$54 - $71.25/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end ...
Quick apply
$54 - $71.25/hr
Today, we support digital transformation for some of the world's largest enterprises. By partnering ... Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end ...
Escalations Specialist - Portuguese, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
Escalations Specialist - Portuguese, Worldwide Operations Security (WWOS)
Goodyear, AZ · On-site
$50K - $67K/yr
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
... chat) on wireless networks enabled by eero devices. You should be comfortable working in a ... Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) ...
... chat) on wireless networks enabled by eero devices. You should be comfortable working in a ... Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) ...
Solutions Architect II, AI & Customer Service Technology, Ring & Blink Customer Service Technology
Hawthorne, CA · On-site
... Amazon Bedrock, building AI agent orchestration across voice and chat channels, and driving the ... or experience in technical support Amazon is an equal opportunity employer and does not ...
Solutions Architect II, AI & Customer Service Technology, Ring & Blink Customer Service Technology
Hawthorne, CA · On-site
... Amazon Bedrock, building AI agent orchestration across voice and chat channels, and driving the ... or experience in technical support Amazon is an equal opportunity employer and does not ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
Sr. Manager, Product Management-Tech, Amazon Customer Service
Seattle, WA · On-site
$144K - $190K/yr
... chat, email, phone, and messaging channels. We are investing in rebuilding this platform for the AI ... initiative that supports a senior leadership commitment, requiring tight cross-functional ...
Sr. Manager, Product Management-Tech, Amazon Customer Service
Seattle, WA · On-site
$144K - $190K/yr
... chat, email, phone, and messaging channels. We are investing in rebuilding this platform for the AI ... initiative that supports a senior leadership commitment, requiring tight cross-functional ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
... voice/chat automation. • Integrate Amazon Connect with Salesforce, ServiceNow, and other ... Operations & Support • Oversee production stability, incident response, and performance tuning ...
Quick apply
... voice/chat automation. • Integrate Amazon Connect with Salesforce, ServiceNow, and other ... Operations & Support • Oversee production stability, incident response, and performance tuning ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple ... and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are ...
Amazon Chat Support information
See salary details
$11.06 - $15.25
2% of jobs
$18.11 is the 25th percentile. Wages below this are outliers.
$15.25 - $19.45
34% of jobs
The median wage is $21.34 / hr.
$19.45 - $23.65
32% of jobs
$25.55 is the 75th percentile. Wages above this are outliers.
$23.65 - $27.84
17% of jobs
$27.84 - $32.04
5% of jobs
$32.04 - $36.23
6% of jobs
$36.23 - $40.43
2% of jobs
$40.43 - $44.62
2% of jobs
$44.62 - $48.82
0% of jobs
$48.82 - $53.02
0% of jobs
$53.02 - $57.21
0% of jobs
$11
$24
$57
How much do amazon chat support jobs pay per hour?
As of Jul 3, 2026, the average hourly pay for amazon chat support in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.
What does a typical day look like for someone working in Amazon Chat Support?
A typical day as an Amazon Chat Support agent involves handling multiple customer inquiries simultaneously through a live chat interface, resolving issues related to orders, payments, product information, or account concerns. You'll communicate with customers in real-time, use standard operating procedures and internal resources to find solutions, and escalate complex issues to specialized teams when necessary. Regular performance reviews and coaching sessions help you continually improve your service skills. You’ll work both independently and as part of a team, often collaborating virtually with supervisors and colleagues to ensure customers receive prompt and effective support.
Can you actually work for Amazon from home?
Amazon Chat Support roles are often available as remote positions, allowing employees to work from home. These jobs typically require a reliable internet connection, a quiet workspace, and specific technical skills. Candidates should review the job listing for specific remote work eligibility and equipment requirements.
How to become a live chat agent?
To become a live chat agent, typically you need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Employers may also require prior experience in customer support and the ability to handle multiple chats simultaneously. Training is often provided by the employer after hiring.
What are the key skills and qualifications needed to thrive in the Amazon Chat Support position, and why are they important?
To thrive as an Amazon Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and previous customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms and internal Amazon support tools is typically required, and basic typing proficiency is a must. Patience, multitasking, and a customer-centric attitude are critical soft skills that set top performers apart. These capabilities ensure efficient resolution of customer inquiries, high satisfaction ratings, and smooth handling of multiple simultaneous conversations in a fast-paced environment.
What is an Amazon Chat Support job?
An Amazon Chat Support job involves assisting customers through live chat, helping them with orders, refunds, tracking shipments, and resolving account-related issues. Chat support agents provide quick and accurate responses while ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of Amazon's policies and services. It is a non-voice support role, making it ideal for those who prefer text-based customer service.
How much do Amazon chat agents make?
Amazon chat support agents typically earn an hourly wage ranging from $12 to $20, depending on experience and location. Some roles may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in customer service tools and protocols.
How do I get into Amazon chat support?
To become an Amazon chat support associate, you need to apply through Amazon's careers website, where they list customer service roles. The process typically involves submitting an online application, completing assessments, and passing a virtual interview; strong communication skills and familiarity with customer service tools are important. Candidates often need a high school diploma or equivalent and must pass background checks before onboarding.
More about Amazon Chat Support jobs
What cities are hiring for Amazon Chat Support jobs? Cities with the most Amazon Chat Support job openings:
What states have the most Amazon Chat Support jobs? States with the most job openings for Amazon Chat Support jobs include:
What job categories do people searching Amazon Chat Support jobs look for? The top searched job categories for Amazon Chat Support jobs are:
Job description
Company Description
Additional Information
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are looking for an experienced AWS Architect to design, develop, and optimize scalable and secure digital contact center solutions using Amazon Connect and modern GenAI technologies. The ideal candidate will lead architecture initiatives, integrate enterprise systems, and deliver intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.
Responsibilities
- Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers
- Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks
- Design event-driven, scalable cloud architectures following AWS Well-Architected principles
- Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs
- Integrate conversational intelligence into customer and agent workflows with AI/ML teams
- Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls
- Ensure compliance with enterprise security and governance standards
- Integrate Amazon Connect with third-party CRMs and enterprise systems
- Design streaming APIs, event-handling logic, and reporting APIs
- Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions
- Align architectural strategy with business and customer experience goals
- 8+ years of experience in AWS architecture and cloud solution development
- Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch
- Proven experience with GenAI technologies (AWS-native & open-source models)
- Strong understanding of IAM, cloud infrastructure, monitoring, and security practices
- Experience building custom chat widgets and agent workspace solutions
- Hands-on experience with CRM integrations and real-time event streaming
- Strong communication, leadership, and problem-solving skills
Nice to Have
- WS Certified Solutions Architect – Professional
- Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare)
- Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands
- Experience applying LLMs, foundation models, or SLMs in customer service use cases
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.