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Ecommerce Customer Service Representative Jobs (NOW HIRING)

FACE FOUNDRIÉ

Ecommerce Manager

Eden Prairie, MN · On-site

$55K - $65K/yr

... driven services, expert estheticians, and a growing line of skincare products. With locations ... customer retention, and conversion rate optimization. This is a highly analytical and ...

Fotile America LLC

E-commerce Manager

Parsippany, NJ · On-site

Coordinate with Customer Service Team to manage customer review and feedback, and implement strategies to improve customer journey, user interface, and overall satisfaction across all e-commerce ...

Breitling

Director e-Commerce

Wilton, CT · On-site

Oversee e-commerce call center and ensure teams are delivering exceptional customer experience ... The requirements listed below are representative of the knowledge, skills, and abilities, required.

Thruway Food Markets

E-Commerce Manager

Walden, NY · On-site

$60K - $75K/yr

Be the contact person for online order inquires, customer service issues, etc. Skills and Qualifications * Expertise and experience in the Shopify e-commerce platform. * Minimum of 1 year experience ...

Thruway Food Markets

E-Commerce Manager

Walden, NY · On-site

$60K - $75K/yr

Be the contact person for online order inquires, customer service issues, etc. Skills and Qualifications * Expertise and experience in the Shopify e-commerce platform. * Minimum of 1 year experience ...

Goodwill SWMI

E-Commerce Specialist

Kalamazoo, MI · On-site

$14/hr

Research, price and post objects and products for sale on various E-Commerce Sales Platforms * Assist with customer service and inventory management. * Communicate with other departments and stores ...

CorDx

Ecommerce Manager

Alpharetta, GA

Implement customer service best practices and manage customer inquiries and issues promptly ... Track and analyze e-commerce performance metrics, including traffic, sales, conversion rates, and ...

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Ecommerce Customer Service Representative information

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How much do ecommerce customer service representative jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for ecommerce customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Ecommerce Customer Service Representative typically collaborate with other departments to resolve complex customer issues?

Ecommerce Customer Service Representatives often work closely with teams such as fulfillment, logistics, and IT to address multifaceted customer issues. For example, if a customer reports a problem with an order not arriving, the representative may coordinate with the warehouse to check inventory and shipping status, or escalate technical issues to the IT team if a website error is involved. This cross-functional collaboration ensures that customer concerns are resolved efficiently and accurately, and representatives regularly communicate updates to both customers and internal teams to keep everyone informed.

What does an Ecommerce Customer Service Representative do?

An Ecommerce Customer Service Representative assists customers with online purchases, addresses inquiries, resolves complaints, and provides support before, during, and after a sale. They communicate with customers through various channels such as email, chat, or phone. Their responsibilities often include processing orders, handling returns or refunds, tracking shipments, and ensuring customer satisfaction. They play a key role in maintaining a positive shopping experience and building brand loyalty for online businesses.

What jobs pay 4000 a week without a degree?

Ecommerce Customer Service Representatives typically do not earn $4,000 weekly without specialized experience or bonuses. High-paying roles that can reach this level often include sales, real estate, or skilled trades, which may require certifications or extensive experience rather than a formal degree. Some independent or entrepreneurial jobs, such as online business owners or consultants, can also generate this income with the right skills and client base.

How can I make 2000 a week working from home?

Ecommerce Customer Service Representatives can increase their earnings by gaining experience, improving communication skills, and working for companies that offer higher pay or bonuses. Earning $2000 weekly typically requires full-time hours, performance incentives, or handling high-volume customer interactions, often with proficiency in tools like CRM software. Building expertise and seeking roles with commission or incentive structures can also help reach higher income levels.

What is the role of customer service in ecommerce?

An Ecommerce Customer Service Representative handles customer inquiries, resolves issues related to orders, returns, and product information, and ensures a positive shopping experience. They often use tools like live chat, email, and CRM systems to communicate effectively and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an Ecommerce Customer Service Representative, and why are they important?

To thrive as an Ecommerce Customer Service Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, ecommerce platforms, and live chat systems is typically required. Patience, adaptability, and empathy are standout soft skills that help build rapport and manage challenging customer interactions. These skills and qualities are crucial for delivering timely, effective support that enhances customer satisfaction and drives business growth.

What is the difference between Ecommerce Customer Service Representative vs Customer Support Specialist?

AspectEcommerce Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOnline platforms, call centers, or remoteCall centers, online chat, or remote
Industry UsagePrimarily in e-commerce and retailVarious industries including retail, tech, and services
Search & Comparison IntentCommonly compared for online retail rolesBroader customer support roles across industries

Both roles focus on assisting customers, but Ecommerce Customer Service Representatives specialize in online retail environments, handling order issues, product inquiries, and returns. Customer Support Specialists may work across multiple industries, providing broader support services. The key differences lie in industry focus and specific job functions, with Ecommerce Customer Service Representatives being more tailored to e-commerce platforms.

What is a customer service representative for an ecommerce company?

An ecommerce customer service representative is a professional who assists online shoppers by answering questions, resolving issues, processing orders, and handling returns or refunds. They typically communicate via phone, email, or live chat and use customer management tools to ensure a positive shopping experience.
More about Ecommerce Customer Service Representative jobs
What states have the most Ecommerce Customer Service Representative jobs? States with the most job openings for Ecommerce Customer Service Representative jobs include:
What job categories do people searching Ecommerce Customer Service Representative jobs look for? The top searched job categories for Ecommerce Customer Service Representative jobs are:
Ecommerce Customer Service Representative jobs near you
Infographic showing various Ecommerce Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Ecommerce Manager

Ecommerce Manager

Travelpro Products, Inc.

