Ecommerce Customer Service Jobs in Arizona (NOW HIRING)

The eCommerce Catalog Specialist supports the Senior Manager, eCommerce by owning daytoday execution and quality of the online product catalog across internal platforms and external marketplace partners. This role serves as a key liaison between eCommerce partners and internal merchandising, marketing, data integrity, and technology teams to ensure product content is accurate, optimized, and aligned with the instore experience.

The ideal candidate has eCommerce experience with a strong foundation in catalog data management, demonstrates attention to detail, and proactively solves problems to improve customer experience, sales performance, and gross margin. This role operates within a fastpaced environment and requires strong collaboration, technical aptitude, and independent execution. #LI-AD1

Catalog Management & Execution

• Owns the ongoing maintenance of the online product catalog, including timely product additions, removals, and lifecycle updates.
• Ensures product images, descriptions, attributes, pricing, and assortment data are accurate, complete, and optimized across eCommerce storefronts.
• Partners closely with Merchandising, Marketing, and Data Integrity teams to align online content with instore experience and brand standards.
• Conducts regular catalog audits as part of Catalog Health initiatives; identifies gaps, trends, and opportunities for improvement.

Data, Content & Partner Collaboration

• Collaborates with thirdparty marketplaces and their catalog teams to ensure external catalogs accurately reflect internal product data and content.
• Builds and maintains strong working relationships with thirdparty content providers and brand partners to source, enrich, and troubleshoot product content.
• Works with Merchants and brand partners to secure missing data and enhance content quality (e.g., images, descriptions, attributes, enhanced content).
• Collaborate with Merchandising, Data Integrity, and Planning teams to define and maintain eCommerce data requirements, standards, and best practices within the MDM platform, ensuring long-term data quality, governance, and operational effectiveness.
• Opens, tracks, and manages service tickets with external partners and internal technology teams to resolution.

Tools, Testing & Continuous Improvement

• Performs user acceptance testing (UAT) on eCommerce platform features related to catalog and product content across web, mobile web, and app.
• Partners with Manager and IT teams to help define requirements for catalogrelated enhancements, tools, and system improvements.
• Documents endtoend eCommerce content and catalog workflows to support clarity, consistency, and scalability.

CrossFunctional Support & Enablement

• Serves as a point of contact for Store Operations regarding catalogrelated questions or issues.
• Contributes to the creation and maintenance of catalog training materials, best practices, and standard communication templates for internal teams and vendor partners.
• Under manager guidance, reviews competitor eCommerce platforms to identify trends, insights, and opportunities related to catalog presentation and content.
• Maintains clear, proactive, and consistent communication with all key stakeholders.
• Performs other related duties as assigned.

Knowledge Skills & Abilities

• Bachelor's degree in Business, Marketing, or a related field.
• 2-5 years of experience in eCommerce, digital merchandising, or catalog/product data management.
• Demonstrated ability to work with complex product data systems, such as Master Data Management (MDM), Product Information Management (PIM), Digital Asset Management (DAM), and reporting or analytics tools (e.g., Power BI).
• Strong attention to detail with the ability to manage large datasets accurately.
• Solid understanding of product margins and basic profit and loss concepts.
• Excellent verbal, written, and interpersonal communication skills.
• Proven ability to collaborate crossfunctionally and manage multiple priorities within tight deadlines.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
• Ability to handle confidential information with discretion and professionalism.

Preferred / Nice to Have

• Experience working with thirdparty marketplaces or external eCommerce partners.
• Familiarity with content syndication, product taxonomy, and attribute standards.
• Experience supporting platform testing or enhancement initiatives.
• Comfort working independently in a fastpaced, highaccountability environment.

Core Competencies

• Communication
• Customer Focus
• Driving for Results
• Positive Approach

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:

• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays

Get Paid Every Day!

Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free.  We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday.

 You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

At Sprouts, we're committed to fostering an inclusive, respectful, and caring workplace culture.Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups:

• Inspiring Women at Sprouts
• Rainbow Alliance at Sprouts
• Sabor at Sprouts
• Soul at Sprouts
• Honored to Serve at Sprouts

Together, these groups celebrate diversity and empower our team to thrive.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.

California Residents: We collect information in accordance with California law, please see here for more information.