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Customer Service Representative Order Processing Jobs

Riviana Foods

Customer Service Representative

Houston, TX

$15.25 - $20.75/hr

About the Role Under the supervision of the Order Service Supervisor, the Customer Service Representative processes, releases, prepares documentation packages, and invoices orders for Riviana ...

LHH US

Customer Service Representative

Cincinnati, OH

$18 - $21/hr

Manage and process customer orders from entry through fulfillment * Resolve customer issues related to orders and product concerns * Update and maintain accurate records within internal systems

Brenntag AG

Customer Service Representative

Hobbs, NM · On-site

$14 - $18.75/hr

Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Order Entry, Management and Processing: Responsible for efficient and accurate order placement ...

Bedrosians

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes. As a customer service representative you will act as the liaison between Bedrosians and ...

LHH US

Customer Service Representative

Cincinnati, OH

$22 - $25/hr

Customer Service Representative Cincinnati, Ohio 1st Shift Pay- $22 to $25 an hour Temporary ... This role will support daily customer interactions, order processing, and coordination with ...

Trillium Foods

Customer Service Representative

Brundidge, AL · On-site

$14.75 - $20/hr

The Customer Service Representative will work closely with Supply Chain, Quality, Finance ... Customer Order Management * Receive, enter, process, and manage customer orders accurately and ...

kirbyrisk

Customer Service Representative I

Lima, OH

$15.50 - $21/hr

Provide responsive customer service by phone, email, at the counter, and through order processing * Partner with outside sales representatives to support customer accounts and identify solutions

New

Cap America

Factory Order Processing

Fredericktown, MO · On-site

$15/hr

Responsible for processing orders received from Customer Service. Adding ColorWays and preparing them for the Embroidery Operators in an accurate and timely manner. Essential Functions: * Organize ...

kirbyrisk

Customer Service Representative I

Lima, OH

$15.50 - $21/hr

Provide responsive customer service by phone, email, at the counter, and through order processing * Partner with outside sales representatives to support customer accounts and identify solutions

New

Novolex

Customer Service Representative

Boulder, CO · On-site

$16.75 - $23/hr

Summary of Position The Customer Service Representative is involved in all facets of customer ... Purchase Order and customer account management; processing orders and invoices with accuracy ...

GBS Corp

Customer Service Representative

Youngstown, OH

$15 - $20.50/hr

Job Title: Customer Service Representative FLSA Status: Non-Exempt Division & Department: GBS ... Process customer orders accurately and efficiently. * Resolve customer concerns and collaborate ...

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Customer Service Representative Order Processing information

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How much do customer service representative order processing jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service representative order processing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Order Processing vs Customer Service Representative?

AspectCustomer Service Representative Order ProcessingCustomer Service Representative
Primary RoleHandling order entries, processing transactions, and managing order statusAssisting customers with inquiries, complaints, and general support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentCall centers, retail, e-commerce supportCall centers, retail stores, corporate offices

Customer Service Representative Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer inquiries and support. Both roles require strong communication skills, but order processing emphasizes technical proficiency with order systems, whereas general customer service emphasizes problem-solving and interpersonal skills.

What are the main challenges Customer Service Representatives face when handling order processing, and how can they overcome them?

Customer Service Representatives in order processing often encounter challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and ensuring timely communication with both customers and internal teams. To overcome these challenges, it’s important to stay organized, use order management systems efficiently, and maintain clear, proactive communication. Building strong relationships with colleagues in logistics, inventory, and sales can also help resolve issues more quickly and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Order Processing, and why are they important?

To thrive as a Customer Service Representative Order Processing, you need strong communication skills, attention to detail, and experience with order management, often supported by a high school diploma or equivalent. Familiarity with CRM software, ERP systems, and proficiency in Microsoft Office tools are typically required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in managing customer inquiries and resolving issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and effective collaboration with internal teams.

What does a Customer Service Representative Order Processing do?

