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Vp Of Customer Success Jobs (NOW HIRING)

TRULEO

VP of Customer Success

Greenville, SC

$130K - $166K/yr

And we're hiring a VP of Customer Success to help us keep and grow the agencies that already rely on us. The Role We're hiring a VP of Customer Success to join our team in Greenville, SC, on-site ...

Time Doctor

VP of Customer Success

New York, NY · On-site +1

$151K - $194K/yr

Time Doctor is hiring a VP of Customer Success to own retention across a global base of 10k+ customers spanning a hybrid product-led and sales-led business. The foundation is built: a rebuilt ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

WellRight

Vice President, Customer Success

$160K - $175K/yr

The Vice President of Customer Success will lead the performance, execution, and day-to-day operations of WellRight's customer-facing functions, including Customer Success and Customer Support. This ...

Workiva, Inc.

VP of Customer Experience

$141K - $181K/yr

About the Role Reports to: SVP Success, Support & Enablement We are seeking a dynamic and visionary Vice President of Customer Experience to lead our global Support, Enablement, Community, and ...

Workiva, Inc.

VP of Customer Experience

Ames, IA · On-site

$135K - $173K/yr

About the Role Reports to: SVP Success, Support & Enablement We are seeking a dynamic and visionary Vice President of Customer Experience to lead our global Support, Enablement, Community, and ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

PatientIQ

Vice President of Customer Growth

Chicago, IL

$142K - $182K/yr

... Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty ... Partner with the VP Provider Sales in a commercial pod model - aligned coverage of Enterprise and ...

Forward

VP of Customer Success & Adoption

Santa Clara, CA · On-site

$360K - $380K/yr

The Role We're looking for an experienced VP of Customer Success to architect Forward's customer success function with a clear mandate: drive adoption and grow revenue inside our existing accounts.

AppJaxx

Vice President of Customer Service

Chicago, IL · On-site

$142K - $183K/yr

Position Overview The Vice President of Customer Service will oversee all aspects of client success, support, and satisfaction. This role will be responsible for building scalable systems that ...

Advanced Utility Systems

$114K - $147K/yr

The VP of Customer Support reports to the Senior Vice President of Operations and serves as a peer ... Success Management, targeted at the portion of the customer base that requires and will invest in ...

Advanced Utility Systems

$118K - $152K/yr

The VP of Customer Support reports to the Senior Vice President of Operations and serves as a peer ... Success Management, targeted at the portion of the customer base that requires and will invest in ...

Harris

(Remote) Vice President of Customer Support

Florida, NY · Remote

$142K - $182K/yr

The VP of Customer Support reports to the Senior Vice President of Operations and serves as a peer ... Success Management, targeted at the portion of the customer base that requires and will invest in ...

Harris

$118K - $152K/yr

The VP of Customer Support reports to the Senior Vice President of Operations and serves as a peer ... Success Management, targeted at the portion of the customer base that requires and will invest in ...

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Vp Of Customer Success information

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How much do vp of customer success jobs pay per year?

As of Jul 28, 2026, the average yearly pay for vp of customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VP of Customer Success, and why are they important?

To thrive as a VP of Customer Success, you need extensive experience in customer relationship management, a deep understanding of SaaS or relevant industry verticals, and a proven track record in leading and scaling customer success teams. Familiarity with CRM platforms like Salesforce, customer analytics tools, and certifications in customer success management or leadership are commonly expected. Outstanding communication, strategic thinking, and the ability to inspire and develop high-performing teams are crucial soft skills for this role. These skills ensure customer satisfaction, drive retention and growth, and align customer success initiatives with organizational goals.

What does a VP of customer success do?

A VP of Customer Success oversees a company's customer success team, developing strategies to improve customer satisfaction, retention, and loyalty. They analyze customer feedback, implement processes, and collaborate with sales and product teams to ensure clients' needs are met and business goals are achieved.

What is the difference between Vp Of Customer Success vs Customer Success Manager?

AspectVp Of Customer SuccessCustomer Success Manager
ResponsibilitiesOversees entire customer success strategy, manages teams, and aligns with company goalsManages relationships with individual clients, ensures customer satisfaction, and renewals
Required CredentialsTypically requires extensive experience in customer success, leadership skills, and industry knowledgeRequires experience in customer service, communication skills, and industry familiarity
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, client-facing, team collaboration

The Vp Of Customer Success focuses on strategic leadership and managing teams to drive overall customer success, while the Customer Success Manager handles day-to-day client relationships and satisfaction. Both roles require industry experience but differ in scope and responsibilities.

What is a CSM salary?

