Amazon Chat Support Jobs (NOW HIRING)

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for an experienced AWS Architect to design, develop, and optimize scalable and secure digital contact center solutions using Amazon Connect and modern GenAI technologies. The ideal candidate will lead architecture initiatives, integrate enterprise systems, and deliver intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.

Responsibilities

• Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers
• Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks
• Design event-driven, scalable cloud architectures following AWS Well-Architected principles
• Implement GenAI solutions using Amazon Bedrock, SageMaker, and third-party/open-source LLMs
• Integrate conversational intelligence into customer and agent workflows with AI/ML teams
• Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls
• Ensure compliance with enterprise security and governance standards
• Integrate Amazon Connect with third-party CRMs and enterprise systems
• Design streaming APIs, event-handling logic, and reporting APIs
• Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions
• Align architectural strategy with business and customer experience goals

• 8+ years of experience in AWS architecture and cloud solution development
• Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3 & CloudWatch
• Proven experience with GenAI technologies (AWS-native & open-source models)
• Strong understanding of IAM, cloud infrastructure, monitoring, and security practices
• Experience building custom chat widgets and agent workspace solutions
• Hands-on experience with CRM integrations and real-time event streaming
• Strong communication, leadership, and problem-solving skills

Nice to Have

• WS Certified Solutions Architect – Professional
• Experience with regulated industries (HIPAA, GDPR, Finance, Healthcare)
• Familiarity with AI/ML services such as SageMaker, Kendra, Q in Connect, Agent Core, Strands
• Experience applying LLMs, foundation models, or SLMs in customer service use cases

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.