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Customer Service Representative Order Processing Jobs in Texas

Iscar Metals, Inc.

Be Seen First

Entry-Level Customer Service Representative - Order Entry

Arlington, TX · On-site

$14.50 - $19.50/hr

ISCAR USA , a dynamic and innovative cutting tool company, has an opening for a Customer Service Representative to join our Order Entry team at our corporate office in Arlington, TX . Customer ...

Amphenol

Customer Service Representative

Houston, TX · On-site

$13.75 - $18.75/hr

The Customer Service Representative (CSR) is responsible for providing timely, accurate, and ... Proficiency with ERP systems and order processing software * Strong working knowledge of Microsoft ...

TransPak

Customer Service Representative

Manor, TX · On-site

$17.25 - $23.50/hr

Processes customer orders/changes/returns according to established department policies and ... One year experience as a Customer Service Representative. * Previous program Management experience ...

Loloi Rugs

Order Processing Associate

Dallas, TX · On-site

$16.25 - $20.75/hr

Loloi Rugs is seeking a highly motivated and enthusiastic Order Processing Customer Service Representatives based full-time in Dallas, TX. The ideal candidate should have excellent customer service ...

Addison Group

Customer Service Rep

Sugar Land, TX · On-site

$25 - $30/hr

The Customer Service Representative supports customers by handling inquiries, processing orders, coordinating transportation billing, and managing logistics for offshore, ISO, and IBC container ...

Addison Group

Customer Service Rep

Sugar Land, TX · On-site

$25 - $30/hr

Position: Customer Service Rep Location: Katy, TX Employment: Contract to Hire Industry ... The role ensures accurate order processing, on-hire/off-hire documentation, monthly fleet reporting ...

Living Earth

Customer Service Representative

Conroe, TX · On-site

$15 - $16/hr

The Customer Service Representative (CSR) provides front-line service to Living Earth customers by processing orders, answering questions, handling payments, and supporting dispatch and scale ...

Riviana Foods

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

About the Role Under the supervision of the Order Service Supervisor, the Customer Service Representative processes, releases, prepares documentation packages, and invoices orders for Riviana ...

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Customer Service Representative Order Processing information

What does a customer service representative order processing do?

A Customer Service Representative Order Processing is responsible for managing customer orders from receipt to delivery. They interact with customers to confirm order details, process transactions, update order statuses, and resolve any issues related to order fulfillment. Their role often requires coordination with other departments such as shipping, inventory, and sales to ensure timely and accurate delivery. Additionally, they provide product information, handle returns or exchanges, and maintain accurate records of all customer interactions. Strong communication and organizational skills are essential for success in this role.

What are the main challenges customer service representatives face when handling order processing, and how can they overcome them?

Customer Service Representatives in order processing often encounter challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and ensuring timely communication with both customers and internal teams. To overcome these challenges, it’s important to stay organized, use order management systems efficiently, and maintain clear, proactive communication. Building strong relationships with colleagues in logistics, inventory, and sales can also help resolve issues more quickly and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service representative order processing, and why are they important?

To thrive as a Customer Service Representative Order Processing, you need strong communication skills, attention to detail, and experience with order management, often supported by a high school diploma or equivalent. Familiarity with CRM software, ERP systems, and proficiency in Microsoft Office tools are typically required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in managing customer inquiries and resolving issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and effective collaboration with internal teams.

What is the difference between Customer Service Representative Order Processing vs Customer Service Representative?

AspectCustomer Service Representative Order ProcessingCustomer Service Representative
Primary RoleHandling order entries, processing transactions, and managing order statusAssisting customers with inquiries, complaints, and general support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentCall centers, retail, e-commerce supportCall centers, retail stores, corporate offices

Customer Service Representative Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer inquiries and support. Both roles require strong communication skills, but order processing emphasizes technical proficiency with order systems, whereas general customer service emphasizes problem-solving and interpersonal skills.

What are popular job titles related to Customer Service Representative Order Processing jobs in Texas?

For Customer Service Representative Order Processing jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Order Processing jobs in Texas look for?

The top searched job categories for Customer Service Representative Order Processing jobs in Texas are:

Customer Service Representative Order Processing jobs near you
Infographic showing various Customer Service Representative Order Processing job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

CSR-Order Entry Administrator

The Gund Company - Mexico

Greenwood, TX • On-site

Full-time

Re-posted 22 days ago

Job description

Description

Overview

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do!


The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business


Job Summary

Execute the Order Fulfillment process to insure the complete satisfaction of the customer's requirements.

First of three levels of customer service work. Typical questions are focused on order status, product information, account status, pricing, product or service. Receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Follows established procedures and has readily available supervision.

Summary of Essential Job Functions:

  • Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
  • Navigate through ERP-CRM software and database systems to enter, expedite and fulfill customer orders
  • Reactively and responsively communicate with customers to serve their needs for quote requests, assisting AM's and/or CSR Reps with quote prep, order processing, order expediting, providing tracking info, and related requirements.
  • Prior to order entry, check the last quote date and/or historical gross profit to confirm acceptable gross margin. Check with Value Stream Manager, Facility Manager, and Market Manager as necessary when in doubt.
  • Manage customer inventory requirement through use of Purchase Requisition Process
  • Accurately respond to customer inquiries related to order fulfillment in an expeditious and complete manner.  
  • Communicate with production regarding any potential late shipments and proactively communicate with customers as necessary.
  • Assist with RMA's, NCM's and DDB Red Cards regarding customer complaints.

Requirements

Qualifications & Competencies:

  • Requires  BS in Industrial Engineering, Adminstration, International Business related field or equivalent work experience.
  • Communication, math and problem solving skills and no previous experience, or equivalent. 
  • Ability to communicate effectively and professionally with customers to understand and respond to their needs in a responsive fashion.
  • Follow company procedures for using our software system to efficiently manage the order fulfillment process.
  • Basic to intermediate math aptitudes and a detail oriented information processing capability.
  • Proficiency with Windows based software including Microsoft Office Applications.
  • Knowledge with reading and interpreting technical drawings preferred.



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