A Customer Success Manager (CSM) salary varies based on experience, location, and company size, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or specialized CSMs can earn higher, often exceeding $120,000 with bonuses and benefits. Compensation may also include performance incentives and stock options depending on the organization.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and empathetic interactions. The role of a CSM remains essential for fostering customer loyalty and ensuring success.

How much does VP of customer success make?

The VP of Customer Success typically earns a salary ranging from $120,000 to $200,000 annually, with total compensation often including bonuses and stock options. Compensation varies based on company size, industry, location, and experience level, and senior VPs may earn higher figures with additional benefits.

How does a VP of Customer Success typically collaborate with other departments to improve the customer experience?

A VP of Customer Success works closely with teams such as Sales, Product, and Support to ensure a seamless customer journey. They often coordinate with Sales to align on customer expectations, provide feedback to Product teams about user needs and pain points, and partner with Support to address recurring issues. This cross-functional collaboration helps drive product improvements, optimize onboarding processes, and proactively address challenges, all aimed at boosting customer satisfaction and retention.
More about Vp Of Customer Success jobs
What cities are hiring for Vp Of Customer Success jobs? Cities with the most Vp Of Customer Success job openings:
What are the most commonly searched types of Of Customer Success jobs? The most popular types of Of Customer Success jobs are:
Who are the top companies hiring for Vp Of Customer Success jobs? The top employers for Vp Of Customer Success jobs are:
What states have the most Vp Of Customer Success jobs? States with the most job openings for Vp Of Customer Success jobs include:
Vp Of Customer Success jobs near you
Infographic showing various Vp Of Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP of Customer Success

TRULEO

Greenville, SC

$130K - $166K/yr

Full-time

Posted 18 days ago

Job description

About TRULEO

TRULEO builds the first case intelligence platform for law enforcement, and more than 1,000 agencies use us today. Most departments already have the information they need to solve a case, but it's spread across RMS, CAD, jail calls, body-worn camera footage, OSINT, and a dozen other systems that don't talk to each other, and Detectives don't have time to dig through all of it.

TRULEO sits on top of the systems an agency already uses and works the case alongside its detectives. It searches across those sources, connects related information, and surfaces leads in minutes instead of weeks. We don't replace their systems, but we make the data an agency already owns easier to actually use, so investigators can spend their time closing cases instead of running queries.

TRULEO has helped agencies turn thousands of files into real leads, break open cold cases, and solve crimes in real time. And we're hiring a VP of Customer Success to help us keep and grow the agencies that already rely on us.

The Role

We're hiring a VP of Customer Success to join our team in Greenville, SC, on-site, and own everything that happens after an agency signs. You'll lead our Customer Success team, improve the onboarding, adoption, and renewal motions, and own net revenue retention as a number. You'll also carry the commercial side of the post-sale relationship by running renewals yourself, in conjunction with your team, and partnering with Sales to surface and close expansion opportunities.

This is a hands-on leadership role on a small, senior team. You'll build the playbooks, run the hard accounts personally, and hire as we grow.

What You'll Do
  • Own net revenue retention (NRR) and gross retention (GRR) as the headline numbers for the role.
  • Lead the Customer Success team by coach the people already on it, hire the ones we need next, and run the operating cadence (1:1s, weekly account review, QBRs).
  • Run renewals end to end pricing, paper, timing, and save motions.
  • Partner with Sales and Operations to surface and close expansion inside our installed base. Co-own the expansion number with the VP of Sales.
  • Own the customer health score with the VP of Operations and VP of Product to refine the inputs and use it to drive a weekly at-risk review.
  • Run and improve the onboarding motion so new paying agencies get to department-level value fast and stay there. Partner with Product and Operations on the technical handoff.
  • Be the executive face of TRULEO for our top accounts and show up in person when it matters.
Qualifications
  • 8+ years in Customer Success, Account Management, or post-sales leadership at a B2B SaaS company, with at least 3 years leading a team.
  • Carried a renewal and/or expansion number directly, not just a satisfaction or health metric.
  • Built or meaningfully rebuilt a CS function (playbooks, onboarding, renewal motion) and not just inherited one.
  • Comfortable in the commercial conversation like pricing, contracts, negotiation, save motions.
  • Strong partnership track record with Sales, Product, and Operations.
  • Player-coach mindset. Happy to run a hard account yourself this quarter and hand it off next quarter.
  • Public safety, GovTech, or regulated/complex B2B experience is a plus, not a requirement.
  • Able to work on-site in Greenville, SC, and to pass the background check required to work with criminal justice (CJIS) data.
  • Willing to travel to all accounts and be on site with the team.
Employment Type: FULL_TIME

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