ZipRecruiter

Log In

1

Customer Service Representative Order Processing Jobs

AlysEdwards

Customer Service Representative

Tustin, CA · On-site

$18 - $22/hr

You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes. As a customer service representative, you will act as the liaison between AlysEdwards and ...

Smitty's

Customer Service Representative

Glen Mills, PA · On-site

$15.75 - $21.25/hr

Receive, process, and submit customer and route sales representative orders for shipment, including ... Suggest products and services to existing customers and new prospects via phone, explaining waffle ...

Essentra

Customer Service Representative

Flippin, AR · Hybrid

$17 - $23/hr

Typical Accountabilities: • Process orders, process blanket orders, and release schedules in ... for the CSR team in terms of calls taken and customer interactions per day. • Perform other ...

next page

Showing results 1-20

All JobsCustomer Service Representative Order Processing Jobs

Customer Service Representative Order Processing information

See salary details

$9

$18

$26

How much do customer service representative order processing jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer service representative order processing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Order Processing vs Customer Service Representative?

AspectCustomer Service Representative Order ProcessingCustomer Service Representative
Primary RoleHandling order entries, processing transactions, and managing order statusAssisting customers with inquiries, complaints, and general support
Skills & CertificationsBasic computer skills, familiarity with order management systemsCommunication skills, problem-solving, customer service training
Work EnvironmentCall centers, retail, e-commerce supportCall centers, retail stores, corporate offices

Customer Service Representative Order Processing focuses on managing and processing customer orders, while Customer Service Representatives handle a broader range of customer inquiries and support. Both roles require strong communication skills, but order processing emphasizes technical proficiency with order systems, whereas general customer service emphasizes problem-solving and interpersonal skills.

What are the main challenges Customer Service Representatives face when handling order processing, and how can they overcome them?

Customer Service Representatives in order processing often encounter challenges such as managing high volumes of orders, resolving discrepancies between customer requests and inventory availability, and ensuring timely communication with both customers and internal teams. To overcome these challenges, it’s important to stay organized, use order management systems efficiently, and maintain clear, proactive communication. Building strong relationships with colleagues in logistics, inventory, and sales can also help resolve issues more quickly and improve overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a Customer Service Representative Order Processing, and why are they important?

To thrive as a Customer Service Representative Order Processing, you need strong communication skills, attention to detail, and experience with order management, often supported by a high school diploma or equivalent. Familiarity with CRM software, ERP systems, and proficiency in Microsoft Office tools are typically required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in managing customer inquiries and resolving issues efficiently. These skills ensure accurate order fulfillment, high customer satisfaction, and effective collaboration with internal teams.

What does a Customer Service Representative Order Processing do?

A Customer Service Representative Order Processing is responsible for managing customer orders from receipt to delivery. They interact with customers to confirm order details, process transactions, update order statuses, and resolve any issues related to order fulfillment. Their role often requires coordination with other departments such as shipping, inventory, and sales to ensure timely and accurate delivery. Additionally, they provide product information, handle returns or exchanges, and maintain accurate records of all customer interactions. Strong communication and organizational skills are essential for success in this role.
More about Customer Service Representative Order Processing jobs
What cities are hiring for Customer Service Representative Order Processing jobs? Cities with the most Customer Service Representative Order Processing job openings:
What states have the most Customer Service Representative Order Processing jobs? States with the most job openings for Customer Service Representative Order Processing jobs include:
What job categories do people searching Customer Service Representative Order Processing jobs look for? The top searched job categories for Customer Service Representative Order Processing jobs are:
Customer Service Representative Order Processing jobs near you
Infographic showing various Customer Service Representative Order Processing job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Tyler Distribution Centers LLC

Baytown, TX • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

The Customer Service Representative (CSR) serves as the primary point of contact between our customers and the warehouse. This role is responsible for ensuring orders are processed accurately and efficiently, billing and invoicing are handled correctly, and customers receive clear, timely communication. The CSR works closely with operations, transportation, and other teams to deliver a smooth end-to-end customer experience.
Essential Functions
Customer Interaction & Communication
  • Respond promptly and professionally to customer inquiries by phone or email.
  • Provide proactive updates on order status, shipment activity, and issue resolution.
  • Act as the internal advocate for the customer, ensuring their needs are communicated and met.
Order Processing & Documentation
  • Accurately enter and process customer orders into the Warehouse Management System (WMS).
  • Generate and review all related paperwork for customer orders, ensuring compliance with customer requirements and special instructions.
  • Coordinate with Transportation and Operations to schedule and expedite shipments as needed.
  • Keep and verify records of all incoming and outgoing shipments, maintaining complete and accurate documentation.
Billing & Invoicing
  • Verify accuracy of computer-generated invoices and ensure proper billing of customer accounts.
  • Review supporting documentation to confirm charges align with services provided.
  • Partner with accounting and operations teams to resolve discrepancies quickly and professionally.
  • Maintain organized billing records for customer reference and internal audits.
Qualifications
  • Previous customer service experience in a logistics, distribution, or warehouse environment preferred.
  • Strong organizational skills with the ability to manage multiple priorities under time pressure.
  • Effective written and verbal communication skills.
  • Proficiency with Microsoft Office Suite, WMS/TMS systems, and customer portals a plus.
  • Detail-oriented with a focus on accuracy and timeliness.
The anticipated rate for this position is between $20.00 to $22.00 per hour. In addition to competitive pay, Port Jersey Logistics Network offers a robust benefits package including health, dental, and vision coverage, a 401(k) retirement plan, and paid time off.


Port Jersey Logistics Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.