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Seasonal Humana Customer Service Jobs (NOW HIRING)

Humana, Inc.

Seasonal - Underwriting Representative

$39K - $49K/yr

Investigates and settles claims and customer service issues. Decisions are limited to defined ... Seasonal Humana associates may work any number of hours, depending on the business needs, for a ...

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Seasonal Humana Customer Service information

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How much do seasonal humana customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for seasonal humana customer service in the United States is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by Seasonal Humana Customer Service representatives, and how can I prepare for them?

Seasonal Humana Customer Service representatives often encounter high call volumes, especially during open enrollment periods, which can be challenging to manage. You may also need to quickly learn and apply detailed information about Humana's health insurance products and policies. To prepare, it's helpful to practice multitasking, strengthen your communication skills, and become comfortable using customer service software. Being proactive in seeking guidance from experienced team members and taking advantage of Humana's training resources can also help you succeed in this fast-paced environment.

What are Seasonal Humana Customer Service jobs?

Seasonal Humana Customer Service jobs are temporary positions where employees assist Humana's customers during peak times, such as open enrollment periods. In this role, workers answer questions about insurance plans, help customers with claims or billing, and provide general support over the phone, email, or chat. The positions typically last for several months and can be remote or in-office, depending on the company's needs. Seasonal roles may offer full-time or part-time hours and sometimes lead to permanent positions based on performance and business needs.

What are the key skills and qualifications needed to thrive as a Seasonal Humana Customer Service representative, and why are they important?

A successful Seasonal Humana Customer Service representative typically has strong communication skills, problem-solving abilities, and experience in customer support, often requiring a high school diploma or equivalent. Familiarity with CRM systems, call center software, and Humana’s specific platforms is highly beneficial, along with any relevant training in healthcare or insurance policies. Patience, empathy, and adaptability are critical soft skills for managing diverse customer inquiries and resolving issues efficiently. These competencies ensure excellent service delivery, customer satisfaction, and effective handling of high call volumes during peak seasons.

What is the difference between Seasonal Humana Customer Service vs Humana Customer Service Representative?

AspectSeasonal Humana Customer ServiceHumana Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentTemporary, seasonal call centers or remote settingsFull-time or part-time call centers or remote work
Employer & IndustryHumana, healthcare insurance industryHumana, healthcare insurance industry
Search & ComparisonOften searched during open enrollment or seasonal hiring periodsYear-round customer service roles in healthcare insurance

Seasonal Humana Customer Service roles are temporary positions focused on specific seasons, such as open enrollment periods, requiring similar credentials as regular customer service roles. In contrast, Humana Customer Service Representatives typically work year-round, providing ongoing support. Both roles operate in similar environments within the healthcare insurance industry, but seasonal roles are temporary and often tied to specific periods.

More about Seasonal Humana Customer Service jobs
What cities are hiring for Seasonal Humana Customer Service jobs? Cities with the most Seasonal Humana Customer Service job openings:
What are the most commonly searched types of Humana Customer Service jobs? The most popular types of Humana Customer Service jobs are:
What states have the most Seasonal Humana Customer Service jobs? States with the most job openings for Seasonal Humana Customer Service jobs include:
What job categories do people searching Seasonal Humana Customer Service jobs look for? The top searched job categories for Seasonal Humana Customer Service jobs are:
Seasonal Humana Customer Service jobs near you
Infographic showing various Seasonal Humana Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $32,987 per year, or $15.9 per hour.
Seasonal - Underwriting Representative

Seasonal - Underwriting Representative

Humana, Inc.

Remote

$39K - $49K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 262 frontline employees who took The Breakroom Quiz

173rd of 298 rated insurance

Job description

Become a part of our caring community
The Consumer Service Operations/Underwriting Representative 1 is responsible for the daily activities across multiple service functions area.
The Consumer Service Operations/Underwriting Representative 1 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Consumer Services Underwriting Representative:
  • We need your assistance in ensuring that the Medicare Supplement consumer has a positive member experience. Your assistance in preparing and scrubbing applications assists the Underwriter in completing the work timely.
  • You will primarily take inbound calls as well as make outbound calls related to Medicare Supplement plans. You will take 20-30 inbound calls from members, agents and other teams within Billing and Enrollment.
  • You will prepare and scrub applications for underwriting review which includes reviewing enrollment applications and ensuring all questions are complete on the Medicare Supplement Application. Any missing information will be properly documented.

Use your skills to make an impact
Required Qualifications
  • Must live in the Central or Eastern time zone
  • Prior customer service or operations work experience
  • Prior experience utilizing multiple computer applications simultaneously as well as performing multiple tasks simultaneously within a production-based environment
  • Demonstrated skills in attention to detail
  • Work at home (WAH) requirements include a minimum internet connection speed of 25m x 10m, and a dedicated secure home workspace for interview or work purposes.

Preferred Qualifications
  • Prior experience handling high numbers of calls providing excellent customer service
  • Military, healthcare/managed care, banking or related industry experience handling confidential and personal information
  • Experience working with the senior population.

Additional Information
  • Virtual training is scheduled to begin September 21st and will last for the first 4-6 weeks. No time off is allowed during this time of training and is not guaranteed for the remaining duration of this seasonal employment.
  • Scheduled shifts will fall during the hours of 6am-6pm EST and may include weekend days
  • Opportunities for overtime hours
  • Seasonal Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 60 to 180 days)

This is a seasonal opportunity, and benefits are limited.
  • 401k Retirement Savings option
  • Employee Assistance Program and Work Life Services
  • Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping
  • Cross training available for further skills development and potential Full-time opportunities

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$39,000 - $49,400 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.
Application Deadline: 07-23-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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