radwell International LLC is an equal opportunity employer.


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