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Vp Of Customer Success Jobs (NOW HIRING)

Chargezoom

VP of Customer Success

Salt Lake City, UT

$165K/yr

Role Overview The VP of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our ...

Time Doctor

VP of Customer Success

New York, NY · On-site +1

$151K - $194K/yr

Time Doctor is hiring a VP of Customer Success to own retention across a global base of 10k+ customers spanning a hybrid product-led and sales-led business. The foundation is built: a rebuilt ...

Incident

VP of Customer Success

San Francisco, CA · On-site

$163K - $209K/yr

VP Of Customer Success We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

incident.io Ltd

VP of Customer Success

Manhattan, NY · On-site

$152K - $195K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success ...

LettrLabs

VP of Customer Success

Los Angeles, CA · On-site

About the Role Lettrlabs is looking for a VP of Customer Success to own the entire post-sale customer journey -- from first activation through renewal and expansion. This leader will unify our ...

incident.io Ltd

VP of Customer Success

New York, NY · On-site

$250K - $300K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

M3

Vice President, Customer Success

Lawrenceville, GA

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

PatientIQ

Vice President of Customer Growth

Chicago, IL · On-site

$142K - $182K/yr

... Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty ... Partner with the VP Provider Sales in a commercial pod model - aligned coverage of Enterprise and ...

Arine

Head of Customer Success (Vice President)

$141K - $181K/yr

Vice President, Head of Customer Success Arine is seeking a transformational Vice President, Head of Customer Success to architect and lead a world-class client organization that fuels long-term ...

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Vp Of Customer Success information

See salary details

$79.5K

$163.2K

$262K

How much do vp of customer success jobs pay per year?

As of Aug 18, 2026, the average yearly pay for vp of customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

How does a VP of Customer Success typically collaborate with other departments to improve the customer experience?

A VP of Customer Success works closely with teams such as Sales, Product, and Support to ensure a seamless customer journey. They often coordinate with Sales to align on customer expectations, provide feedback to Product teams about user needs and pain points, and partner with Support to address recurring issues. This cross-functional collaboration helps drive product improvements, optimize onboarding processes, and proactively address challenges, all aimed at boosting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a VP of Customer Success, and why are they important?

To thrive as a VP of Customer Success, you need extensive experience in customer relationship management, a deep understanding of SaaS or relevant industry verticals, and a proven track record in leading and scaling customer success teams. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications in customer success management or leadership are commonly expected. Outstanding communication, strategic thinking, and the ability to inspire and develop high-performing teams are crucial soft skills for this role. These skills ensure customer satisfaction, drive retention and growth, and align customer success initiatives with organizational goals.

What is the difference between Vp Of Customer Success vs Customer Success Manager?

AspectVp Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages relationships with individual clients, ensures customer satisfaction, and renewals
Required CredentialsTypically requires extensive experience in customer success, leadership skills, and industry knowledgeRequires experience in customer service, communication skills, and industry familiarity
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team collaboration

The Vp Of Customer Success focuses on strategic leadership and managing teams to drive overall customer success, while the Customer Success Manager handles day-to-day client relationships and satisfaction. Both roles require industry experience but differ in scope and responsibilities.

More about Vp Of Customer Success jobs

What cities are hiring for Vp Of Customer Success jobs?

Cities with the most Vp Of Customer Success job openings:

What are the most commonly searched types of Of Customer Success jobs?

The most popular types of Of Customer Success jobs are:

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What states have the most Vp Of Customer Success jobs?

States with the most job openings for Vp Of Customer Success jobs include:

Vp Of Customer Success jobs near you
Infographic showing various Vp Of Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP of Customer Success

Chargezoom

Salt Lake City, UT

$165K/yr

Full-time

Re-posted 9 days ago

Job description

Chargezoom is Salt Lake City's fastest growing Fintech startup, we are looking for a dynamic VP of Customer Success to lead our customer success team and ensure our clients achieve their desired outcomes using our services.
**IMPORTANT** We are only accepting applications from experienced SaaS CS leaders. If you have not been in a Director level or higher Customer Success (CS) role at a software (SaaS) company, we cannot consider your application for this role. Please consider a one of the two CSM roles that are open.
Role Overview
The VP of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our solutions. This leadership position requires a strategic thinker with a passion for service excellence, a deep understanding of customer success principles, and the ability to inspire and lead a high-performing team.
Key Responsibilities
  • Develop and implement a comprehensive customer success strategy that enhances customer satisfaction, encourages growth, and reduces churn.
  • Lead, mentor, and scale the customer success team to ensure they have the skills, tools, and resources to succeed.
  • Establish clear customer success metrics and KPIs to measure performance and identify areas for improvement.
  • Work closely with the sales, marketing, and product development teams to ensure a cohesive customer journey and the delivery of consistent value.
  • Manage key customer relationships and participate in strategic meetings with our top clients.
  • Provide insights to the product team based on customer feedback to help guide product development and enhancements.
  • Develop and manage customer success resources, such as onboarding guides, knowledge bases, and training programs.
  • Forecast and report on customer success metrics, presenting insights and recommendations to senior leadership.

Qualifications
  • Minimum of 5 years of experience in a customer success in a senior leadership role in the SaaS or fintech industries.
  • Proven track record of leading customer success teams to achieve and exceed their goals.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Exceptional interpersonal and communication skills, with the ability to build relationships with key stakeholders.
  • Experience with customer success software and CRM tools.
  • Can create a customer lifecycle presentation, clearly define each lifecycle stage and how to create and implement a playbook for each stage.
  • Passionate about technology and its potential to solve real-world problems.

What We Offer
Competitive salary and benefits package.
A dynamic and inclusive work environment.
Opportunities for professional growth and development.
The chance to make a significant impact on our company’s success and growth.

Salary
Base salary is $150k/yr + monthly bonuses for exceeding KPIs
OTE is $165k/yr

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