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Head Of Customer Success Jobs (NOW HIRING)

Clark

Head of Customer Success

New York, NY · On-site

$185K - $230K/yr

The Role We are hiring a Head of Customer Success to own Clark's live customer base and build the foundation for a world-class post-sale organization. This person will land first, protect the ...

Adobe, Inc.

Head of Customer Success

San Francisco, CA · On-site

The opportunity Adobe is seeking a dynamic Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments. The Sr. ...

KatRisk

Head of Customer Success

Chicago, IL · Remote

Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role - you'll be the ...

Ivo

Head of Customer Success

San Francisco, CA · On-site

$250K - $300K/yr

The Opportunity We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our ...

Method Financial

Head of Customer Success

New York, NY · On-site

$225K - $275K/yr

The impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world-class customer ...

Frontera

Head of Customer Success

Denver, CO · On-site

Our Mission Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare. About the Role As the Head of Customer Success at ...

Tabs

Head of Customer Success

New York, NY · On-site

$216K - $276K/yr

About the Role Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You'll run the team, own how retention and expansion actually get delivered across the book of business ...

Tabs

Head of Customer Success

New York, NY · On-site

$216K - $276K/yr

About the Role Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You'll run the team, own how retention and expansion actually get delivered across the book of business ...

Adobe

Head of Customer Success

San Francisco, CA

SeniorDirector of Customer Success will be accountable for developing a comprehensive strategic customer success business plan based on a substantial understanding of modern creative ...

Harvey

Head of Customer Success, Enterprise

New York, NY · On-site

$276K - $325K/yr

Role Overview As the Head of Customer Success, Enterprise - Americas, you will own the strategy, execution, and outcomes of Harvey's enterprise customer success motion across the United States ...

Harvey

Head of Customer Success, Enterprise

New York, NY · On-site

$276K - $325K/yr

Role Overview As the Head of Customer Success, Enterprise - Americas, you will own the strategy, execution, and outcomes of Harvey's enterprise customer success motion across the United States ...

Tebra

Head of Customer Success & Operations

OR · Remote

About the Role The Founding Head of Customer Success & Operations is a high-conviction hire for Tebra's Innovation team - and one of the most demanding. This is a hands-on, high-touch role that ...

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site

Reporting to the Head of Customer Success & Support, you'll partner closely with cross-functional leaders to shape customer success strategy, optimize processes and systems, and ensure consistent ...

Workstream

Senior Manager of Customer Success

Lehi, UT · On-site +1

$130K - $150K/yr

Reporting to the Head of Customer Success & Support, you'll partner closely with cross-functional leaders to shape customer success strategy, optimize processes and systems, and ensure consistent ...

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All JobsHead Of Customer Success Jobs

Head Of Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do head of customer success jobs pay per year?

As of Aug 1, 2026, the average yearly pay for head of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

How does a Head of Customer Success typically collaborate with other departments to drive customer satisfaction and retention?

A Head of Customer Success works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often relay customer feedback to the Product team to help prioritize feature improvements and work with Sales to align on customer expectations during onboarding. Regular cross-functional meetings and strategy sessions are common, allowing the Head of Customer Success to advocate for the customer's voice and coordinate initiatives that enhance retention and satisfaction. Effective collaboration is essential for anticipating customer needs and delivering consistent value.

What is the difference between Head Of Customer Success vs Customer Success Manager?

AspectHead Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages relationships with individual clients, ensures customer satisfaction, and renewals
Required SkillsLeadership, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentSenior leadership, cross-departmental teams, strategic planning sessionsClient-facing, day-to-day customer interactions
Typical CertificationsCustomer success certifications, leadership trainingCustomer success certifications, CRM tools training

The Head Of Customer Success focuses on strategic leadership and managing the entire customer success department, while the Customer Success Manager handles direct client relationships and day-to-day customer satisfaction. Both roles require customer success expertise, but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a Head Of Customer Success, and why are they important?

To thrive as a Head Of Customer Success, you need strong leadership skills, deep knowledge of customer relationship management, and experience in customer-facing roles—often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Zendesk, and experience with data analytics are typically required. Excellent communication, strategic thinking, and the ability to inspire and lead a team are essential soft skills. These qualifications ensure you can drive customer retention, foster growth, and align customer success strategies with overall business objectives.

What does a Head of Customer Success do?

A Head of Customer Success leads the customer success team within a company, focusing on ensuring customers achieve their desired outcomes while using the company's products or services. They develop and implement strategies to improve customer satisfaction, retention, and expansion. This role often involves collaborating with other departments, analyzing customer data, and driving initiatives to optimize the customer journey. Ultimately, the Head of Customer Success is responsible for building strong client relationships and maximizing customer lifetime value.
More about Head Of Customer Success jobs
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What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
Who are the top companies hiring for Head Of Customer Success jobs? The top employers for Head Of Customer Success jobs are:
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Head Of Customer Success jobs near you
Infographic showing various Head Of Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Customer Success

Clark

New York, NY • On-site

$185K - $230K/yr

Full-time

Posted 8 days ago

Job description

About Clark
Clark is building the trust infrastructure for the AI economy.
We're starting with audit and accounting workflows-high-trust environments where reliability, accuracy, and security matter as much as productivity. Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate.
We're building a team that combines deep domain expertise, strong customer execution, and AI-native product thinking to redefine how audit gets done.
The Role
We are hiring a Head of Customer Success to own Clark's live customer base and build the foundation for a world-class post-sale organization.
This person will land first, protect the existing customer base from day one, and begin recruiting the customer success bench as Clark scales. You will own customer health, renewals, adoption, implementation quality, and the operating cadence that keeps customers successful.
This is a hands-on leadership role. You should be comfortable both building the function and personally engaging with customers.
Why This Role Matters
Clark's customers are adopting AI in high-trust workflows where accuracy, reliability, and change management are critical.
Customer success is not simply account management. It is how we ensure customers reach value, expand usage, and trust Clark as a long-term partner.
The Head of Customer Success will create the systems, team, and customer operating rhythm needed to protect the live base and scale adoption.
What You'll Do
  • Own customer health, retention, renewals, and expansion readiness
  • Build and lead the customer success function
  • Recruit and manage the first CSMs
  • Establish customer health metrics, escalation paths, and renewal processes
  • Partner with Audit Engineers on workflow discovery, pilots, and implementation
  • Create the weekly operating cadence for live accounts
  • Run executive customer conversations and escalation management
  • Translate customer feedback into product and engineering priorities
  • Partner with Sales on handoffs, expansion, and customer fit
  • Build repeatable playbooks for onboarding, adoption, renewals, and QBRs

Who You Are
  • 8+ years of customer success, implementation, account management, or post-sale leadership experience
  • Experience leading customer-facing teams in B2B SaaS
  • Strong operating cadence and customer health discipline
  • Able to work directly with executive customers
  • Strong project management and cross-functional communication
  • Comfortable building from zero while also personally owning key accounts
  • High ownership and urgency in a fast-moving startup environment

Bonus
  • Experience in audit, accounting, compliance, fintech, or workflow software
  • Experience selling or supporting AI-native products
  • Experience building customer success at an early-stage startup
  • Experience with enterprise implementations and complex stakeholder maps
  • Experience hiring and managing CSMs or implementation teams

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