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Ecommerce Customer Service Representative Jobs (NOW HIRING)

Rogue Fitness

eCommerce Merchant

Columbus, OH · On-site

The eCommerce Merchant is responsible for managing product presentation, merchandising strategy ... represented, effectively merchandised, and optimized to deliver a best-in-class customer experience.

Fotile America LLC

E-commerce Manager

Parsippany, NJ · On-site

Coordinate with Customer Service Team to manage customer review and feedback, and implement strategies to improve customer journey, user interface, and overall satisfaction across all e-commerce ...

FACE FOUNDRIÉ

Ecommerce Manager

Eden Prairie, MN · On-site

$55K - $65K/yr

... driven services, expert estheticians, and a growing line of skincare products. With locations ... customer retention, and conversion rate optimization. This is a highly analytical and ...

INCPG

Collaborate cross-functionally with marketing, sales, supply chain, and product development teams to develop and execute eCommerce initiatives that drive brand awareness, customer acquisition, and ...

INCPG

Collaborate cross-functionally with marketing, sales, supply chain, and product development teams to develop and execute eCommerce initiatives that drive brand awareness, customer acquisition, and ...

iPROMOTEu

Manager of E-Commerce

Appleton, WI

$55K - $62K/yr

... customer service and operational support. Responsibilities * Ecommerce Leadership, Project Management amp; Customer Success Serve as the primary point of contact for Affiliates, customers, and end ...

iPROMOTEu

Manager of E-Commerce

Wayland, MA

$55K - $62K/yr

... customer service and operational support. Responsibilities * Ecommerce Leadership, Project Management amp; Customer Success Serve as the primary point of contact for Affiliates, customers, and end ...

IRONMAN

eCommerce Director

Tampa, FL · On-site

Oversee merchandise customer service assisting with thoughtful and meaningful responses to our ... representation of its activities. We are an equal opportunity employer, and all qualified ...

BCBG Maxazria

Ecommerce Analyst

Vernon, CA

We constantly evolve our business to represent the lifestyle of today's dynamic women Create and ... Dedicated to providing the highest level of support & services to internal and external customers.

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All JobsEcommerce Customer Service Representative Jobs

Ecommerce Customer Service Representative information

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How much do ecommerce customer service representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for ecommerce customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Ecommerce Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Ecommerce Customer Service Representatives often work closely with teams such as fulfillment, logistics, and IT to address multifaceted customer issues. For example, if a customer reports a problem with an order not arriving, the representative may coordinate with the warehouse to check inventory and shipping status, or escalate technical issues to the IT team if a website error is involved. This cross-functional collaboration ensures that customer concerns are resolved efficiently and accurately, and representatives regularly communicate updates to both customers and internal teams to keep everyone informed.

What does an Ecommerce Customer Service Representative do?

An Ecommerce Customer Service Representative assists customers with online purchases, addresses inquiries, resolves complaints, and provides support before, during, and after a sale. They communicate with customers through various channels such as email, chat, or phone. Their responsibilities often include processing orders, handling returns or refunds, tracking shipments, and ensuring customer satisfaction. They play a key role in maintaining a positive shopping experience and building brand loyalty for online businesses.

How much do you get paid in eCommerce?

Ecommerce Customer Service Representatives typically earn an hourly wage ranging from $12 to $20, with average annual salaries between $25,000 and $45,000. Pay can vary based on experience, location, and the company's size, and some roles may include benefits or performance bonuses.

What is the role of customer service in eCommerce?

An Ecommerce Customer Service Representative plays a key role in assisting customers with inquiries, order issues, and product information through channels like chat, email, or phone. Their responsibilities include resolving problems promptly, providing product guidance, and ensuring a positive shopping experience to foster customer loyalty and retention.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as technical support managers, customer success directors, or roles in industries like finance or technology. These positions typically require extensive experience, leadership skills, and sometimes advanced certifications, with salaries reaching six figures in some cases.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Representative, and why are they important?

To thrive as an Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, ecommerce platforms, and live chat systems is typically required. Patience, adaptability, and empathy are standout soft skills that help build rapport and manage challenging customer interactions. These skills and qualities are crucial for delivering timely, effective support that enhances customer satisfaction and drives business growth.

What is the difference between Ecommerce Customer Service Representative vs Customer Support Specialist?

AspectEcommerce Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline platforms, call centers, or remoteCall centers, online chat, or remote
Industry UsagePrimarily in e-commerce and retailVarious industries including retail, tech, and services
Search & Comparison IntentCommonly compared for online retail rolesBroader customer support roles across industries

Both roles focus on assisting customers, but Ecommerce Customer Service Representatives specialize in online retail environments, handling order issues, product inquiries, and returns. Customer Support Specialists may work across multiple industries, providing broader support services. The key differences lie in industry focus and specific job functions, with Ecommerce Customer Service Representatives being more tailored to e-commerce platforms.

What is a customer service representative for an eCommerce company?

An eCommerce customer service representative is a professional who assists online shoppers by answering questions, resolving issues, processing orders, and handling returns or refunds. They typically communicate via phone, email, or live chat and use customer management tools to ensure a positive shopping experience.
More about Ecommerce Customer Service Representative jobs
What states have the most Ecommerce Customer Service Representative jobs? States with the most job openings for Ecommerce Customer Service Representative jobs include:
What job categories do people searching Ecommerce Customer Service Representative jobs look for? The top searched job categories for Ecommerce Customer Service Representative jobs are:
Ecommerce Customer Service Representative jobs near you
Infographic showing various Ecommerce Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
eCommerce Merchant

eCommerce Merchant

Rogue Fitness

Columbus, OH • On-site

Full-time

Posted 18 days ago

Key responsibilities

  • Manage product setup and maintenance within the eCommerce platform, ensuring product information is accurate, complete, and aligned with internal standards.

  • Coordinate and execute product launches across the website, including product setup, categorization, merchandising placement, and supporting content.

  • Monitor product and category performance to identify merchandising opportunities and areas for improvement.

Job description

Job Description:

The eCommerce Merchant is responsible for managing product presentation, merchandising strategy, and product data across Rogue's online store. This role ensures that products are accurately represented, effectively merchandised, and optimized to deliver a best-in-class customer experience.

Working closely with product teams, marketing, content, and the eCommerce platform group, the eCommerce Merchant will manage product launches, optimize category merchandising, and ensure product information is accurate, complete, and aligned with Rogue's standards.

The ideal candidate brings strong experience in digital merchandising and understands how product data, category organization, and on-site merchandising strategies drive conversion and customer engagement.

This position is based full-time at our headquarters in Columbus, Ohio. Remote work is not available.

Responsibilities

  • Manage product setup and maintenance within Rogue's eCommerce platform, ensuring product information is accurate, complete, and aligned with internal standards.

  • Coordinate and execute product launches across the website, including product setup, categorization, merchandising placement, and supporting content.

  • Maintain and optimize product data including titles, specifications, imagery, and supporting content.

  • Manage category merchandising to ensure products are presented in a way that supports discovery, usability, and conversion.

  • Collaborate with marketing, sales, and creative teams to ensure new features and product launches are accurately represented on the site.

  • Monitor product performance and category performance to identify merchandising opportunities and areas for improvement.

  • Support the ongoing organization and optimization of category pages, filters, and product discovery tools.

  • Ensure consistent merchandising standards across the site.

  • Work with the eCommerce platform team to support improvements to product data workflows and merchandising tools.

  • Stay current with digital merchandising best practices and industry trends.

Qualifications

  • 2-5 years of experience in eCommerce merchandising, digital merchandising, or online retail operations.

  • Experience managing product data and merchandising within an eCommerce platform or product information management (PIM) system.

  • Strong attention to detail and ability to manage large product catalogs and data sets.

  • Strong organizational and project management skills.

  • Analytical mindset with the ability to evaluate product and category performance.

  • Ability to work cross-functionally with marketing, product, content, and platform teams.

  • Strong written and verbal communication skills.

  • Familiarity with enterprise eCommerce platforms such as Magento, ShipperHQ, Algolia, Bloomreach or similar systems is a plus.

  • A strong interest in strength training or general fitness is a plus.

By applying to Rogue, regardless of the platform you choose to use, you are agreeing to Rogue's preferred methods of communication (i.e. text message). Submitting an application, through whatever online forum is ultimately used, constitutes a knowing and voluntary agreement to send and receive text messages during the recruitment process.

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