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Vice President Of Customer Success Jobs (NOW HIRING)

Chargezoom

VP of Customer Success

Salt Lake City, UT · On-site

$165K/yr

Role Overview The VP of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our ...

Time Doctor

VP of Customer Success

New York, NY · On-site +1

$151K - $194K/yr

Time Doctor is hiring a VP of Customer Success to own retention across a global base of 10k+ customers spanning a hybrid product-led and sales-led business. The foundation is built: a rebuilt ...

Incident

VP of Customer Success

San Francisco, CA · On-site

$163K - $209K/yr

VP Of Customer Success We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

incident.io Ltd

VP of Customer Success

Manhattan, NY · On-site

$152K - $195K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success ...

LettrLabs

VP of Customer Success

Los Angeles, CA

About the Role Lettrlabs is looking for a VP of Customer Success to own the entire post-sale customer journey -- from first activation through renewal and expansion. This leader will unify our ...

incident.io Ltd

VP of Customer Success

New York, NY · On-site

$250K - $300K/yr

The Team We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company: customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

M3

Vice President, Customer Success

Lawrenceville, GA

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

PatientIQ

Vice President of Customer Growth

Chicago, IL

$142K - $182K/yr

... Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty ... Partner with the VP Provider Sales in a commercial pod model - aligned coverage of Enterprise and ...

Arine

Head of Customer Success (Vice President)

$141K - $181K/yr

Vice President, Head of Customer Success Arine is seeking a transformational Vice President, Head of Customer Success to architect and lead a world-class client organization that fuels long-term ...

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Vice President Of Customer Success information

See salary details

$79.5K

$163.2K

$262K

How much do vice president of customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for vice president of customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president of customer success do?

A Vice President of Customer Success is responsible for overseeing the teams and strategies that ensure customers achieve their desired outcomes with a company's products or services. They develop and implement programs to improve customer satisfaction, retention, and loyalty. This executive collaborates across departments to drive product adoption, resolve escalated issues, and identify opportunities for growth within existing accounts. Their role is critical in aligning the company's goals with customer needs, ultimately driving long-term business success.

What are the key skills and qualifications needed to thrive as a vice president of customer success?

To thrive as a Vice President of Customer Success, you need extensive experience in customer relationship management, a proven track record in leadership, and a strategic understanding of customer lifecycle management, typically backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and data analytics tools are commonly required. Exceptional communication, cross-functional collaboration, and problem-solving abilities help build strong teams and foster lasting client relationships. These skills are crucial for driving customer retention, ensuring satisfaction, and aligning customer outcomes with business growth.

How does a vice president of customer success typically collaborate with other executive leaders to drive company-wide initiatives?

A Vice President of Customer Success works closely with other executive leaders, such as the Chief Revenue Officer, Chief Product Officer, and Chief Marketing Officer, to align customer success strategies with broader business objectives. This collaboration often involves participating in cross-functional meetings, sharing customer insights to inform product development, and coordinating efforts to improve customer retention and growth. By fostering strong interdepartmental relationships, the VP ensures that customer feedback is integrated into key decisions, helping the company deliver a seamless and value-driven customer experience. This role requires excellent communication skills and a strategic mindset to balance customer needs with organizational goals.

What is the difference between Vice President Of Customer Success vs Customer Success Director?

AspectVice President Of Customer SuccessCustomer Success Director
ResponsibilitiesOversees overall customer success strategy, manages senior teams, and aligns customer goals with company objectives.Manages customer success teams, implements strategies, and ensures customer satisfaction at a departmental level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in customer success or account management.Bachelor's degree; experience in customer success or account management roles.
Work EnvironmentExecutive leadership setting, collaborating with sales, marketing, and product teams.Operational environment, leading customer success teams directly interacting with clients.

The Vice President Of Customer Success holds a higher strategic and leadership role, focusing on overall customer success vision, while the Customer Success Director manages day-to-day operations and team performance. Both roles require relevant experience, but the VP position involves broader organizational responsibilities.

What cities are hiring for Vice President Of Customer Success jobs?

Cities with the most Vice President Of Customer Success job openings:

What are the most commonly searched types of Of Customer Success jobs?

The most popular types of Of Customer Success jobs are:

Who are the top companies hiring for Vice President Of Customer Success jobs?

The top employers for Vice President Of Customer Success jobs are:

What states have the most Vice President Of Customer Success jobs?

States with the most job openings for Vice President Of Customer Success jobs include:

What job categories do people searching Vice President Of Customer Success jobs look for?

The top searched job categories for Vice President Of Customer Success jobs are:

Vice President Of Customer Success jobs near you
Infographic showing various Vice President Of Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP of Customer Success

Chargezoom

Salt Lake City, UT • On-site

$165K/yr

Full-time

Re-posted 10 days ago

Job description

Chargezoom is Salt Lake City's fastest growing Fintech startup, we are looking for a dynamic VP of Customer Success to lead our customer success team and ensure our clients achieve their desired outcomes using our services.
**IMPORTANT** We are only accepting applications from experienced SaaS CS leaders. If you have not been in a Director level or higher Customer Success (CS) role at a software (SaaS) company, we cannot consider your application for this role. Please consider a one of the two CSM roles that are open.
Role Overview
The VP of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our solutions. This leadership position requires a strategic thinker with a passion for service excellence, a deep understanding of customer success principles, and the ability to inspire and lead a high-performing team.
Key Responsibilities
  • Develop and implement a comprehensive customer success strategy that enhances customer satisfaction, encourages growth, and reduces churn.
  • Lead, mentor, and scale the customer success team to ensure they have the skills, tools, and resources to succeed.
  • Establish clear customer success metrics and KPIs to measure performance and identify areas for improvement.
  • Work closely with the sales, marketing, and product development teams to ensure a cohesive customer journey and the delivery of consistent value.
  • Manage key customer relationships and participate in strategic meetings with our top clients.
  • Provide insights to the product team based on customer feedback to help guide product development and enhancements.
  • Develop and manage customer success resources, such as onboarding guides, knowledge bases, and training programs.
  • Forecast and report on customer success metrics, presenting insights and recommendations to senior leadership.

Qualifications
  • Minimum of 5 years of experience in a customer success in a senior leadership role in the SaaS or fintech industries.
  • Proven track record of leading customer success teams to achieve and exceed their goals.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Exceptional interpersonal and communication skills, with the ability to build relationships with key stakeholders.
  • Experience with customer success software and CRM tools.
  • Can create a customer lifecycle presentation, clearly define each lifecycle stage and how to create and implement a playbook for each stage.
  • Passionate about technology and its potential to solve real-world problems.

What We Offer
Competitive salary and benefits package.
A dynamic and inclusive work environment.
Opportunities for professional growth and development.
The chance to make a significant impact on our company’s success and growth.

Salary
Base salary is $150k/yr + monthly bonuses for exceeding KPIs
OTE is $165k/yr

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