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Customer Service Representative Order Processing Jobs

Octane Seating

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Order Processing

Denver, CO · On-site

$22 - $25/hr

The Order Processing and Team Support Account Representative will be responsible for order ... This position will charge orders and interacting with customer service and sales teams to support ...

TransPak

Customer Service Representative

Manor, TX · On-site

$17.25 - $23.50/hr

Customer Service Representative Responsible for providing effective customer service for all ... Processes customer orders/changes/returns according to established department policies and ...

Versatrans

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Customer Service Representative

Plymouth, MI · On-site

$18 - $21/hr

Customer Service Representative are responsible for converting leads into clients, supporting ... Support clients throughout the online ordering process * Review client artwork to ensure it meets ...

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Customer Service Representative Order Processing information

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How much do customer service representative order processing jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service representative order processing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Order Processing vs Customer Service Representative?

AspectCustomer Service Representative Order ProcessingCustomer Service Representative
Primary RoleHandling order entries, processing transactions, and managing order statusAssisting customers with inquiries, complaints, and general support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentCall centers, retail, e-commerce supportCall centers, retail stores, corporate offices

Customer Service Representative Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer inquiries and support. Both roles require strong communication skills, but order processing emphasizes technical proficiency with order systems, whereas general customer service emphasizes problem-solving and interpersonal skills.

What are the main challenges customer service representatives face when handling order processing, and how can they overcome them?

Customer Service Representatives in order processing often encounter challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and ensuring timely communication with both customers and internal teams. To overcome these challenges, it’s important to stay organized, use order management systems efficiently, and maintain clear, proactive communication. Building strong relationships with colleagues in logistics, inventory, and sales can also help resolve issues more quickly and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service representative order processing, and why are they important?

To thrive as a Customer Service Representative Order Processing, you need strong communication skills, attention to detail, and experience with order management, often supported by a high school diploma or equivalent. Familiarity with CRM software, ERP systems, and proficiency in Microsoft Office tools are typically required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in managing customer inquiries and resolving issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and effective collaboration with internal teams.

What does a customer service representative order processing do?

A Customer Service Representative Order Processing is responsible for managing customer orders from receipt to delivery. They interact with customers to confirm order details, process transactions, update order statuses, and resolve any issues related to order fulfillment. Their role often requires coordination with other departments such as shipping, inventory, and sales to ensure timely and accurate delivery. Additionally, they provide product information, handle returns or exchanges, and maintain accurate records of all customer interactions. Strong communication and organizational skills are essential for success in this role.
More about Customer Service Representative Order Processing jobs
What cities are hiring for Customer Service Representative Order Processing jobs? Cities with the most Customer Service Representative Order Processing job openings:
What states have the most Customer Service Representative Order Processing jobs? States with the most job openings for Customer Service Representative Order Processing jobs include:
What job categories do people searching Customer Service Representative Order Processing jobs look for? The top searched job categories for Customer Service Representative Order Processing jobs are:
Customer Service Representative Order Processing jobs near you
Infographic showing various Customer Service Representative Order Processing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Order Entry)

HindlePower, Inc.

Easton, PA • On-site

$22 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

What we do...HindlePower has been designing and manufacturing industrial (non-commercial) battery chargers and dc power systems for the utility industry for over 35 years. Our staff and products serve the power generation and distribution market, switchgear OEMs, power substations, the oil and gas industry, and various transportation maintenance facilities. We are the leaders in our industry and have customers in all 50 states plus additional countries worldwide.What you'll do...This is not a call center. Our customers are utilities, distributors, and equipment builders buying engineered dc power systems, and many of them we have worked with for years. You will get to know them, and they will get to know you.We are looking for a Customer Service Representative to answer those customers and get their orders into our system accurately and quickly. Order entry is the front door to everything we build, so the work you do here sets the pace for the whole floor.Taking care of customersAnswer customer questions by phone and email, and own them through to an answerVerify order details including pricing, configuration, and shipping information, and go back to the customer when something does not line upFollow the production schedule so you can give customers a real answer on where their order standsBuild professional relationships with the people you talk to regularlyGetting orders in and rightEnter sales orders into our ERP system accurately the first timeKeep customer records and order documentation clean and currentWork with Sales, Engineering, Supply Chain, and Production to get the answers a customer needsLook for ways to make order entry faster and more consistentWhat you bring...Experience and backgroundTwo or more years of experience in customer service, order entry, scheduling, or data entry, or a two year associate degreeHigh school diploma or GEDComfort working in an ERP system. We use Made2Manage (M2M) and we will train you on oursProficiency with Outlook, Word, and ExcelThe way you workStrong written and verbal communication. A good part of this job is writing clear, professional emailReal attention to detail. An order entered wrong costs a customer time and costs us credibilityProfessional phone skills, including handling and routing calls wellWillingness to learn a complex product line. Nobody arrives knowing dc power systems and we do not expect you toComfort in a fast paced environment where priorities shift during the dayA few things about us...Our commitment to quality is evident in our highly skilled colleagues and our exceptional approach to customer service that sets us apart. We believe in rewarding hard work and offering competitive compensation, comprehensive health, vision, and dental benefits, along with a 401k plan that includes employer matching and a gain-sharing program.At our core, we are driven by integrity and quality, constantly seeking innovative solutions and improvements. Our unique culture thrives on accountability and self-initiative, empowering every employee to make impactful contributions. In our organizational structure, your voice is heard, and your efforts are recognized. We celebrate our achievements together, whether it's over a complimentary lunch in our cafeteria or through our various team-building activities. We are a five-time Top Workplace in the Lehigh Valley and were named one of IndustryWeek's 'Best Plants'. We are proud of our accomplishments and are continually striving to do better.We value our employees and trust they hold these key characteristics:Initiative... we see it, we do itOwnership... I've got it, you don't need to think about itIntegrity... decisions are based on looking at the whole pictureAttitude... anything can be doneVirtue... honesty, good deeds, kindness, and appreciationTeamwork... we before IThe details...Pay: $22-$27 per hourSchedule: Monday through Friday, 8am-5pmLocation: 1075 Saint John Street, Easton, PA. This is an on site roleBenefits: medical, vision, and dental, 401k with employer match, gain sharing, paid time off, and lunch on us