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Customer Service Representative Order Processing Jobs in Detroit, MI

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Order Processing Specialist

Southfield, MI · On-site

$15/hr

We are looking for a detail-oriented and efficient Order Processing Specialist to handle document ... customer service. Our workplace is quiet, structured, and designed to support focused, independent ...

Getinge

Manager, Customer Service

Fraser, MI

$90K - $114K/yr

Able to perform all customer service rep & order entry duties. * Point of escalation for customer ... Monitor GHX interface for EDI order processing * Using SAP, monitor order statuses and order issues ...

New

Getinge

Manager, Customer Service

Fraser, MI · On-site

$90K - $114K/yr

Able to perform all customer service rep & order entry duties. * Point of escalation for customer ... Monitor GHX interface for EDI order processing * Using SAP, monitor order statuses and order issues ...

Wieland Group

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Job Location US-MI-Roseville ID 2026-4219 # of Openings 1 Posted ... Identify process improvements within customer workflows * Enter and maintain customer orders ...

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All JobsCustomer Service Representative Order Processing JobsCustomer Service Representative Order Processing Jobs in Detroit, MI

Customer Service Representative Order Processing information

See Detroit, MI salary details

$9

$18

$26

How much do customer service representative order processing jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service representative order processing in Detroit, MI is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Order Processing vs Customer Service Representative?

AspectCustomer Service Representative Order ProcessingCustomer Service Representative
Primary RoleHandling order entries, processing transactions, and managing order statusAssisting customers with inquiries, complaints, and general support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentCall centers, retail, e-commerce supportCall centers, retail stores, corporate offices

Customer Service Representative Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer inquiries and support. Both roles require strong communication skills, but order processing emphasizes technical proficiency with order systems, whereas general customer service emphasizes problem-solving and interpersonal skills.

What are the main challenges customer service representatives face when handling order processing, and how can they overcome them?

Customer Service Representatives in order processing often encounter challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and ensuring timely communication with both customers and internal teams. To overcome these challenges, it’s important to stay organized, use order management systems efficiently, and maintain clear, proactive communication. Building strong relationships with colleagues in logistics, inventory, and sales can also help resolve issues more quickly and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service representative order processing, and why are they important?

To thrive as a Customer Service Representative Order Processing, you need strong communication skills, attention to detail, and experience with order management, often supported by a high school diploma or equivalent. Familiarity with CRM software, ERP systems, and proficiency in Microsoft Office tools are typically required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in managing customer inquiries and resolving issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and effective collaboration with internal teams.

What does a customer service representative order processing do?

A Customer Service Representative Order Processing is responsible for managing customer orders from receipt to delivery. They interact with customers to confirm order details, process transactions, update order statuses, and resolve any issues related to order fulfillment. Their role often requires coordination with other departments such as shipping, inventory, and sales to ensure timely and accurate delivery. Additionally, they provide product information, handle returns or exchanges, and maintain accurate records of all customer interactions. Strong communication and organizational skills are essential for success in this role.

What are popular job titles related to Customer Service Representative Order Processing jobs in Detroit, MI?

For Customer Service Representative Order Processing jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Order Processing jobs in Detroit, MI look for?

The top searched job categories for Customer Service Representative Order Processing jobs in Detroit, MI are:

Customer Service Representative Order Processing jobs near you

Customer Service Representative

North West Labs

Southfield, MI

$19 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Job description:

Customer Service Representative

Duties:

- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order processing
- Upsell additional products or services to customers when appropriate
- Communicate effectively in English and Spanish (multilingual or bilingual skills preferred)
- Analyze customer needs and recommend suitable solutions
- Maintain accurate customer records and update information as needed
- Follow company policies and procedures to ensure customer satisfaction
- Collaborate with team members to achieve department goals

Skills:

- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to empathize with customers and provide effective solutions
- Sales-oriented mindset with the ability to upsell products or services
- Proficiency in English and Spanish (additional languages are a plus)
- Strong problem-solving and analytical abilities
- Detail-oriented with excellent organizational skills
- Ability to work well under pressure in a fast-paced environment

Shift: 10am - 6pm Monday - Friday

If you are a motivated individual who is passionate about providing exceptional customer service, we want to hear from you! Join our team as a Customer Service Representative and contribute to our mission of delivering outstanding support to our valued customers.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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