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Etsy Customer Service Jobs (NOW HIRING)

AssembledHQ, Inc

Customer Success Manager

San Francisco, CA · On-site

$120K - $150K/yr

We're proud of the momentum we've achieved with early partners that include many of the most innovative services teams like Etsy, Samsara, Brooks, Carta, and Notion. The Customer Success Manager is ...

CRYSTAL PLUS INC

Marketing Assistant

Montclair, CA · On-site

$19 - $22/hr

Setup products on multiple platforms; i.e. our own website, etsy, etc. * Produce monthly advertisement performance and expense reports * Customer Service live chats and phone supports Qualifications

CRYSTAL PLUS INC

Marketing Assistant

Montclair, CA · On-site

$19 - $22/hr

Setup products on multiple platforms; i.e. our own website, etsy, etc. * Produce monthly advertisement performance and expense reports * Customer Service live chats and phone supports Qualifications

Mia Jewelry

E-commerce Specialist

Miami, FL · On-site

Daily tasks include replying to all customer service messages inquiries, coordinating with store ... Experience with e-commerce platforms (e.g., Shopify, Amazon, Etsy, Walmart, Faire), online ...

New

CRYSTAL PLUS INC

Marketing Assistant

Montclair, CA · On-site

$19 - $22/hr

Setup products on multiple platforms; i.e. our own website, etsy, etc. * Produce monthly advertisement performance and expense reports * Customer Service live chats and phone supports Qualifications

RE-SELL LLC

Shop Helper

Peterborough, NH · On-site

$15.50 - $19.50/hr

... customer-service experience preferred but not required. * Basic computer skills; experience with POS systems and online marketplaces (eBay, Poshmark, Etsy, store website) is a plus. * Ability to ...

RE-SELL LLC

Shop Helper

Peterborough, NH · On-site

$15.50 - $19.50/hr

... customer-service experience preferred but not required. * Basic computer skills; experience with POS systems and online marketplaces (eBay, Poshmark, Etsy, store website) is a plus. * Ability to ...

Comet

Technical Product Marketing Manager

$170K - $197K/yr

Produce customer-facing content (e.g., one-pagers, case studies, website copy) that highlights ... service member status, marital status, pregnancy, age, medical condition, physical or mental ...

StarTree

Technical Support Engineer

... customer service and responsiveness. * Work with advanced data technologies, including vector ... 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more ...

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Etsy Customer Service information

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How much do etsy customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for etsy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Etsy Customer Service?

An Etsy Customer Service job involves assisting buyers and sellers with inquiries, resolving issues, and ensuring a positive shopping experience. Representatives may handle order problems, shipping questions, refunds, and account issues through email or chat. Strong communication skills and knowledge of Etsy’s policies are essential. The role often requires patience, problem-solving abilities, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive in Etsy Customer Service?

Excelling as an Etsy Customer Service representative requires strong communication skills, a solid understanding of e-commerce processes, and previous experience in customer support or retail. Familiarity with online helpdesk platforms, live chat systems, and Etsy’s seller and buyer interface is often expected. Patience, problem-solving abilities, and a positive attitude set top performers apart in this role. These skills are essential for efficiently resolving customer inquiries and providing a positive shopping experience, which directly impacts a shop’s reputation and success.

What are some typical challenges faced by Etsy Customer Service representatives, and how are they addressed?

Etsy Customer Service representatives often handle a wide range of inquiries, from order troubleshooting and refunds to managing unique situations like custom requests or shipping delays. A key challenge is balancing the needs of both buyers and sellers, sometimes mediating disputes and ensuring fair resolutions. Representatives rely on clear policies and established workflows to address these situations efficiently, and they have access to support resources and escalation procedures when needed. This dynamic environment fosters strong problem-solving skills and provides continuous learning opportunities for team members.

Is Etsy a remote company?

Etsy offers remote customer service positions, allowing employees to work from home depending on the role and location. Many customer service jobs at Etsy are remote, but some positions may require onsite presence or hybrid arrangements. Candidates should review specific job listings for location and remote work options.
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Etsy Customer Service jobs near you
Infographic showing various Etsy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

On-Site Product Listing Specialist

Completeful

Lafayette, LA • On-site

$14 - $16/hr

Full-time

Posted 7 days ago

Job description

DESCRIPTION
The Product Listing Specialist is responsible for supporting the day-to-day maintenance of Completeful managed e-commerce stores across Amazon, TikTok Shop, Shopify, Etsy, and other marketplaces. This role includes creating and updating product listings, responding to marketplace customers, maintaining storefront content, and helping ensure that product information and visual assets remain accurate and consistent.
This position requires strong attention to detail, clear written communication, and a willingness to learn multiple platforms. The Product Listing Specialist will also assist with marketing assets, listing optimization, search and product trend research, and strategies that improve product visibility and store performance.
REQUIREMENTS
  • Technically inclined and comfortable learning and working across multiple e-commerce platforms and software systems.
  • Excellent written communication and customer service skills.
  • Strong attention to detail and organizational skills.
  • Ability to manage competing priorities and recurring tasks across multiple stores.
  • Experience with e-commerce platforms such as Amazon, TikTok Shop, Shopify, or Etsy is a plus.
  • Basic understanding of marketplace SEO, keywords, search behavior, and the factors that influence product discoverability.
  • Familiarity with Canva, basic image-editing tools, AI tools, or similar creative resources a plus.
  • Basic understanding of graphic design principles, including color, layout, balance, typography, and brand consistency.
  • Ability to use performance data, competitive research, and trend information to make practical recommendations.
  • Strong judgment and the ability to work independently or collaboratively in a small team.
  • Market awareness and an interest in e-commerce, consumer trends, and personalized products.
  • High school diploma or equivalent required.
  • Previous experience in e-commerce, marketplace support, digital marketing, customer service, content management, or related role a plus
  • Hands-on experience with Amazon, TikTok Shop, Shopify, Etsy, Canva, or marketplace analytics and keyword-research tools is a plus.
  • Prolonged periods of sitting and computer work.
  • Ability to view detailed images, colors, text, and on-screen data for quality assurance.

At Completeful, we bring personalized products to life. From custom jewelry and engraved gifts to apparel, drinkware, and home décor, we help entrepreneurs and online brands deliver meaningful products to customers nationwide.
We're seeking an Product Listing Specialist to help maintain and grow our managed stores across multiple marketplaces. This position combines customer service, listing management, creative support, and market awareness to ensure each storefront remains accurate, competitive, and engaging.

Apply