Director of Ecommerce
Concord, NC · Hybrid
... customer service). * Collaborate with the marketing team to drive traffic to the website and ... Strong knowledge of eCommerce platforms and digital marketing strategies.
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Concord, NC · Hybrid
... customer service). * Collaborate with the marketing team to drive traffic to the website and ... Strong knowledge of eCommerce platforms and digital marketing strategies.
Quick apply
Concord, NC · Hybrid
... customer service). * Collaborate with the marketing team to drive traffic to the website and ... Strong knowledge of eCommerce platforms and digital marketing strategies.
Azusa, CA · On-site
$20 - $24/hr
Ecommerce Customer Service Specialist Reports To: Ecommerce / Ring Center Manager Direct Reports: None Position Summary The Ecommerce Customer Service Specialist is responsible for delivering an ...
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Azusa, CA · On-site
$20 - $24/hr
Ecommerce Customer Service Specialist Reports To: Ecommerce / Ring Center Manager Direct Reports: None Position Summary The Ecommerce Customer Service Specialist is responsible for delivering an ...
Renton, WA · Hybrid
$99K - $173K/yr
E-Commerce Operations Analyst * Job Summary: This role partners across marketing, product, and ... Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
New
Renton, WA · Hybrid
$99K - $173K/yr
E-Commerce Operations Analyst * Job Summary: This role partners across marketing, product, and ... Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
New
Bellevue, WA · On-site
$99K - $173K/yr
E-Commerce Operations Analyst * Job Summary: This role partners across marketing, product, and ... Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
Bellevue, WA · On-site
$99K - $173K/yr
E-Commerce Operations Analyst * Job Summary: This role partners across marketing, product, and ... Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
Seattle, WA · Hybrid
$99K - $173K/yr
E-Commerce Operations Analyst * Job Summary: This role partners across marketing, product, and ... Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
New
Seattle, WA · Hybrid
$99K - $173K/yr
E-Commerce Operations Analyst * Job Summary: This role partners across marketing, product, and ... Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
New
Tacoma, WA · Hybrid
$99K - $173K/yr
E-Commerce Operations Analyst * Job Summary: This role partners across marketing, product, and ... Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
New
Tacoma, WA · Hybrid
$99K - $173K/yr
E-Commerce Operations Analyst * Job Summary: This role partners across marketing, product, and ... Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
New
Redmond, WA · Hybrid
$99K - $173K/yr
E-Commerce Operations Analyst * Job Summary: This role partners across marketing, product, and ... Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
New
Redmond, WA · Hybrid
$99K - $173K/yr
E-Commerce Operations Analyst * Job Summary: This role partners across marketing, product, and ... Experience with customer service or post-purchase tools (e.g., Zendesk, Narvar) preferred
New
Hamden, CT · On-site
$17.72 - $23.74/hr
This role also includes researching, sorting, shelving, customer service, weighing, packaging & shipping orders, and data entry. Works under the direct supervision of the Ecommerce Manager. SPECIAL ...
Hamden, CT · On-site
$17.72 - $23.74/hr
This role also includes researching, sorting, shelving, customer service, weighing, packaging & shipping orders, and data entry. Works under the direct supervision of the Ecommerce Manager. SPECIAL ...
Leads the monitoring and mining of customer feedback channels, site analytics, and market research ... Understands the needs of Food Lion's eCommerce shoppers and identify opportunities to enhance the ...
Leads the monitoring and mining of customer feedback channels, site analytics, and market research ... Understands the needs of Food Lion's eCommerce shoppers and identify opportunities to enhance the ...
Los Angeles, CA · On-site
$89K - $95K/yr
We are seeking an Ecommerce Manager to lead the day-to-day operations, merchandising, and financial ... Own and manage email-based customer service, including order inquiries, issue resolution, and ...
New
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Los Angeles, CA · On-site
$89K - $95K/yr
We are seeking an Ecommerce Manager to lead the day-to-day operations, merchandising, and financial ... Own and manage email-based customer service, including order inquiries, issue resolution, and ...
New
$75K - $92K/yr
Customer Service & Sales Manager (Ecommerce) Position Overview The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to order support ...
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$75K - $92K/yr
Customer Service & Sales Manager (Ecommerce) Position Overview The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to order support ...
$75K - $92K/yr
Customer Service & Sales Manager (Ecommerce) Position Overview The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to order support ...
Quick apply
$75K - $92K/yr
Customer Service & Sales Manager (Ecommerce) Position Overview The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to order support ...
The Head of Loyalty and eCommerce will lead the global digital commerce agenda, driving the growth ... Serve as the global subject matter expert on loyalty, driving best practices in customer ...
The Head of Loyalty and eCommerce will lead the global digital commerce agenda, driving the growth ... Serve as the global subject matter expert on loyalty, driving best practices in customer ...
Department: eCommerce Summary: The Customer Support Representative is responsible for providing ... High school diploma or equivalent * 1-2 years of customer service experience * Excellent ...
Department: eCommerce Summary: The Customer Support Representative is responsible for providing ... High school diploma or equivalent * 1-2 years of customer service experience * Excellent ...
You have a keen interest in the end-to- end customer experience with a focus on innovation and ... E-Commerce Growth & Digital Marketing * Develop and execute integrated e-commerce marketing ...
New
You have a keen interest in the end-to- end customer experience with a focus on innovation and ... E-Commerce Growth & Digital Marketing * Develop and execute integrated e-commerce marketing ...
New
$100K - $120K/yr
E-Commerce Manager Schedule: Full-Time | Monday-Friday, 8:00 AM - 5:00 PM Salary: $100,000 - $120 ... Coordinate with marketing, creative, IT, and customer service teams to support company initiatives
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$100K - $120K/yr
E-Commerce Manager Schedule: Full-Time | Monday-Friday, 8:00 AM - 5:00 PM Salary: $100,000 - $120 ... Coordinate with marketing, creative, IT, and customer service teams to support company initiatives
$75K - $92K/yr
Paid time off Customer Service & Sales Manager (Ecommerce) Position Overview The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to ...
Quick apply
$75K - $92K/yr
Paid time off Customer Service & Sales Manager (Ecommerce) Position Overview The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to ...
$100K - $120K/yr
E-Commerce Manager Schedule: Full-Time | Monday-Friday, 8:00 AM - 5:00 PM Salary: $100,000 - $120 ... Coordinate with marketing, creative, IT, and customer service teams to support company initiatives
$100K - $120K/yr
E-Commerce Manager Schedule: Full-Time | Monday-Friday, 8:00 AM - 5:00 PM Salary: $100,000 - $120 ... Coordinate with marketing, creative, IT, and customer service teams to support company initiatives
Collaborate with Customer Service team (Marketing, Engineering, and Sourcing) to develop e-commerce product and pricing strategies, balancing business objectives and customer satisfaction. Develop ...
Collaborate with Customer Service team (Marketing, Engineering, and Sourcing) to develop e-commerce product and pricing strategies, balancing business objectives and customer satisfaction. Develop ...
Philadelphia, PA · On-site
$16/hr
Career Growth Opportunities Job Summary We are seeking a E-Commerce Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs ...
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Philadelphia, PA · On-site
$16/hr
Career Growth Opportunities Job Summary We are seeking a E-Commerce Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
An Ecommerce Customer Service job involves assisting customers with inquiries, issues, and complaints related to online purchases. Responsibilities may include responding to emails, chats, and calls, processing returns or refunds, and providing product or order information. The role requires strong communication skills, problem-solving abilities, and knowledge of the company's products and policies to ensure a positive shopping experience.
Ecommerce Customer Service representatives often face challenges such as resolving order discrepancies, handling shipping delays, and addressing product returns or refunds. To manage these issues successfully, it’s important to stay organized, communicate clearly with customers, and remain empathetic to their concerns while following company procedures. Many representatives rely on internal knowledge bases and escalation protocols to find quick solutions. By maintaining patience and a proactive attitude, you can turn difficult situations into positive customer experiences. Over time, handling these challenges builds valuable problem-solving skills and leads to greater career growth opportunities within the customer service field.
