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Vice President Of Customer Success Jobs (NOW HIRING)

Truleo

VP of Customer Success

Greenville, SC · On-site

$121K - $156K/yr

Vp Of Customer Success TRULEO builds the first case intelligence platform for law enforcement, and more than 1,000 agencies use us today. Most departments already have the information they need to ...

Truleo

VP of Customer Success

Greenville, SC · On-site

$175K/yr

And we're hiring a VP of Customer Success to help us keep and grow the agencies that already rely on us. The Role We're hiring a VP of Customer Success to join our team in Greenville, SC, on-site ...

TRULEO

VP of Customer Success

Greenville, SC · On-site

$130K - $166K/yr

And we're hiring a VP of Customer Success to help us keep and grow the agencies that already rely on us. The Role We're hiring a VP of Customer Success to join our team in Greenville, SC, on-site ...

Incident

VP of Customer Success

Manhattan, NY · On-site

$152K - $195K/yr

VP Of Customer Success We're hiring a VP of Customer Success to lead and scale our global post-sales function as we grow from $XXM ARR to $XXXM and beyond. This is a defining hire for the company ...

Time Doctor

VP of Customer Success

New York, NY · On-site +1

$151K - $194K/yr

Time Doctor is hiring a VP of Customer Success to own retention across a global base of 10k+ customers spanning a hybrid product-led and sales-led business. The foundation is built: a rebuilt ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200 - $250/hr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

CADDi

Vice President of Customer Success

Chicago, IL · On-site

$200K - $250K/yr

CADDi US Management Inc. seeks a Vice President of Customer Success in Chicago, IL. This person will lead the Customer Success function for CADDi's U.S. operations, managing strategy, operations, and ...

LettrLabs

VP of Customer Success

Los Angeles, CA

About the Role Lettrlabs is looking for a VP of Customer Success to own the entire post-sale customer journey -- from first activation through renewal and expansion. This leader will unify our ...

LettrLabs

VP of Customer Success

Los Angeles, CA · On-site

About the Role Lettrlabs is looking for a VP of Customer Success to own the entire post-sale customer journey - from first activation through renewal and expansion. This leader will unify our ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$180 - $240/hr

Overview Role Summary: The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful ...

Socket.dev

VP of Customer Success

Manhattan, NY · On-site

$180 - $260/hr

We're looking for a VP of Customer Success to lead and grow our Customer Success organization as we scale our footprint with enterprise customers. You'll take ownership of our existing CS team ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving customer platform ...

Doist

Vice President, Customer Success

Lawrenceville, GA · On-site

$260 - $380/hr

Description Summary The Vice President of Customer Success is the senior leader responsible for the strategy, performance, and scale of M3's customer success organization. This role owns driving ...

Arine

Head of Customer Success (Vice President)

$141K - $181K/yr

Vice President, Head of Customer Success Arine is seeking a transformational Vice President, Head of Customer Success to architect and lead a world-class client organization that fuels long-term ...

Forward

VP of Customer Success & Adoption

Santa Clara, CA · On-site

$360K - $380K/yr

The Role We're looking for an experienced VP of Customer Success to architect Forward's customer success function with a clear mandate: drive adoption and grow revenue inside our existing accounts.

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Vice President Of Customer Success information

See salary details

$79.5K

$163.2K

$262K

How much do vice president of customer success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for vice president of customer success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a vice president of customer success do?

A Vice President of Customer Success is responsible for overseeing the teams and strategies that ensure customers achieve their desired outcomes with a company's products or services. They develop and implement programs to improve customer satisfaction, retention, and loyalty. This executive collaborates across departments to drive product adoption, resolve escalated issues, and identify opportunities for growth within existing accounts. Their role is critical in aligning the company's goals with customer needs, ultimately driving long-term business success.

What are the key skills and qualifications needed to thrive as a vice president of customer success?

To thrive as a Vice President of Customer Success, you need extensive experience in customer relationship management, a proven track record in leadership, and a strategic understanding of customer lifecycle management, typically backed by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and data analytics tools are commonly required. Exceptional communication, cross-functional collaboration, and problem-solving abilities help build strong teams and foster lasting client relationships. These skills are crucial for driving customer retention, ensuring satisfaction, and aligning customer outcomes with business growth.

How does a vice president of customer success typically collaborate with other executive leaders to drive company-wide initiatives?