Boca Raton, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Help Shape the Future of Modern Mobility
Role Overview
This role sits at the center of Travelpro's transformation-from a trusted legacy brand into a design-led, consumer-obsessed modern mobility company.
The Consumer Performance Lead, US DTC is responsible for owning the end-to-end performance and execution of Travelpro's US ecommerce business. This role serves as the operational leader of the ecommerce channel, translating company strategy into actionable initiatives that drive conversion, revenue growth, and customer engagement across Travelpro's digital storefronts - including the primary US website, Shop app, and emerging agentic commerce surfaces. AI is a force multiplier in this role: success depends on being able to understand the intersection of AI across merchandising, personalization, creative production, paid media, lifecycle, analytics, and customer-facing surfaces (search, chat, agentic commerce.
Reporting directly to the Head of Global DTC, this leader manages day-to-day site performance and collaborates cross-functionally with marketing, creative, analytics, UX, and operations teams to ensure the ecommerce business executes at the highest level.
What You'll Do
Ecommerce Revenue Ownership
  • Own overall site revenue, conversion rate, and AOV performance, including Shop app and agentic commerce channels
  • Identify and execute growth initiatives across merchandising, marketing, and user experience
  • Monitor weekly performance metrics and adjust strategy accordingly to meet and exceed revenue targets

Site Experience & Merchandising Strategy
  • Oversee site merchandising strategy, category structure, and product placement to maximize discoverability and sales
  • Ensure optimal product discovery, category organization, and promotional visibility across all digital touchpoints
  • Improve customer journeys and conversion paths through data-informed decision-making
  • Optimize product detail pages (PDPs) and content experiences to drive purchase intent along with the Consumer Experience Partner

Content & Digital Experience
  • Lead homepage, landing page, and category content strategy in alignment with brand and commercial priorities
  • Partner with creative and marketing teams to ensure consistent brand storytelling across all digital surfaces
  • Develop content strategies that drive product education, brand affinity, and conversion

Marketing & Traffic Alignment
  • Serve as the primary ecommerce partner for the performance marketing agency, retention agency, and social teams
  • Ensure paid media and traffic campaigns are aligned with site merchandising priorities and promotional calendars
  • Own landing page strategy and optimization for paid campaigns, affiliate programs, and promotional events
  • Lead performance, retention and affiliate marketing strategy in close collaboration with agency and internal partners for execution

AI & Emerging Surfaces
  • Lead DTC AI roadmap, agentic commerce + AEO/GEO (ChatGPT, Perplexity, Gemini, Claude), AI direction across the agency teams, AI/eCom tool evaluation (REbuy, Nosto AI, Klaviyo AI), AI-native internal workflows.

Analytics & Testing
  • Partner closely with the data analyst/scientist to build a robust reporting and insights practice
  • Identify and prioritize testing opportunities across merchandising, promotions, product pages, and UX
  • Implement and manage A/B testing frameworks to drive measurable improvements in conversion and revenue

Cross-Functional Leadership
  • Ensure ecommerce priorities are communicated clearly and executed consistently across all functions
  • Represent US ecommerce interests in cross-functional planning processes, including seasonal and promotional planning

What It Takes (Experience)
  • 10+ years of experience in ecommerce, digital marketing, or DTC roles within the CPG industry
  • Proven track record of owning and growing ecommerce revenue at scale in a DTC environment
  • Deep, hands-on Shopify expertise
  • Demonstrated experience managing performance marketing channels or agencies (Meta, Google, Programmatic) - either directly or in close partnership with agency teams
  • Experience with affiliate marketing programs and platforms
  • Strong background in customer acquisition strategy and paid media planning
  • Experience with email marketing platforms and lifecycle/retention programs
  • Experience leading A/B testing and CRO programs with demonstrated results
  • Demonstrated AI deployment in DTC + familiarity with agentic commerce and AI answer engines.

Capabilities
  • Strategy and execution mindset - equally comfortable setting vision and rolling up sleeves to execute
  • Strong analytical capability with proficiency in ecommerce analytics tools (Google Analytics / GA4, Shopify Analytics, Looker, or similar)
  • Excellent cross-functional collaboration and stakeholder management skills
  • Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
  • Clear and compelling communicator - both written and verbal - with the ability to present to senior leadership
  • AI-fluent operator with daily LLM use, prompt design, agent workflows, vendor evaluation.

Qualifications
  • 10+ years in ecommerce, digital marketing, or DTC; CPG industry experience required
  • Deep hands-on Shopify expertise; proficiency in GA4, Looker, or comparable analytics tools
  • Preferred: experience in travel goods, luggage, accessories, or adjacent lifestyle CPG
  • Preferred: familiarity with agentic commerce, conversational commerce, or emerging shopping surfaces
  • Preferred: experience working within a global DTC structure and navigating regional/global alignment

Working Environment
  • Hybrid office environment with hands-on interaction with physical products

What We Offer
A Culture Built for Growth:
We believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving.
Flexibility & Wellbeing:
Flexible Time Away, company-paid holidays, and hybrid work flexibility.
Comprehensive Benefits:
Medical, Dental, Vision, Health Savings Accounts, and wellness programs.
Invest in Your Future:
401(k) company match.
Community & Connection:
Employee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs.
About Travelpro®
Travelpro® was founded by airline pilot Bob Plath, whose firsthand travel experience inspired the invention of the original Rollaboard® suitcase - changing modern travel forever. Today, we are building on that legacy as we evolve into a modern mobility and travel lifestyle brand designed for today's global traveler. Our products combine aviation-level performance with elevated design, helping ambitious people move confidently through every journey.
Travelpro®
Tested by the Best. Designed for What's Next.
Travelpro® is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law.
Travelpro® is a drug-free workplace

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