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Head Of Customer Success Jobs (NOW HIRING)

GSTV

Head of Customer Success

New York, NY · On-site

The Head of Customer Success will stand up a formal, named function that is distinct from new-logo sales and from pure account coordination. This leader will establish the structure, roles, handoffs ...

Siteline

Head of Customer Success

San Francisco, CA · Hybrid

The Role Siteline is looking for a Head of Customer Success to join the team. As a foundational leader, you'll have a unique opportunity to set strategy and build processes and tools for scale. Our ...

Axion Ray Inc

Head of Customer Success

New York, NY · On-site

$225K - $255K/yr

About the Role: We're hiring our first Head of Customer Success to build the systems, team, and operating model that ensure customers consistently realize measurable business value from our platform.

Ivo

Head of Customer Success

San Francisco, CA · On-site

$250K - $300K/yr

The Opportunity We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our ...

IVO Inc

Head of Customer Success

San Francisco, CA · On-site

The Opportunity We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our ...

Phocas Software

Head of Customer Success

Costa Mesa, CA · On-site

Create your happy place The Head of Customer Success leads Phocas' global CS organization across the UK, Australia, and the US. This is a senior leadership role with full ownership of Gross Revenue ...

Siteline

Head of Customer Success

San Francisco, CA · On-site

The Role Siteline is looking for a Head of Customer Success to join the team. As a foundational leader, you'll have a unique opportunity to set strategy and build processes and tools for scale. Our ...

Bluetail

Head of Customer Success

Phoenix, AZ · On-site

What You'll Bring * 5+ years of Customer Success leadership in a B2B SaaS company. * Experience leading and developing Customer Success teams. * Success managing enterprise customers and complex ...

Reteam

Head of Customer Success

San Francisco, CA · On-site

... of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We ...

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Head Of Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do head of customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for head of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a head of customer success do?

A Head of Customer Success leads the customer success team within a company, focusing on ensuring customers achieve their desired outcomes while using the company's products or services. They develop and implement strategies to improve customer satisfaction, retention, and expansion. This role often involves collaborating with other departments, analyzing customer data, and driving initiatives to optimize the customer journey. Ultimately, the Head of Customer Success is responsible for building strong client relationships and maximizing customer lifetime value.

How does a head of customer success typically collaborate with other departments to drive customer satisfaction and retention?

A Head of Customer Success works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often relay customer feedback to the Product team to help prioritize feature improvements and work with Sales to align on customer expectations during onboarding. Regular cross-functional meetings and strategy sessions are common, allowing the Head of Customer Success to advocate for the customer's voice and coordinate initiatives that enhance retention and satisfaction. Effective collaboration is essential for anticipating customer needs and delivering consistent value.

What are the key skills and qualifications needed to thrive as a head of customer success, and why are they important?

To thrive as a Head Of Customer Success, you need strong leadership skills, deep knowledge of customer relationship management, and experience in customer-facing roles—often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Zendesk, and experience with data analytics are typically required. Excellent communication, strategic thinking, and the ability to inspire and lead a team are essential soft skills. These qualifications ensure you can drive customer retention, foster growth, and align customer success strategies with overall business objectives.

What is the difference between Head Of Customer Success vs Customer Success Manager?

AspectHead Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages relationships with individual clients, ensures customer satisfaction, and renewals
Required SkillsLeadership, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentSenior leadership, cross-departmental teams, strategic planning sessionsClient-facing, day-to-day customer interactions
Typical CertificationsCustomer success certifications, leadership trainingCustomer success certifications, CRM tools training

The Head Of Customer Success focuses on strategic leadership and managing the entire customer success department, while the Customer Success Manager handles direct client relationships and day-to-day customer satisfaction. Both roles require customer success expertise, but differ in scope and seniority.

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Head Of Customer Success jobs near you
Infographic showing various Head Of Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Customer Success

