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Vice President Of Customer Success Jobs (NOW HIRING)

Valeo Resources

VP of Customer Success

$141K - $181K/yr

Vice President of Customer Success Valeo Resources has partnered with a B2B SaaS / CRM technology organization (Salesforce-like platform). We are currently seeking candidates for a full-time Vice ...

TRULEO

VP of Customer Success

Greenville, SC · On-site

$121K - $156K/yr

Vp Of Customer Success TRULEO builds the first case intelligence platform for law enforcement, and more than 1,000 agencies use us today. Most departments already have the information they need to ...

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

We are currently seeking candidates for a full-time Vice President of Customer Success to join the team. In this role, you will oversee the full post-sale customer lifecycle, leading implementation ...

Truleo, Inc.

VP of Customer Success

Greenville, SC · On-site

$120 - $160/hr

And we're hiring a VP of Customer Success to help us keep and grow the agencies that already rely on us. The Role We're hiring a VP of Customer Success to join our team in Greenville, SC, on-site ...

Chargezoom

VP of Customer Success

Salt Lake City, UT · On-site

$165K/yr

Role Overview The VP of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our ...

Incident

VP of Customer Success

Manhattan, NY · On-site

$152K - $195K/yr

VP Of Customer Success We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company ...

Time Doctor LLC

VP of Customer Success

$141K - $181K/yr

Time Doctor is hiring a VP of Customer Success to own retention across a global base of 10k+ customers spanning a hybrid product-led and sales-led business. The foundation is built: a rebuilt ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200 - $250/hr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

incident.io

VP of Customer Success

San Francisco, CA · On-site

$150 - $200/hr

VP of Customer Success What you'll be doing: * Own global GRR and NRR across all segments and geographies , accountable for retention, expansion, and forecasting accuracy, and build the ...

WellRight

Vice President, Customer Success

$141K - $181K/yr

Vice President of Customer Success WellRight is a corporate wellness leader delivering customizable and complete wellness programs, used by organizations to improve the health and well-being of their ...

incident.io Ltd

VP of Customer Success

Manhattan, NY · On-site

$152K - $195K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success ...

incident.io Ltd

VP of Customer Success

New York, NY · On-site

$250K - $300K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

Overview Role Summary: The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful ...

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Vice President Of Customer Success information

See salary details

$79.5K

$163.2K

$262K

How much do vice president of customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for vice president of customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president of customer success do?

A Vice President of Customer Success is responsible for overseeing the teams and strategies that ensure customers achieve their desired outcomes with a company's products or services. They develop and implement programs to improve customer satisfaction, retention, and loyalty. This executive collaborates across departments to drive product adoption, resolve escalated issues, and identify opportunities for growth within existing accounts. Their role is critical in aligning the company's goals with customer needs, ultimately driving long-term business success.

What are the key skills and qualifications needed to thrive as a vice president of customer success?

To thrive as a Vice President of Customer Success, you need extensive experience in customer relationship management, a proven track record in leadership, and a strategic understanding of customer lifecycle management, typically backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and data analytics tools are commonly required. Exceptional communication, cross-functional collaboration, and problem-solving abilities help build strong teams and foster lasting client relationships. These skills are crucial for driving customer retention, ensuring satisfaction, and aligning customer outcomes with business growth.

How does a vice president of customer success typically collaborate with other executive leaders to drive company-wide initiatives?

A Vice President of Customer Success works closely with other executive leaders, such as the Chief Revenue Officer, Chief Product Officer, and Chief Marketing Officer, to align customer success strategies with broader business objectives. This collaboration often involves participating in cross-functional meetings, sharing customer insights to inform product development, and coordinating efforts to improve customer retention and growth. By fostering strong interdepartmental relationships, the VP ensures that customer feedback is integrated into key decisions, helping the company deliver a seamless and value-driven customer experience. This role requires excellent communication skills and a strategic mindset to balance customer needs with organizational goals.

What is the difference between Vice President Of Customer Success vs Customer Success Director?

AspectVice President Of Customer SuccessCustomer Success Director
ResponsibilitiesOversees overall customer success strategy, manages senior teams, and aligns customer goals with company objectives.Manages customer success teams, implements strategies, and ensures customer satisfaction at a departmental level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in customer success or account management.Bachelor's degree; experience in customer success or account management roles.
Work EnvironmentExecutive leadership setting, collaborating with sales, marketing, and product teams.Operational environment, leading customer success teams directly interacting with clients.

The Vice President Of Customer Success holds a higher strategic and leadership role, focusing on overall customer success vision, while the Customer Success Director manages day-to-day operations and team performance. Both roles require relevant experience, but the VP position involves broader organizational responsibilities.

What cities are hiring for Vice President Of Customer Success jobs?

Cities with the most Vice President Of Customer Success job openings:

What are the most commonly searched types of Of Customer Success jobs?

The most popular types of Of Customer Success jobs are:

Who are the top companies hiring for Vice President Of Customer Success jobs?

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The top searched job categories for Vice President Of Customer Success jobs are:

Vice President Of Customer Success jobs near you
Infographic showing various Vice President Of Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP of Customer Success

Valeo Resources

Remote

$141K - $181K/yr

Other

Medical, Dental, Vision, PTO

Re-posted 27 days ago

Job description

Vice President of Customer Success

Valeo Resources has partnered with a B2B SaaS / CRM technology organization (Salesforce-like platform). We are currently seeking candidates for a full-time Vice President of Customer Success to join the team. In this role, you will oversee the full post-sale customer lifecycle, leading implementation, enablement, support, retention, and expansion for mid-market and enterprise customers.

Position: Vice President of Customer Success

Company: B2B SaaS / CRM Technology Organization

Location: Remote USA

Schedule: M–F, day shifts (Full-time – W2)

Responsibilities:

  • Own and scale the end-to-end customer success strategy from onboarding through renewal
  • Lead Customer Success, Implementation, and Support teams
  • Drive adoption, retention, net revenue retention (NRR), and customer satisfaction
  • Partner cross-functionally with Sales, Product, and Engineering
  • Establish customer health metrics, KPIs, and Salesforce-based reporting
  • Serve as executive sponsor for key enterprise accounts

Requirements:

  • 8+ years of leadership experience in Customer Success within B2B SaaS
  • Strong Salesforce or Salesforce-like CRM platform experience
  • Proven success improving retention and driving expansion revenue
  • Excellent executive communication and operational leadership skills

Benefits offered:

  • Competitive base salary + bonus
  • Equity opportunities
  • Comprehensive medical, dental, and vision benefits
  • PTO and paid holidays

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