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Customer Service Representative Order Processing Jobs in Detroit, MI

Versatrans

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Customer Service Representative

Plymouth, MI · On-site

$18 - $21/hr

Customer Service Representative are responsible for converting leads into clients, supporting ... Support clients throughout the online ordering process * Review client artwork to ensure it meets ...

Records Deposition Service

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Order Processing Specialist

Southfield, MI · On-site

$15/hr

We are looking for a detail-oriented and efficient Order Processing Specialist to handle document ... customer service. Our workplace is quiet, structured, and designed to support focused, independent ...

pca

Customer Service Representative

Plymouth, MI

$15.25 - $20.75/hr

The Customer Service Representative is responsible for providing superior service to customers ... Receive, process, and track assigned orders through to scheduling. Consult with various internal ...

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All JobsCustomer Service Representative Order Processing JobsCustomer Service Representative Order Processing Jobs in Detroit, MI

Customer Service Representative Order Processing information

See Detroit, MI salary details

$9

$18

$26

How much do customer service representative order processing jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for customer service representative order processing in Detroit, MI is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Order Processing vs Customer Service Representative?

AspectCustomer Service Representative Order ProcessingCustomer Service Representative
Primary RoleHandling order entries, processing transactions, and managing order statusAssisting customers with inquiries, complaints, and general support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentCall centers, retail, e-commerce supportCall centers, retail stores, corporate offices

Customer Service Representative Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer inquiries and support. Both roles require strong communication skills, but order processing emphasizes technical proficiency with order systems, whereas general customer service emphasizes problem-solving and interpersonal skills.

What are the main challenges Customer Service Representatives face when handling order processing, and how can they overcome them?

Customer Service Representatives in order processing often encounter challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and ensuring timely communication with both customers and internal teams. To overcome these challenges, it’s important to stay organized, use order management systems efficiently, and maintain clear, proactive communication. Building strong relationships with colleagues in logistics, inventory, and sales can also help resolve issues more quickly and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Order Processing, and why are they important?

To thrive as a Customer Service Representative Order Processing, you need strong communication skills, attention to detail, and experience with order management, often supported by a high school diploma or equivalent. Familiarity with CRM software, ERP systems, and proficiency in Microsoft Office tools are typically required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in managing customer inquiries and resolving issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and effective collaboration with internal teams.

What does a Customer Service Representative Order Processing do?

A Customer Service Representative Order Processing is responsible for managing customer orders from receipt to delivery. They interact with customers to confirm order details, process transactions, update order statuses, and resolve any issues related to order fulfillment. Their role often requires coordination with other departments such as shipping, inventory, and sales to ensure timely and accurate delivery. Additionally, they provide product information, handle returns or exchanges, and maintain accurate records of all customer interactions. Strong communication and organizational skills are essential for success in this role.
What are popular job titles related to Customer Service Representative Order Processing jobs in Detroit, MI? For Customer Service Representative Order Processing jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Order Processing jobs in Detroit, MI look for? The top searched job categories for Customer Service Representative Order Processing jobs in Detroit, MI are:
Customer Service Representative Order Processing jobs near you

Customer Service Representative

Versatrans

Plymouth, MI • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

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Job description

Job Overview

Versatrans is a printing company specializing in custom heat transfers. We are seeking a Customer Service Representative whose primary goal will be to acquire new clients while maintaining strong relationships with existing ones. Customer Service Representative are responsible for converting leads into clients, supporting successful order placements, and resolving client issues efficiently.

Job Description:

The role of Customer Service Representative requires a hardworking, organized individual with exceptional multitasking abilities and a positive attitude. A Customer Service Representative must thrive under pressure and adapt to a dynamic work environment. Attention to detail and a commitment to quality are paramount to meeting expected standards.

This role demands exceptional communication skills with clients and internal teams to ensure seamless order processing and customer satisfaction.

Responsibilities and Duties

  • Support clients throughout the online ordering process
  • Review client artwork to ensure it meets suggested guidelines
  • Use Zendesk to manage incoming communication with customers
  • Coordinate communication between customers and internal departments
  • Assist clients with any issues that arise
  • Process sample pack requests
  • Maintain strong product knowledge and demonstrate a willingness to learn production processes and procedures to provide informed support
  • Reach out to potential leads to showcase our offerings and convert them into long-term customers
  • Perform any additional duties as assigned

Required Skills

  • Attendance, punctuality, and time management
  • Verbal and written communication skills
  • Organization and attention to detail
  • Proficiency in computers
  • Problem-solving
  • Ability to thrive in a fast-paced environment
  • Willingness to learn and adapt
  • Reliable transportation

Preferred Additional Skills

  • Zendesk
  • Google Workspace
  • Adobe Illustrator / Corel Draw – Basic proficiency

Education and Experience

  • High school diploma or equivalent.
  • At least two years related experience.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds