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Ecommerce Customer Service Jobs (NOW HIRING)

Limitless Walls LLC

Sales and Service Manager

King, NC

$75K - $92K/yr

Customer Service & Sales Manager (Ecommerce) Position Overview The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to order support ...

Limitless Walls LLC

Sales and Service Manager

King, NC

$75K - $92K/yr

Paid time off Customer Service & Sales Manager (Ecommerce) Position Overview The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to ...

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How much do ecommerce customer service jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the role of customer service in eCommerce?

In eCommerce, customer service professionals handle inquiries, resolve issues, and provide support to ensure a positive shopping experience. They communicate via chat, email, or phone, often using customer relationship management (CRM) tools, and play a key role in maintaining customer satisfaction and loyalty.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.

How much do you get paid in eCommerce?

Ecommerce customer service representatives typically earn between $12 and $20 per hour, with annual salaries ranging from approximately $25,000 to $45,000. Pay can vary based on experience, location, and the company's size, and some roles may include benefits or performance bonuses.

What is an Ecommerce Customer Service job?

An Ecommerce Customer Service job involves assisting customers with inquiries, issues, and complaints related to online purchases. Responsibilities may include responding to emails, chats, and calls, processing returns or refunds, and providing product or order information. The role requires strong communication skills, problem-solving abilities, and knowledge of the company's products and policies to ensure a positive shopping experience.

What are some common challenges faced by Ecommerce Customer Service representatives, and how can they effectively handle them?

Ecommerce Customer Service representatives often face challenges such as resolving order discrepancies, handling shipping delays, and addressing product returns or refunds. To manage these issues successfully, it’s important to stay organized, communicate clearly with customers, and remain empathetic to their concerns while following company procedures. Many representatives rely on internal knowledge bases and escalation protocols to find quick solutions. By maintaining patience and a proactive attitude, you can turn difficult situations into positive customer experiences. Over time, handling these challenges builds valuable problem-solving skills and leads to greater career growth opportunities within the customer service field.

What are the key skills and qualifications needed to thrive in the Ecommerce Customer Service position, and why are they important?

To thrive as an Ecommerce Customer Service representative, you need strong communication skills, knowledge of online order processing, and a customer-focused attitude, typically paired with a high school diploma or equivalent. Experience with ecommerce platforms, CRM software, and ticketing systems like Zendesk or Salesforce is highly valuable. Patience, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure positive customer experiences, efficient issue resolution, and support the company's online reputation and repeat business.

What are the 4 types of e-commerce?

The four main types of e-commerce are Business-to-Consumer (B2C), Business-to-Business (B2B), Consumer-to-Consumer (C2C), and Business-to-Government (B2G). Ecommerce customer service roles often involve supporting these types by assisting customers, managing transactions, and resolving issues across online platforms. Understanding these categories helps customer service representatives better address client needs in various online shopping environments.
More about Ecommerce Customer Service jobs
What cities are hiring for Ecommerce Customer Service jobs? Cities with the most Ecommerce Customer Service job openings:
What are the most commonly searched types of Ecommerce Customer Service jobs? The most popular types of Ecommerce Customer Service jobs are:
What states have the most Ecommerce Customer Service jobs? States with the most job openings for Ecommerce Customer Service jobs include:
What job categories do people searching Ecommerce Customer Service jobs look for? The top searched job categories for Ecommerce Customer Service jobs are:
Ecommerce Customer Service jobs near you
Infographic showing various Ecommerce Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
E-Commerce Operations Analyst

E-Commerce Operations Analyst

The Pokémon Company International

Bellevue, WA • Hybrid

$99K - $173K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

Job description

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world. 

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

  • Job Title: E-Commerce Operations Analyst
  • Job Summary: This role partners across marketing, product, and engineering teams to deliver seamless, high-quality preorder and e-commerce experiences. You will own and optimize operational workflows, data integrity, and system performance across the preorder lifecycle—while also contributing to user experience improvements through research, design, and experimentation. This is a cross-functional role that blends analytics, operations, and UX thinking to drive better customer outcomes and business results.
  • FLSA Classification (US Only): Exempt
  • People Manager: No

What you’ll do 

  • Own preorder operations end-to-end, including data management, order flow, inventory alignment, and coordination with 3PL and customer service teams
  • Monitor and optimize system performance during product launches and high-traffic events, managing escalations and driving continuous technical improvements
  • Analyze data and trends to identify issues, uncover opportunities, and inform decisions across site features, workflows, and customer experience
  • Drive cross-functional execution, aligning stakeholders across merchandising, logistics, technology, and customer service to ensure successful preorder delivery
  • Improve processes and workflows, proactively identifying inefficiencies and implementing scalable solutions across the preorder lifecycle
  • Contribute to user experience enhancements, partnering with product and design teams to research, prototype, and validate improvements to the preorder journey

What you’ll bring

  • Three (3) to four (4) years of relevant professional experience in Product operations, eCommerce Operations, UX/Digital Experience, Supply Chain/Order Management or a demonstrated equivalent level of expertise
  • Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience
  • Basic understanding of user experience principles and ecommerce customer journeys (checkout, account, post-purchase)
  • Experience creating wireframes, user flows, or visual designs using tools like Figma or similar
  • Ability to translate requirements into clear UI concepts and collaborate with engineers to implement them
  • Strong cross-functional collaboration skills with product, engineering, marketing, and content teams
  • Customer-focused mindset with an interest in improving user journeys and resolving pain points
  • Comfortable reviewing designs, content updates, and proposed changes to ensure a consistent experience
  • Familiarity with documenting requirements and workflows in tools like Confluence or similar
  • Strong Excel skills, with the ability to analyze and manipulate datasets exported from BI tools (e.g., Tableau), including use of formulas, filtering, and data validation techniques
  • Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
  • Exposure to UX research or data-driven optimization preferred

Base Salary Range: For this role, new hires generally start between $99,000.00 - $129,000.00 per year. The full range is $99,000.00 - $173,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-Hybrid #LI-JL1

How you’ll be successful

  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
  • Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
  • Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
  • Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

  • An innovative culture driven by impact, delivering meaningful outcomes.
  • Company events that celebrate the spirit of Pokémon.
  • Competitive cash-based compensation programs.
  • 100% employer-paid healthcare premiums for you.
  • Generous paid family leave.
  • Employer-paid life insurance.
  • Employer-paid long and short-term income protection insurance.
  • US Employees: 401k Employer Matching.
  • UK/IRE/MX Employees: Pension Employer Contributions.
  • Fitness reimbursement.
  • Commuter benefit.
  • LinkedIn learning.
  • Comprehensive relocation package for certain roles.
  • Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.

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