A Customer Service Representative Order Processing is responsible for managing customer orders from receipt to delivery. They interact with customers to confirm order details, process transactions, update order statuses, and resolve any issues related to order fulfillment. Their role often requires coordination with other departments such as shipping, inventory, and sales to ensure timely and accurate delivery. Additionally, they provide product information, handle returns or exchanges, and maintain accurate records of all customer interactions. Strong communication and organizational skills are essential for success in this role.
More about Customer Service Representative Order Processing jobs
What cities are hiring for Customer Service Representative Order Processing jobs? Cities with the most Customer Service Representative Order Processing job openings:
What states have the most Customer Service Representative Order Processing jobs? States with the most job openings for Customer Service Representative Order Processing jobs include:
What job categories do people searching Customer Service Representative Order Processing jobs look for? The top searched job categories for Customer Service Representative Order Processing jobs are:
Customer Service Representative Order Processing jobs near you
Infographic showing various Customer Service Representative Order Processing job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Riviana Foods

Houston, TX

$15.25 - $20.75/hr

Other

Posted 7 days ago

Job description

Job Openings >> Customer Service Representative
Customer Service Representative
Summary
Title: Customer Service Representative ID: 1645 Location: Houston, TX Department: Customer Service
More about this job >
Description
Riviana Foods Inc. is a world class leader in the rice sector and is America's largest processor, marketer, and distributor of branded and private label rice products. Riviana brands are well known for their quality and excellence. Key brands include Adolphus, Blue Ribbon, Colusa Rose, Carolina, Comet, Gourmet House, Mahatma, Minute, River, RiceSelect, Sello Rojo, Success and Water Maid. Riviana Foods is a wholly owned subsidiary of Ebro Foods, S.A., a multinational food group operating in the rice, pasta and sauces sectors. Based in Spain, Ebro Foods has commercial and/or industrial presence in more than 25 countries in Europe, North America, Asia and Africa, through its extensive network of subsidiaries and brands. Our global reach is an important factor in Riviana's success.  As a wholly-owned subsidiary of Ebro Foods, S.A., the world leader in rice sector, we take a world view of the rice business and draw upon the global resources of our parent company.
About the Role
Under the supervision of the Order Service Supervisor, the Customer Service Representative processes, releases, prepares documentation packages, and invoices orders for Riviana's domestic and export shipments for assigned customers.
What You'll Do
  • Reviews inbound orders verifying established order parameters are met (i.e., weight, pricing, promotions, and lead-time). Recaps to management customers who are repetitively out of compliance with requirements.
  • Communicates to brokers, customers, and Sales Administration any pricing and/or promotion discrepancies identified on orders. Resolves issues prior to releasing orders for shipment.
  • Creates outbound deliveries for EDI transmission to 3PLs. Deliveries for plant shipments are created by the plants.
  • Reviews billing due lists for pricing and brokerage accuracy prior to scheduled job run times.
  • Reviews Outbound Reports from distribution centers and Unshipped Orders for internal plants daily. Monitors on-time shipment of pending deliveries and assists in resolving delivery issues (short shipments, missed delivery appointments, etc.).
  • Advises the Operations Planning team of upcoming promotion exception volume communicated by customers or field sales.
  • Works with the Operations Planning team to resolve potential out-of-stock situations when shortages occur.
  • Communicates product availability issues to Trade Marketing, brokers, and customers.
  • Assists other Customer Service personnel with order processing during peak sales periods.
  • Submits new customer master record requests and revisions to the Customer Service Supervisor for coordination with other disciplines within the company.
  • Requests freight quotes, arranges bookings and FDA inspections, and completes SLIs and all other pertinent documents for export shipments.
  • Performs other duties as assigned by management.
What We're Looking For
  • Bachelor's degree or three to five plus years of work experience with domestic and export shipments.
  • Data entry experience with Customer Service, Supply Chain, SAP, and EDI is a plus.
  • Strong background in export documents, Incoterms, and HTS codes.
  • Experience coordinating with plants on production schedules.
  • Strong written and verbal communication skills to interface with disciplines within the company, distribution centers, brokers, customers, and others.
  • Strong analytical skills.
  • Proficient in Microsoft Excel.
  • Excellent team skills.
  • Ability to multi-task and follow up on open work issues.
Working Conditions
  • General office environment and conditions with regular use of standard office equipment. This position requires prolonged periods of sitting, working at a computer, and communicating with internal and external contacts throughout the workday.
  • Visual acuity to read and evaluate data 
  • Able to use a variety of communication methods on a frequent basis
  • Ability to operate a keyboard.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
  • Bilingual is a plus.

Equal Opportunity Employer
Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship where legally permitted to work, or any other protected category under federal, state or local law, regulation or ordinance. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.
An Equal Opportunity Employer - M/F/D/V
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