Parallel Systems

Los Angeles, CA • On-site

Full-time

Re-posted 14 days ago

Job description

Parallel Systems is pioneering autonomous battery-electric rail vehicles designed to transform freight transportation by shifting portions of the $900 billion U.S. trucking industry onto rail. Our innovative technology offers cleaner, safer, and more efficient logistics solutions. Join our dynamic team and help shape a smarter, greener future for global freight.
Head of Customer Success
Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full customer lifecycle after contract signature, including implementation, onboarding, training, adoption, and expansion.
This is a senior, high-ownership role for someone who can manage large enterprise customers, lead complex hardware and software deployments, and build trusted relationships with executives and operators. Our customers are making major operational decisions around first-of-a-kind technology, and this person will be responsible for making sure those customers successfully deploy, adopt, and expand with Parallel.
We are looking for someone who has supported large enterprise accounts, ideally with $5M to $10M+ deal sizes, and can operate comfortably with C-suite leaders, VP-level operations stakeholders, field teams, and internal engineering teams. The right person brings executive presence, operational depth, and the ability to build a repeatable customer success function as Parallel scales commercial deployments.
This role will require up to 50% travel to customer and deployment sites.
Responsibilities:
  • Secure significant follow-on revenue opportunities from existing customers
  • Own the full post-sale customer lifecycle, including implementation, onboarding, training, adoption, account health, and expansion.
  • Lead complex customer implementations involving hardware, software, operational workflows, field teams, and customer infrastructure.
  • Serve as the primary customer success leader for enterprise accounts, building trusted relationships with C-suite executives, VP Operations leaders, technical stakeholders, and field operators.
  • Translate signed commercial agreements into clear implementation plans, milestones, timelines, risks, responsibilities, and success criteria.
  • Partner closely with Sales, Product, Engineering, Operations, and Deployment teams to ensure customers are successfully launched and supported.
  • Drive customer readiness across training, operational procedures, integration requirements, change management, and post-launch support.
  • Identify and drive expansion opportunities, including additional vehicles, new sites, broader network adoption, and deeper operational integration.
  • Represent Parallel in executive meetings, customer business reviews, onsite visits, industry events, and strategic account conversations.
  • Build customer success playbooks, implementation processes, account health frameworks, escalation paths, and reporting rhythms.
  • Track customer adoption, risks, sentiment, operational readiness, and expansion potential across key accounts.
  • Act as the voice of the customer internally, ensuring customer needs, blockers, and feedback are clearly communicated to Product, Engineering, Operations, and leadership.
  • Help define the long-term Customer Success organization, including future hiring, team structure, metrics, and operating model.

What Success Looks Like:
  • Within 30 days: you have ramped on Parallel's product, customers, commercial commitments, deployment model, and internal workflows. You have built relationships with Sales, Product, Engineering, Operations, and leadership, and are beginning to map the customer lifecycle from contract signature through successful deployment.
  • Within 60 days: you are actively owning customer implementation plans, building executive and operational relationships, identifying key risks, and creating the first version of Parallel's customer success operating model. You are bringing structure to post-sale execution and helping cross-functional teams stay aligned around customer outcomes.
  • Within 90 days: you are independently driving customer success for key enterprise accounts, leading implementation and expansion conversations, managing escalations, and creating repeatable processes that can scale across future deployments. You are clearly establishing the foundation for Parallel's Customer Success function.

Requirements:
  • 8+ years of experience in customer success, implementation, account management, deployment, post-sale operations, or a related customer-facing function.
  • Experience managing large enterprise customers with complex buying committees and high-value commercial relationships.
  • Track record working with $5M to $10M+ enterprise deals, strategic accounts, or major implementation programs.
  • Strong executive presence with the ability to engage credibly with C-suite leaders, VP-level operators, technical stakeholders, and field teams.
  • Experience leading complex implementations that require cross-functional coordination, customer change management, and operational execution.
  • Ability to manage both strategic customer relationships and tactical deployment details.
  • Strong commercial instincts with experience identifying and supporting upsell, expansion, renewal, or broader account growth opportunities.
  • Comfort working with technical products that include some combination of hardware, software, integrations, infrastructure, operations, logistics, or field deployment.
  • Strong communication skills, including executive updates, customer briefings, escalation management, and internal alignment.
  • Ability to operate in an early-stage environment where playbooks need to be built while work is already in motion.
  • Willingness to travel for customer meetings, deployment work, executive events, onsite implementation, and industry engagements as needed.

Preferred Qualifications:
  • Experience in transportation, logistics, rail, supply chain, industrial automation, autonomy, robotics, hard tech, or enterprise infrastructure.
  • Experience with products that require both hardware deployment and software implementation.
  • Experience working directly with operations teams, field teams, or customers in safety-critical or operationally complex environments.
  • Experience building a Customer Success, implementation, or post-sale account function from the ground up.
  • Experience supporting expansion programs where customers grow from an initial deployment into broader commercial adoption.
  • Experience owning or contributing to customer incentive plans, expansion targets, or account growth metrics.
  • Experience representing a company at customer events, executive forums, industry conferences, or strategic business reviews.

Compensation:
  • The expected salary for this role is between $180,000-$200,000 plus incentive pay, with an on-target expectation of $250,000-$300,000.

We are committed to providing fair and transparent compensation in accordance with applicable laws. Salary ranges are listed below and reflect the expected range for new hires in this role, based on factors such as skills, experience, qualifications, and location. Final compensation may vary and will be determined during the interview process. The target hiring range for this position is listed below.
Target Salary Range:
$180,000-$200,000 USD
Parallel Systems is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to any discriminatory factor protected by applicable federal, state or local laws. We work to build an inclusive environment in which all people can come to do their best work.
Parallel Systems is committed to the full inclusion of all qualified individuals. As part of this commitment, Parallel Systems will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter.

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