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Head Of Customer Success Jobs (NOW HIRING)

AxisCare

Manager of Customer Success

Waco, TX · On-site

Director of Customer Success Department: Customer Success Location: Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care software company dedicated to ...

AutoStore

Director of Customer Success

Salem, NH · On-site

The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and ...

AxisCare

Manager of Customer Success

Waco, TX · Remote

Director of Customer Success Department: Customer Success Location: Remote Position Type: Full-Time Position Summary AxisCare is a dynamic and innovative home care software company dedicated to ...

Northbeam

Director of Customer Success

Los Angeles, CA · On-site

About the Role As the Director of Customer Success at Northbeam, you will lead and scale our Customer Success team to drive outstanding outcomes for our customers and the business. You will oversee a ...

Senra Systems

Head of Customer Programs

Cypress, CA · On-site

Head Of Customer Programs At Senra Systems, we believe that the future of manufacturing lies not in ... Demonstrated success building teams, processes, and operating systems. * Strong analytical ...

Integrate

Director of Customer Success

Seattle, WA · On-site

This role sits at the intersection of customer success, product, and sales. You will be responsible for designing and executing the systems, processes, and training programs required to support rapid ...

Northbeam

Director of Customer Success

Los Angeles, CA · On-site

About the Role As the Director of Customer Success at Northbeam, you will lead and scale our Customer Success team to drive outstanding outcomes for our customers and the business. You will oversee a ...

Mill Tech

Customer Success Manager

Manhattan, NY · On-site

Head of Customer Success Location: New York City, USA Salary: USD 110,000 - 130,000 Overview - About MillTech MillTech provides advanced FX Hedging and Cash Investment solutions to increase market ...

CloudShare

Director of Customer Success

Denver, CO · On-site

$140K - $150K/yr

We are looking for an experienced Director of Customer Success to lead and scale our global Customer Success organization across an enterprise B2B SaaS customer base. Reporting directly to the CEO, ...

Checkr

Director of Customer Success

Denver, CO · On-site

$233K - $274K/yr

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr's largest and most complex ...

Checkr

Director of Customer Success

Denver, CO

About the team/role As a Director of Checkr's Strategic Customer Success team, you will lead a team of 5 experienced Customer Success Managers who are assigned to Checkr's largest and most complex ...

ATI

Head of Brakewise

Woburn, MA · On-site

Customer Success & Market Adoption * Own customer onboarding, implementation, adoption, retention ... As Head of Brakewise, you will play a critical role in bringing AI-driven brake intelligence to ...

LeadsOnline

Director of Customer Success

Plano, TX · On-site

The Director of Customer Success owns the global post-sale customer relationship across our full product portfolio. You will lead a combined organization spanning our Intel Customer Success team and ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role ...

Jacuzzi Group

Head of Customer Care

The Head of Customer Care is responsible for developing and executing the overall customer service ... Success in this role requires a strong customer-first mindset, strategic leadership, a passion for ...

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Head Of Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do head of customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for head of customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a head of customer success do?

A Head of Customer Success leads the customer success team within a company, focusing on ensuring customers achieve their desired outcomes while using the company's products or services. They develop and implement strategies to improve customer satisfaction, retention, and expansion. This role often involves collaborating with other departments, analyzing customer data, and driving initiatives to optimize the customer journey. Ultimately, the Head of Customer Success is responsible for building strong client relationships and maximizing customer lifetime value.

How does a head of customer success typically collaborate with other departments to drive customer satisfaction and retention?

A Head of Customer Success works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often relay customer feedback to the Product team to help prioritize feature improvements and work with Sales to align on customer expectations during onboarding. Regular cross-functional meetings and strategy sessions are common, allowing the Head of Customer Success to advocate for the customer's voice and coordinate initiatives that enhance retention and satisfaction. Effective collaboration is essential for anticipating customer needs and delivering consistent value.

What are the key skills and qualifications needed to thrive as a head of customer success, and why are they important?

To thrive as a Head Of Customer Success, you need strong leadership skills, deep knowledge of customer relationship management, and experience in customer-facing roles—often supported by a relevant degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Zendesk, and experience with data analytics are typically required. Excellent communication, strategic thinking, and the ability to inspire and lead a team are essential soft skills. These qualifications ensure you can drive customer retention, foster growth, and align customer success strategies with overall business objectives.

What is the difference between Head Of Customer Success vs Customer Success Manager?

AspectHead Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages relationships with individual clients, ensures customer satisfaction, and renewals
Required SkillsLeadership, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentSenior leadership, cross-departmental teams, strategic planning sessionsClient-facing, day-to-day customer interactions
Typical CertificationsCustomer success certifications, leadership trainingCustomer success certifications, CRM tools training

The Head Of Customer Success focuses on strategic leadership and managing the entire customer success department, while the Customer Success Manager handles direct client relationships and day-to-day customer satisfaction. Both roles require customer success expertise, but differ in scope and seniority.

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Head Of Customer Success jobs near you
Infographic showing various Head Of Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Customer Operations

Sellers Hub

Los Angeles, CA • On-site

Other

Medical, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Head Of Customer Operations

Our client is a fast growing logistics technology company whose platform automates freight invoice auditing and dispute recovery for importers, carriers and logistics teams. This is a newly created leadership seat, the company's first Head of Customer Operations, owning what is already the largest department in the business.

You will set the strategic direction for the freight audit service. How it scales, how it automates, and how it delivers quality, across the entire customer portfolio.

What you will own

  • Operational strategy. Set the vision and the execution plan for freight audit operations across the customer portfolio.
  • Building and scaling the team. Recruit, develop and lead the Customer Operations Analysts and the wider logistics team, and optimise the org structure to support two to three times volume growth.
  • Systems built for scale. Design repeatable, automation first processes, define the SLAs and the metrics that matter. This is the clearest place to make your mark.
  • Cross functional alignment. Be the operational voice in product, engineering and business discussions, identifying where automation unlocks efficiency and where the human in the loop is irreplaceable.
  • The numbers. Build and own the operational OKR framework, surface the insight, and lead the resolution when performance trends off track.
  • Partnering with leadership. Contribute to company strategy, resource planning, and the long term decisions around scaling the service offering.

How you will ramp

You step into the seat of the team firsthand, managing your own portfolio for three to six months before replacing yourself long term as you scale the team. This is a hands on leadership role, not a purely strategic one.

What we are looking for

  • 10+ years in international logistics or operations, with at least 3 years in a leadership role managing managers.
  • A proven track record building scalable systems and teams in a high growth environment.
  • A strategic thinker who can translate ambiguity into clear priorities and action.
  • Deep fluency in operational OKRs and a data driven approach to decision making.
  • Strong executive presence and communication skills, comfortable influencing across product, engineering, customer success and the C suite.
  • Startup experience preferred. You thrive without a playbook.

Working arrangement

Los Angeles strongly preferred, New York considered. This is an in office role, not remote, because the team is on site and the management is hands on. US work authorization required.

Why this seat

  • A founding leadership role. You are the first person to hold it.
  • The largest and fastest scaling department in the company.
  • You take delivery from the first twenty five clients to the next fifty to one hundred, and build the infrastructure that makes it possible.
  • Medical benefits, unlimited PTO, flexible working environment.

Apply