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Amazon Chat Support Jobs (NOW HIRING)

Leidos

Senior AWS Amazon Connect Engineer

Washington, DC · Remote

$107K - $195K/yr

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support. * Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch ...

Leidos

Senior AWS Amazon Connect Engineer

Gaithersburg, MD · Remote

$107K - $195K/yr

Implement Amazon Connect Chat and web chat widget integration for omnichannel customer support. * Integrate Amazon Connect with Amazon Lex V2, AWS Lambda, Amazon Polly, Amazon Bedrock, CloudWatch ...

Perficient

FDE with Amazon Connect

Saint Louis, MO · On-site

$73K - $170K/yr

We are seeking a Forward Deployed Engineer with Amazon Connect skills. This resource designs ... chat interactions * Build serverless backend services (Lambda, API Gateway, DynamoDB) supporting ...

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How much do amazon chat support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for amazon chat support in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What is an Amazon Chat Support?

An Amazon Chat Support job involves assisting customers through live chat, helping them with orders, refunds, tracking shipments, and resolving account-related issues. Chat support agents provide quick and accurate responses while ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of Amazon's policies and services. It is a non-voice support role, making it ideal for those who prefer text-based customer service.

What does an Amazon Chat Support do?

A typical day as an Amazon Chat Support agent involves handling multiple customer inquiries simultaneously through a live chat interface, resolving issues related to orders, payments, product information, or account concerns. You'll communicate with customers in real-time, use standard operating procedures and internal resources to find solutions, and escalate complex issues to specialized teams when necessary. Regular performance reviews and coaching sessions help you continually improve your service skills. You’ll work both independently and as part of a team, often collaborating virtually with supervisors and colleagues to ensure customers receive prompt and effective support.

What are the key skills and qualifications needed to thrive in Amazon Chat Support?

To thrive as an Amazon Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and internal Amazon support tools is typically required, and basic typing proficiency is a must. Patience, multitasking, and a customer-centric attitude are critical soft skills that set top performers apart. These capabilities ensure efficient resolution of customer inquiries, high satisfaction ratings, and smooth handling of multiple simultaneous conversations in a fast-paced environment.

Can you actually work for Amazon Chat Support from home?

Yes, Amazon Chat Support positions are often remote, allowing employees to work from home. These roles typically require a reliable internet connection, a quiet work environment, and sometimes specific technical skills or certifications. Remote chat support jobs are common and usually involve flexible schedules within set shift hours.

Does Amazon offer chat support?

Amazon offers chat support as a customer service option, and Amazon Chat Support roles involve assisting customers through live chat platforms. These positions typically require good communication skills and familiarity with customer service tools. Chat support is a common method used by Amazon to handle customer inquiries efficiently.

How to get a job as Amazon chat support?

To get a job as Amazon chat support, candidates typically need to apply through Amazon's careers website, complete an online application, and pass assessments or interviews that evaluate communication skills and technical knowledge. Prior experience in customer service and familiarity with chat platforms can improve chances of hiring.
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Amazon Chat Support jobs near you
Infographic showing various Amazon Chat Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,363 per year, or $24.7 per hour.

Sales Assistant, E-Commerce

TP-Link Systems Inc.

Irvine, CA • On-site

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
We are seeking a highly organized and proactive Sales Assistant to support our fast-growing e-commerce business across both Amazon and Shopify platforms. This role bridges sales operations, customer service, and order fulfillment. The ideal candidate has strong attention to detail, excellent communication skills, and the ability to juggle multiple tasks in a dynamic environment.
You will work closely with the Amazon manager and Shopify Store Manager, warehouse/logistics teams, and customer support to ensure smooth day-to-day operations and exceptional customer experience.
E-Commerce Operations
  • Support daily e-commerce sales operations across Amazon.
  • Manage channel pricing to maintain accurate and competitive product pricing.
  • Update and maintain PSI price lists to ensure accurate internal pricing information.
  • Support sales activities, including promotions, coupons, and promotional calendar management.
  • Create and monitor promotional codes and coupons to support sales initiatives.
  • Maintain and update Amazon product listings, including titles, bullet points, A+ Content, gallery images, and other product content, to ensure accurate and up-to-date information.
  • Monitor product listings and identify issues that may impact sales or customer experience.
  • Initiate new SKU setup and monitor progress through completion.
  • Communicate with Amazon Chat Support and create support cases to resolve product listing issues.
  • Assist with responding to Amazon Andon emails and coordinate follow-up actions as needed.
  • Coordinate with internal teams to resolve product, listing, pricing, and inventory issues.

Inventory & Reporting Support
  • Upload inventory reports to the CRM to maintain accurate inventory data.
  • Consolidate inventory data and prepare reports for internal tracking and review.

Sales Support
  • Assist the sales team with day-to-day e-commerce operations.
  • Collaborate with internal teams to support daily e-commerce and sales operations.
  • Provide general sales and e-commerce support as needed.

Requirements
Qualifications & Skills
  • 1-3 years of experience in sales support, customer service, or e-commerce operations.
  • Familiarity with Amazon Seller Central or Shopify platforms is a strong plus.
  • Proficient in Microsoft Excel.
  • Strong organizational and multitasking skills; detail-oriented and efficient.
  • Excellent communication skills with a customer-first attitude.
  • Able to work independently and manage priorities in a fast-paced environment.

Education
  • Bachelor's degree required.

Benefits
Salary: $65K - $80K annually
Benefits:
  • Fully paid medical, dental, and vision insurance (partial coverage for dependents)
  • Contributions to 401k funds (Quarterly Employer Contributions
  • 15 days accrued vacation/ 48 hours sick
  • 11 paid holidays
  • Health and wellness benefits, including free gym memberships
  • Quarterly team-building events
  • Free lunch Friday

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

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