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Head Of Customer Success Jobs (NOW HIRING)

Reteam

Head of Customer Success

San Francisco, CA · On-site

... of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers. We ...

Harvey

Head of Customer Success, Enterprise

New York, NY · On-site

$276K - $325K/yr

Role Overview As the Head of Customer Success, Enterprise - Americas, you will own the strategy, execution, and outcomes of Harvey's enterprise customer success motion across the United States ...

Broccoli AI

Head of AI Success

San Francisco, CA · On-site

$200K - $300K/yr

Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue ... Head of AI Success @ Broccoli This is not a traditional Head of Customer Success role (and previous ...

Broccoli AI

Head of AI Success

San Francisco, CA · On-site

Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue ... Head of AI Success @ Broccoli This is not a traditional Head of Customer Success role (and previous ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Zocks

Head of Enterprise Customer Success

$240K - $280K/yr

WHAT YOU'LL DO As Head of Enterprise Customer Success, you will own the post-sales outcomes for Zocks' largest and most strategic customers which include large RIAs, broker-dealers, banks, and other ...

Verisoul

Head of Customer Solutions

Austin, TX · On-site

$300K/yr

Head Of Customer Solutions Verisoul stops fake accounts and fraud in the era of AI. We distinguish ... You understand how customer success drives revenue. * Low ego, high ownership. You fix problems and ...

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Head Of Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do head of customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for head of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a head of customer success do?

A Head of Customer Success leads the customer success team within a company, focusing on ensuring customers achieve their desired outcomes while using the company's products or services. They develop and implement strategies to improve customer satisfaction, retention, and expansion. This role often involves collaborating with other departments, analyzing customer data, and driving initiatives to optimize the customer journey. Ultimately, the Head of Customer Success is responsible for building strong client relationships and maximizing customer lifetime value.

How does a head of customer success typically collaborate with other departments to drive customer satisfaction and retention?

A Head of Customer Success works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often relay customer feedback to the Product team to help prioritize feature improvements and work with Sales to align on customer expectations during onboarding. Regular cross-functional meetings and strategy sessions are common, allowing the Head of Customer Success to advocate for the customer's voice and coordinate initiatives that enhance retention and satisfaction. Effective collaboration is essential for anticipating customer needs and delivering consistent value.

What are the key skills and qualifications needed to thrive as a head of customer success, and why are they important?

To thrive as a Head Of Customer Success, you need strong leadership skills, deep knowledge of customer relationship management, and experience in customer-facing roles—often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Zendesk, and experience with data analytics are typically required. Excellent communication, strategic thinking, and the ability to inspire and lead a team are essential soft skills. These qualifications ensure you can drive customer retention, foster growth, and align customer success strategies with overall business objectives.

What is the difference between Head Of Customer Success vs Customer Success Manager?

AspectHead Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages relationships with individual clients, ensures customer satisfaction, and renewals
Required SkillsLeadership, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentSenior leadership, cross-departmental teams, strategic planning sessionsClient-facing, day-to-day customer interactions
Typical CertificationsCustomer success certifications, leadership trainingCustomer success certifications, CRM tools training

The Head Of Customer Success focuses on strategic leadership and managing the entire customer success department, while the Customer Success Manager handles direct client relationships and day-to-day customer satisfaction. Both roles require customer success expertise, but differ in scope and seniority.

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Head Of Customer Success jobs near you
Infographic showing various Head Of Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Customer Success

Reteam

San Francisco, CA • On-site

Full-time

Medical, Retirement

Re-posted 18 days ago

Job description

TEST BOARD
About Ashby
We're building the next generation of enterprise software and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better (we haven't shared much publicly about what we're building yet, but we'll be more specific once we meet).
We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.
We have not launched publicly yet, but we're already working with amazing companies, such as Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft (and many others which we cannot name yet).
We have a clear buyer persona and target market. Our current sales process allows us to land & expand. We've only taken the first step towards a much larger opportunity. In short, it's the perfect time to join
About this Role
As our first sales hire you will help us transition from founder led sales into a scalable & repeating sales process. Our emphasis is less on previous experience and more on your raw ability to excel in the areas listed below and your appetite for continuous growth & improvement.
We have built an excellent product & engineering machine and we now want to do the same on the go-to-market side.
You could be a great fit if
You love becoming a product and domain expert. You sell consultative and teach prospects something at every touch point.
You pay a lot of attention to detail. You take pride in a clean sales pipeline. You obsess over sending perfect follow up emails on time.
You move fast. You constantly find areas of improvement. You leverage tools/technology to allow our sales team to scale well.
You love building a sales process from the ground up.
You are not only excited about closing deals, but also putting a repeatable process in place that will allow our go-to-market team to excel in future.
You treat sales as a listening exercise and continuously bring learnings about the market, our product, industry trends, etc. back to the overall company.
You are analytical and good with numbers, you can model out scenarios without requiring the help of an analyst.
Bonus
You have experience hiring & leading a sales team
You can tell Ashby's story in way that resonates
You have experience selling complex products
Our Philosophy
Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:
We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
We want to offer deep expertise whenever we interact with prospects and customers.
We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process.
Benefits
You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible
You get to sell a product that our prospects & customers are truly excited about
Competitive compensation
Top notch health insurance for you and your dependents with all premiums covered by us
401(k) matching if you're in the US
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
TEST BOARD

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