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Customer Service Representative Order Processing Jobs in Detroit, MI

MAG-TECH INC

Customer Service Rep

Farmington Hills, MI · On-site

$20/hr

Customer Service Representative Provides effective customer service for internal and external ... Process customer orders, changes or returns according to established department policies and ...

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

The Customer Service Representative will serve as a customer-facing representative with advanced ... Identify process improvements within customer workflows * Enter and maintain customer orders ...

New

Dal-Tile

Customer Service Representative - (FT)

Farmington, MI · On-site

$15.75 - $21.50/hr

As the Customer Service Representative, we need someone ready to provide a variety of support, such ... Responsible for keying in orders, processing faxes and preparation of reports. * Interfaces with ...

Continuum

Customer Service Representative

Detroit, MI · On-site

$14.75 - $20/hr

Customer Service Representative Job Summary: We are seeking a detail-oriented and organized ... Create and process new work orders accurately * Review and complete billing documentation ...

PCA

Customer Service Representative

Plymouth, MI · On-site

$48K - $55K/yr

Customer Service Representative The Customer Service Representative is responsible for providing ... Receive, process, and track assigned orders through to scheduling. Consult with various internal ...

pca

Customer Service Representative

Plymouth, MI · On-site

$15.25 - $20.75/hr

The Customer Service Representative is responsible for providing superior service to customers ... Receive, process, and track assigned orders through to scheduling. Consult with various internal ...

Refloor

Customer Service Representative (CSR)

Troy, MI · On-site

$30/hr

Customer Service Representative (CSR) You don't know me... but I know you. You're not the type to ... Track activity and follow a structured process This is for you if you: * Are coachable and ...

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All JobsCustomer Service Representative Order Processing JobsCustomer Service Representative Order Processing Jobs in Detroit, MI

Customer Service Representative Order Processing information

See Detroit, MI salary details

$9

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$26

How much do customer service representative order processing jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service representative order processing in Detroit, MI is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Order Processing vs Customer Service Representative?

AspectCustomer Service Representative Order ProcessingCustomer Service Representative
Primary RoleHandling order entries, processing transactions, and managing order statusAssisting customers with inquiries, complaints, and general support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentCall centers, retail, e-commerce supportCall centers, retail stores, corporate offices

Customer Service Representative Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer inquiries and support. Both roles require strong communication skills, but order processing emphasizes technical proficiency with order systems, whereas general customer service emphasizes problem-solving and interpersonal skills.

What are the main challenges customer service representatives face when handling order processing, and how can they overcome them?

Customer Service Representatives in order processing often encounter challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and ensuring timely communication with both customers and internal teams. To overcome these challenges, it’s important to stay organized, use order management systems efficiently, and maintain clear, proactive communication. Building strong relationships with colleagues in logistics, inventory, and sales can also help resolve issues more quickly and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service representative order processing, and why are they important?

To thrive as a Customer Service Representative Order Processing, you need strong communication skills, attention to detail, and experience with order management, often supported by a high school diploma or equivalent. Familiarity with CRM software, ERP systems, and proficiency in Microsoft Office tools are typically required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in managing customer inquiries and resolving issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and effective collaboration with internal teams.

What does a customer service representative order processing do?

A Customer Service Representative Order Processing is responsible for managing customer orders from receipt to delivery. They interact with customers to confirm order details, process transactions, update order statuses, and resolve any issues related to order fulfillment. Their role often requires coordination with other departments such as shipping, inventory, and sales to ensure timely and accurate delivery. Additionally, they provide product information, handle returns or exchanges, and maintain accurate records of all customer interactions. Strong communication and organizational skills are essential for success in this role.
What are popular job titles related to Customer Service Representative Order Processing jobs in Detroit, MI? For Customer Service Representative Order Processing jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Order Processing jobs in Detroit, MI look for? The top searched job categories for Customer Service Representative Order Processing jobs in Detroit, MI are:
Customer Service Representative Order Processing jobs near you

Customer Service Rep

MAG-TECH INC

Farmington Hills, MI • On-site

$20/hr

Other

Re-posted 10 days ago

Job description

MagTech is currently hiring a Customer Service Representative near Farmington, MI. Please apply below if you are interested and meet the qualifications below!
Customer Service Representative
Provides effective customer service for internal and external customers by using knowledge of the company ERP system as well as communicating effectively with team members within the Customer Service department.
Pay: $20/hour
Hours: 730am-430pm- Overtime as needed, average of 45 hours a week.
Responsibilities:

  • Process customer orders, changes or returns according to established department policies and procedures.
  • Performs and follows procedures for contract review.
  • Prepares quotations and applies appropriate pricing
  • Provides timely and accurate information to customer requests for pricing, stock, order status and general information.
  • Enter part numbers, pricing and description for item master entry into ERP system.
  • Performs proactive follow-up work for customers by coordinating and expediting material to meet or exceed customer requirements.
  • Fulfills customers' rush order needs with the essential understanding of accounts receivable, shipping, or other principals' requirements and/or cut-off times.
  • Understands pricing matrix for those assigned customer accounts.
  • Identifies material that can be returned for credit and independently conducts necessary research.
  • Problem solved in conjunction with outside sales to meet customer demands
  • Works with Accounting to resolve disputed issues with sales orders.
  • Completes assigned departmental projects.
Requirements:
  • 1-2 years in customer service or inside sales role
  • Experience with ERP strongly preferred - Epicor, SAP, Oracle are examples
  • Experience with preparing customer orders and/or handling return requests using phone and e-mail communication
  • Microsoft Office Suite experience

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