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Amazon Chat Support Jobs (NOW HIRING)

Amazon

Support Engineer IV - AMZ9803600

Arlington, VA · On-site

$92K - $158K/yr

AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Arlington, Virginia Job ... Provide technical support, including fielding and handling customer issues via phone, chat, and ...

Amazon

Support Engineer IV - AMZ10016748

Seattle, WA · On-site

$90K - $158K/yr

AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Seattle, Washington Job ... Provide technical support, including fielding and handling customer issues via phone, chat, and ...

Amazon

Sr Manager, Amazon Quick Product Marketing

Seattle, WA · On-site

$137K - $180K/yr

Drive field enablement strategies to support product launches, campaigns, and customer success ... a chat model. You'll be marketing a fundamentally new way of working. The dual PLG + sales-led ...

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How much do amazon chat support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for amazon chat support in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What does a typical day look like for someone working in Amazon Chat Support?

A typical day as an Amazon Chat Support agent involves handling multiple customer inquiries simultaneously through a live chat interface, resolving issues related to orders, payments, product information, or account concerns. You'll communicate with customers in real-time, use standard operating procedures and internal resources to find solutions, and escalate complex issues to specialized teams when necessary. Regular performance reviews and coaching sessions help you continually improve your service skills. You’ll work both independently and as part of a team, often collaborating virtually with supervisors and colleagues to ensure customers receive prompt and effective support.

What are the key skills and qualifications needed to thrive in the Amazon Chat Support position, and why are they important?

To thrive as an Amazon Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and internal Amazon support tools is typically required, and basic typing proficiency is a must. Patience, multitasking, and a customer-centric attitude are critical soft skills that set top performers apart. These capabilities ensure efficient resolution of customer inquiries, high satisfaction ratings, and smooth handling of multiple simultaneous conversations in a fast-paced environment.

What is an Amazon Chat Support job?

An Amazon Chat Support job involves assisting customers through live chat, helping them with orders, refunds, tracking shipments, and resolving account-related issues. Chat support agents provide quick and accurate responses while ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of Amazon's policies and services. It is a non-voice support role, making it ideal for those who prefer text-based customer service.

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Amazon Chat Support jobs near you
Sr. Manager, Advertiser Support, Support Products & Services

Sr. Manager, Advertiser Support, Support Products & Services

Amazon

New York, NY • On-site

Full-time

Posted 19 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,823 frontline employees who took The Breakroom Quiz

7th of 39 rated national retailers

Job description

Amazon's Advertiser Support provides on-demand support for 2MM global self-service advertisers, including large brands and prominent agencies. Our team is the most accessible way advertisers can get help resolving issues and consult on improving delivery and performance.
We are looking for an innovative, inspiring leader to transform our contact center operations into a world-class scaled services organization. As an experienced ad industry services leader, you will manage a global team that contributes directly to Amazon's bottom line

Through improved hiring, training and tools, you will expand and uplevel the quality of services we provide.
Key job responsibilities
-Lead, inspire and coach a world-wide team of over 300 employees; our specialists serve advertisers in nineteen different countries and nine languages through email, phone and chat.
-Hire and grow deep expertise in advertising across all team members.
-Define and manage to both operational and business KPIs.
-Create and manage programs that create scale and address complex advertiser needs.
-Lead the creation of increasingly accurate capacity planning models to ensure staffing and scheduling to hit high-bar service levels across multiple channels, sites and languages.
-Create and lead flexible staffing strategies to meet evolving business requirements.
A day in the life
On a typical day, you may be presenting a strategic proposal document to senior leaders and stakeholders. Or you may be reviewing a program roadmap from one of your team. You may be leading a weekly metrics review with your team, or advocating with the software development team for tool improvements

You might be traveling internationally, or coaching your directs via Zoom. You might be negotiating with key partners to improve a bad experience for advertisers.
About the team
The SP&S team's long-held mission has been to provide the right support at the right time to ensure self-service advertisers can effectively grow their business through Amazon Advertising. We offer a variety of thoughtfully linked support interactions: in-workflow Help content, an AI-driven chat experience, and 1:1 associate support

Each interaction type offers distinct benefits, but all aim to address an advertiser's need in that moment, inspire action, and see around corners to offer additional ways we can help them grow their business.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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