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Customer Service Representative Order Processing Jobs

SALSON LOGISTICS INC

Drayage CSR/ Order Entry

Newark, NJ · On-site

$16.50 - $22.25/hr

The CSR Drayage/Order Entry is strictly handling Pier orders and is responsible for providing ... This role involves interacting with customers, processing orders, resolving issues or inquiries ...

TVS Pro

Order Processing

South Salt Lake, UT · On-site

$19 - $27/hr

The process includes: verifying that the customer purchase order (PO) matches the ClearVista ... service organization. In order to better reflect the video electronic industry of today and the ...

Rough Country

Order Processing

Dyersburg, TN · On-site

$13.50 - $17.50/hr

At a minimum, all orders received/entered before 5 PM Monday - Friday are required to be shipped, to the customer, before the work day is over. The following are required of Order Processing team ...

Pratt Industries

Customer Service Representative

Emmaus, PA · On-site

$15.25 - $21/hr

Order Processing & Management * Take and process customer orders in a timely manner based on ... The CSR primarily work in an office setting with exposure to the manufacturing floor. * Noise ...

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How much do customer service representative order processing jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service representative order processing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Order Processing, and why are they important?

To thrive as a Customer Service Representative Order Processing, you need strong communication skills, attention to detail, and experience with order management, often supported by a high school diploma or equivalent. Familiarity with CRM software, ERP systems, and proficiency in Microsoft Office tools are typically required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in managing customer inquiries and resolving issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and effective collaboration with internal teams.

What are the main challenges Customer Service Representatives face when handling order processing, and how can they overcome them?

Customer Service Representatives in order processing often encounter challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and ensuring timely communication with both customers and internal teams. To overcome these challenges, it’s important to stay organized, use order management systems efficiently, and maintain clear, proactive communication. Building strong relationships with colleagues in logistics, inventory, and sales can also help resolve issues more quickly and improve overall customer satisfaction.

What does a Customer Service Representative Order Processing do?

A Customer Service Representative Order Processing is responsible for managing customer orders from receipt to delivery. They interact with customers to confirm order details, process transactions, update order statuses, and resolve any issues related to order fulfillment. Their role often requires coordination with other departments such as shipping, inventory, and sales to ensure timely and accurate delivery. Additionally, they provide product information, handle returns or exchanges, and maintain accurate records of all customer interactions. Strong communication and organizational skills are essential for success in this role.

What is the difference between Customer Service Representative Order Processing vs Customer Service Representative?

AspectCustomer Service Representative Order ProcessingCustomer Service Representative
Primary RoleHandling order entries, processing transactions, and managing order statusAssisting customers with inquiries, complaints, and general support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentCall centers, retail, e-commerce supportCall centers, retail stores, corporate offices

Customer Service Representative Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer inquiries and support. Both roles require strong communication skills, but order processing emphasizes technical proficiency with order systems, whereas general customer service emphasizes problem-solving and interpersonal skills.

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Customer Service Representative Order Processing jobs near you
Customer Service Representative (Order Processing)

Customer Service Representative (Order Processing)

Digital Risk

San Antonio, TX • Hybrid

$14.50 - $19.75/hr

Full-time

Posted 28 days ago

Job description

Customer Service Representative (Order Processing)

Full-time

Compensation: up to USD 17 - hourly

Company Description

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized digital experience to clients and their end customers.

Mphasis' Service Transformation approach helps'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job Description

Who are we?

At Mphasis, a BPO provider, we take great pride in enhancing operations for our clients. As part of our team, you can look forward to a lively and dynamic atmosphere that prioritizes a people-first philosophy. We offer professional outsourcing solutions that help our clients focus on what distinguishes them in the market by supplying a wide array of front and back-office expertise and resources. We are the trusted partner for our clients in optimizing their business processes.

Work Location: In-Office/ Hybrid*

*This position will be performed on-site at our office with a hybrid option after 90 days based on attendance, performance, and quality.

Summary:

The role requires a problem-solving personality, excellent written communication skills, resilience to stress, reliability, and attention to detail. The role deals largely with email-based orders but will require occasional telephonic communications. You will provide daily communication with clients to deliver customer services and solutions. You will also be responsible for offline order management, including inbound email for equipment orders, general account maintenance, and billing research.

Duties Include:

  • Processing client requests
  • Managing large quantities of incoming requests (emails/phone calls)
  • Problem-solving, tools utilization while staying within protocol
  • Verify and maintain customer account information
  • Daily communication with both internal and external customers
  • Handling customer escalations

Required Qualifications:

  • Excellent communication skills, both written and verbal
  • Experience in Telecom Customer Service, preferred but not required
  • Problem-solving and goal-oriented personality, reliability, and attention to detail
  • Knowledge of MS Office (esp. MS Excel) and Google Sheet
  • High School graduate, associate or bachelor's degree, preferred but not required

Qualifications

Required Qualifications:

  • Excellent communication skills, both written and verbal
  • Experience in Telecom Customer Service, preferred but not required
  • Problem-solving and goal-oriented personality, reliability, and attention to detail
  • Knowledge of MS Office (esp. MS Excel) and Google Sheet
  • High School graduate, associate or bachelor's degree, preferred but not required

Work Schedule (must be flexible):

07:00 AM - 03:45 PM 07:30 AM - 04:15 PM 08:00 AM - 04:45 PM 08:30 AM - 05:15 PM 10:00 AM - 06:45 PM

Additional Information

This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at Mphasis will know no limits! Eager to know more? Become a part of our team.

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