To thrive as an Ecommerce Customer Service representative, you need strong communication skills, knowledge of online order processing, and a customer-focused attitude, typically paired with a high school diploma or equivalent. Experience with ecommerce platforms, CRM software, and ticketing systems like Zendesk or Salesforce is highly valuable. Patience, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure positive customer experiences, efficient issue resolution, and support the company's online reputation and repeat business.

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One of the coolest ecommerce jobs around!
HARRY'S COMMENTS: We are working with a $200M division of a $4B publicly traded manufacturer of premium outdoor cooking equipment in their search for a Director of Ecommerce. This southeast-based company is a proven category leader with a portfolio of market-defining brands.
About the Company
The firm designs and delivers products that combine craftsmanship, innovation, and digital connectivity—transforming how consumers experience charcoal grilling and outdoor entertaining. Its brands are household names among enthusiasts, with reputations built on performance, durability, and award-winning design.
In recent years, the client has pioneered connected ceramic grills and digital charcoal systems that bring precision and ease to a category long defined by guesswork. Their products win both consumer loyalty and industry recognition, with recent launches earning national media attention, top-tier awards, and placement at major omnichannel retailers.
This is a business where ecommerce already contributes a significant share of revenue, and leadership is committed to making it an even stronger growth engine. The infrastructure is in place: a capable in-house marketing team, strong operations, and supportive executive leadership. What’s needed now is a leader who can align channels, optimize profitability, and extend best-in-class execution across geographies.
For the right candidate, this is an opportunity to own and scale a major ecommerce P&L inside a well-capitalized public company—without the bureaucracy that slows many large organizations. You’ll have the mandate, resources, and visibility to shape the next chapter of growth for some of the most respected brands in outdoor cooking.
About the Role
This is a high-impact leadership role for a proven ecommerce operator who can own and scale a $70M omnichannel ecommerce business inside a $200M division. This is a key role for the company.
Reporting directly to the President and working closely with senior leadership, you will be the point person for driving profitable growth across Amazon (1P and 3P), HomeDepot.com, Lowes.com, Walmart.com, key dealer sites, and international marketplaces in the UK, Germany, and Canada.
You will be accountable for both top-line growth and profit discipline. That means building a multi-year roadmap while delivering near-term channel performance—aligning promotions, pricing, and retail media investments to EBITDA goals.
You will inherit a capable direct report and have latitude to shape the team, but this is not a role for someone who leads from a distance. Management has stressed the need for a hands-on leader who can coach, develop, and uplevel the team’s omnichannel execution.
A major priority will be channel integration and content excellence. You’ll work with national account sales leads to extend the in-store experience online, ensure product content and digital shelves are competitive, and manage promotional calendars that drive sell-through without eroding margins.
On Amazon, you will oversee AVS relationships, negotiate AVN terms, and direct retail media strategies—knowing when to escalate, when to swap out underperforming support, and how to measure ROI rigorously.
International growth is on the table, starting with standing up dropship in the UK and optimizing channel strategy in Europe and Canada. Success will require cross-functional influence, from supply chain to marketing, and the ability to translate channel needs into actionable priorities for other departments.
This role is ideal for someone who has run a complex, multi-platform ecommerce P&L, thrives in a hybrid environment, and wants the mandate, resources, and visibility to shape a category leader’s next phase of growth.
You won't believe how much we know about this search ...
I spent a ton of time on the phone with the client teasing out exactly what you’ll need to KNOW and DO to hit the ground running in this role.
I have a massive amount of proprietary intel to share with qualified candidates. My industry research for this assignment exceeds 100 pages! Be sure to TEXT me, Harry Joiner, at (404) 281-2025 for this info. Or simply use the email link when you apply for the role below.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Sourced by ZipRecruiter
It services
201 - 500 Employees
Columbus, OH, US
2001