A Vice President of Customer Success works closely with other executive leaders, such as the Chief Revenue Officer, Chief Product Officer, and Chief Marketing Officer, to align customer success strategies with broader business objectives. This collaboration often involves participating in cross-functional meetings, sharing customer insights to inform product development, and coordinating efforts to improve customer retention and growth. By fostering strong interdepartmental relationships, the VP ensures that customer feedback is integrated into key decisions, helping the company deliver a seamless and value-driven customer experience. This role requires excellent communication skills and a strategic mindset to balance customer needs with organizational goals.

What is the difference between Vice President Of Customer Success vs Customer Success Director?

AspectVice President Of Customer SuccessCustomer Success Director
ResponsibilitiesOversees overall customer success strategy, manages senior teams, and aligns customer goals with company objectives.Manages customer success teams, implements strategies, and ensures customer satisfaction at a departmental level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in customer success or account management.Bachelor's degree; experience in customer success or account management roles.
Work EnvironmentExecutive leadership setting, collaborating with sales, marketing, and product teams.Operational environment, leading customer success teams directly interacting with clients.

The Vice President Of Customer Success holds a higher strategic and leadership role, focusing on overall customer success vision, while the Customer Success Director manages day-to-day operations and team performance. Both roles require relevant experience, but the VP position involves broader organizational responsibilities.

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What are the most commonly searched types of Of Customer Success jobs?

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Vice President Of Customer Success jobs near you
Infographic showing various Vice President Of Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP of Customer Success

Truleo

Greenville, SC • On-site

$121K - $156K/yr

Other

Re-posted 11 days ago

Job description

Vp Of Customer Success

TRULEO builds the first case intelligence platform for law enforcement, and more than 1,000 agencies use us today. Most departments already have the information they need to solve a case, but it's spread across RMS, CAD, jail calls, body-worn camera footage, OSINT, and a dozen other systems that don't talk to each other, and detectives don't have time to dig through all of it.

TRULEO sits on top of the systems an agency already uses and works the case alongside its detectives. It searches across those sources, connects related information, and surfaces leads in minutes instead of weeks. We don't replace their systems, but we make the data an agency already owns easier to actually use, so investigators can spend their time closing cases instead of running queries.

TRULEO has helped agencies turn thousands of files into real leads, break open cold cases, and solve crimes in real time. And we're hiring a VP of Customer Success to help us keep and grow the agencies that already rely on us.

The Role

We're hiring a VP of Customer Success to join our team in Greenville, SC, on-site, and own everything that happens after an agency signs. You'll lead our Customer Success team, improve the onboarding, adoption, and renewal motions, and own net revenue retention as a number. You'll also carry the commercial side of the post-sale relationship by running renewals yourself, in conjunction with your team, and partnering with Sales to surface and close expansion opportunities.

This is a hands-on leadership role on a small, senior team. You'll build the playbooks, run the hard accounts personally, and hire as we grow.

What You'll Do
  • Own net revenue retention (NRR) and gross retention (GRR) as the headline numbers for the role.
  • Lead the Customer Success team by coach the people already on it, hire the ones we need next, and run the operating cadence (1:1s, weekly account review, QBRs).
  • Run renewals end to end pricing, paper, timing, and save motions.
  • Partner with Sales and Operations to surface and close expansion inside our installed base. Co-own the expansion number with the VP of Sales.
  • Own the customer health score with the VP of Operations and VP of Product to refine the inputs and use it to drive a weekly at-risk review.
  • Run and improve the onboarding motion so new paying agencies get to department-level value fast and stay there. Partner with Product and Operations on the technical handoff.
  • Be the executive face of TRULEO for our top accounts and show up in person when it matters.
Qualifications
  • 8+ years in Customer Success, Account Management, or post-sales leadership at a B2B SaaS company, with at least 3 years leading a team.
  • Carried a renewal and/or expansion number directly, not just a satisfaction or health metric.
  • Built or meaningfully rebuilt a CS function (playbooks, onboarding, renewal motion) and not just inherited one.
  • Comfortable in the commercial conversation like pricing, contracts, negotiation, save motions.
  • Strong partnership track record with Sales, Product, and Operations.
  • Player-coach mindset. Happy to run a hard account yourself this quarter and hand it off next quarter.
  • Public safety, GovTech, or regulated/complex B2B experience is a plus, not a requirement.
  • Able to work on-site in Greenville, SC, and to pass the background check required to work with criminal justice (CJIS) data.
  • Willing to travel to all accounts and be on site with the team.

Apply