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Customer Service Representative Order Processing Jobs

Conair LLC

Customer Service Representative

Hightstown, NJ

$16 - $21.75/hr

Customer Service Representative (CSR) Mission Deliver service excellence to both internal and ... Process and manage customer purchase orders in SAP * Ensure customer and material master data ...

LHH US

Customer Order Processing Specialist

Matthews, NC · On-site

$24 - $25/hr

Provide world-class customer service to customers, distributors, and internal teams * Receive and process unit and parts orders based on quoted information * Accurately enter and validate orders ...

LHH US

Customer Order Processing Specialist

Matthews, NC · On-site

$24 - $25/hr

Provide world-class customer service to customers, distributors, and internal teams * Receive and process unit and parts orders based on quoted information * Accurately enter and validate orders ...

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How much do customer service representative order processing jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for customer service representative order processing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Order Processing, and why are they important?

To thrive as a Customer Service Representative Order Processing, you need strong communication skills, attention to detail, and experience with order management, often supported by a high school diploma or equivalent. Familiarity with CRM software, ERP systems, and proficiency in Microsoft Office tools are typically required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in managing customer inquiries and resolving issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and effective collaboration with internal teams.

What are the main challenges Customer Service Representatives face when handling order processing, and how can they overcome them?

Customer Service Representatives in order processing often encounter challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and ensuring timely communication with both customers and internal teams. To overcome these challenges, it’s important to stay organized, use order management systems efficiently, and maintain clear, proactive communication. Building strong relationships with colleagues in logistics, inventory, and sales can also help resolve issues more quickly and improve overall customer satisfaction.

What does a Customer Service Representative Order Processing do?

A Customer Service Representative Order Processing is responsible for managing customer orders from receipt to delivery. They interact with customers to confirm order details, process transactions, update order statuses, and resolve any issues related to order fulfillment. Their role often requires coordination with other departments such as shipping, inventory, and sales to ensure timely and accurate delivery. Additionally, they provide product information, handle returns or exchanges, and maintain accurate records of all customer interactions. Strong communication and organizational skills are essential for success in this role.

What is the difference between Customer Service Representative Order Processing vs Customer Service Representative?

AspectCustomer Service Representative Order ProcessingCustomer Service Representative
Primary RoleHandling order entries, processing transactions, and managing order statusAssisting customers with inquiries, complaints, and general support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentCall centers, retail, e-commerce supportCall centers, retail stores, corporate offices

Customer Service Representative Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer inquiries and support. Both roles require strong communication skills, but order processing emphasizes technical proficiency with order systems, whereas general customer service emphasizes problem-solving and interpersonal skills.

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Customer Service Representative Order Processing jobs near you
Customer Service Representative

Customer Service Representative

Conair LLC

Hightstown, NJ

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Customer Service Representative (CSR) 
 
Mission 
Deliver service excellence to both internal and external customers by driving continuous process improvement and collaborating with IT to enhance systems and tools. The CSR role is essential to company success, supporting key functions from customer master data management in SAP to order processing, issue resolution, and returns. 
 
Position Summary 
Customer Service Representatives are responsible for processing customer purchase orders for assigned primary and backup accounts, submitted via email and EDI. The role requires ensuring data accuracy, coordinating across departments, and proactively resolving order and delivery issues. 
 
Key Responsibilities 
  • Process and manage customer purchase orders in SAP 
  • Ensure customer and material master data accuracy 
  • Partner with Sales & Marketing to resolve PO issues and optimize allocations 
  • Coordinate with Shipping and Transportation on: 
  • Delivery scheduling and appointments 
  • Order extensions, OTIF 
  • Delivery discrepancies 
  • Troubleshoot customer service and order-related issues 
  • Maintain strong cross-functional communication with other internal departments 
  • Take full ownership of assigned accounts and ensure high service standards 
 
Qualifications & Requirements 
  • Strong computer skills with accurate data entry capabilities 
  • Excellent verbal and written communication skills 
  • Highly detail-oriented, organized, and able to multitask effectively 
  • Ability to work both independently and collaboratively in a team environment 
  • Experience with SAP, Microsoft Office (priority to Excel), and EDI preferred 
  • Ability to manage high email volume efficiently 
  • Strong reliability, punctuality, and attendance record 
 
What Success Looks Like 
  • Accurate and timely order processing 
  • Strong customer satisfaction and issue resolution 
  • Effective collaboration across departments 
  • Proactive problem-solving and follow-through 
What We Offer: 
  • Comprehensive Medical/Dental/Vision plans 
  • Generous Paid Time Off Programs 
  • Life & Disability Insurance 
  • FSA/HSA/Dependent Care FSA 
  • Paid Parental Leave 
  • 401k and company match 
  • EAP & Employee Wellness Programs 
  • Volunteer Days Paid Time Off 
  • This is a remote position with occasional travel to East Windsor, NJ office. Candidate should be commutable distance to East Windsor, NJ. 
About Conair:  
   
Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories.  
  
Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci , TRAVELSMART by CONAIR, and Waring.  
  
Conair’s passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company’s goal is to ensure that every household in the world eventually owns one of our products.  
   
At Conair, we inspire our customers with innovative high-quality products and  
iconic brands that enhance their lives.  
   
Are you passionate about this opportunity but worried that you don’t have 100% of the experience we’re looking for?  We still want to hear from you! Apply online and let us know why you would make a great addition to Conair!