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Ecommerce Customer Service Jobs in Minnesota (NOW HIRING)

Wagner Spray Tech

Sr E-Commerce Manager

Plymouth, MN · On-site

The E-Commerce Business Development Manager will lead the digital commerce strategy for our ... Work closely with IT, logistics, and customer service to ensure operational excellence. Drive ...

Wagner Group

Sr E-Commerce Manager

Plymouth, MN

The E-Commerce Business Development Manager will lead the digital commerce strategy for our ... Work closely with IT, logistics, and customer service to ensure operational excellence. * Drive ...

WAGNER Group

Sr E-Commerce Manager

Plymouth, MN · On-site

The E-Commerce Business Development Manager will lead the digital commerce strategy for our ... Work closely with IT, logistics, and customer service to ensure operational excellence. * Drive ...

Horizontal Talent

eCommerce Specialist

Maplewood, MN · Remote

Experience supporting retail partners or customer-facing eCommerce initiatives. * Background in digital content management, product syndication, or new item setup. * Familiarity with analytics-driven ...

UNRL

Senior Director of E-Commerce

Saint Paul, MN · On-site

$140K - $160K/yr

This role owns e-commerce strategy, revenue performance, digital merchandising, conversion optimization, customer experience, Shopify capabilities, and the long-term digital roadmap while partnering ...

UNRL

Senior Director of E-Commerce

Saint Paul, MN

Own digital merchandising and the online customer experience across navigation, search, collections ... Deliver e-commerce revenue, profitability, conversion, and customer-experience goals. Establish a ...

UNFI

Part Time E-Commerce

Eagan, MN · On-site

... Ecommerce team members are responsible for accurately and efficiently picking, packing and ... This role requires attention to detail and strong customer service skills which will help ...

UNFI

Part Time E-Commerce

Saint Paul, MN · On-site

Cub Rochester East on 15th Ave. is looking for a dedicated individual to fill a part time ecommerce ... This role requires attention to detail and strong customer service skills which will help ...

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Ecommerce Customer Service information

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How much do ecommerce customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for ecommerce customer service in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is an ecommerce customer service?

An Ecommerce Customer Service job involves assisting customers with inquiries, issues, and complaints related to online purchases. Responsibilities may include responding to emails, chats, and calls, processing returns or refunds, and providing product or order information. The role requires strong communication skills, problem-solving abilities, and knowledge of the company's products and policies to ensure a positive shopping experience.

What are the key skills and qualifications needed to thrive in ecommerce customer service, and why are they important?

To thrive as an Ecommerce Customer Service representative, you need strong communication skills, knowledge of online order processing, and a customer-focused attitude, typically paired with a high school diploma or equivalent. Experience with ecommerce platforms, CRM software, and ticketing systems like Zendesk or Salesforce is highly valuable. Patience, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure positive customer experiences, efficient issue resolution, and support the company's online reputation and repeat business.

What are some common challenges faced by ecommerce customer service representatives, and how can they effectively handle them?

Ecommerce Customer Service representatives often face challenges such as resolving order discrepancies, handling shipping delays, and addressing product returns or refunds. To manage these issues successfully, it’s important to stay organized, communicate clearly with customers, and remain empathetic to their concerns while following company procedures. Many representatives rely on internal knowledge bases and escalation protocols to find quick solutions. By maintaining patience and a proactive attitude, you can turn difficult situations into positive customer experiences. Over time, handling these challenges builds valuable problem-solving skills and leads to greater career growth opportunities within the customer service field.

Is ecommerce a good career?

Ecommerce customer service is a viable career option with opportunities for growth in online retail companies. It involves skills such as communication, problem-solving, and familiarity with customer management tools, and often offers flexible schedules and remote work options. The field can provide stable employment and the chance to develop industry-specific expertise.

What is the role of customer service in e-commerce?

Ecommerce customer service involves assisting customers with inquiries, order issues, returns, and product information to ensure a positive shopping experience. Customer service representatives use tools like live chat, email, and phone support to resolve problems quickly and maintain customer satisfaction, which is essential for repeat business and brand loyalty.

What are popular job titles related to Ecommerce Customer Service jobs in Minnesota?

For Ecommerce Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Ecommerce Customer Service jobs in Minnesota look for?

The top searched job categories for Ecommerce Customer Service jobs in Minnesota are:

Ecommerce Customer Service jobs near you
Infographic showing various Ecommerce Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

eCommerce Customer Service & Fulfillment Specialist

All Surfaces Inc.

Plymouth, MN • On-site

$20 - $22/hr

Full-time

Posted 24 days ago

Job description

Summary:
The eCommerce Customer Service and Fulfillment Specialist is responsible for supporting our customers throughout the order fulfillment process. This role includes handling customer inquiries, resolving order issues, coordinating with the fulfillment team and ensuring timely and accurate deliveries. Additionally, the Customer Service and Fulfillment Specialist will assist the eCommerce operations team with order fulfillment, ensuring timely and accurate deliveries and a positive customer experience.
Branch: Walcro in Plymouth in the ShagTools department
Pay: $20-$22/hr
Work Schedule: Monday-Friday 8am-4:30pm and be willing to work a rotating half day on Saturdays as assigned
Key Responsibilities amp; Essential Functions:
  • Customer Service (70%)
    • Respond to customer inquiries regarding order status, shipping, tracking, cancellations and returns.
    • Assist with processing orders, verifying order accuracy and updating customers on their order progress.
    • Address and resolve customer complaints including delayed shipments, lost packages, incorrect orders, damaged items, etc.
    • Process return requests, coordinate replacements and ensure refunds are handled promptly.
    • Coordinate with internal teams and logistics partners to ensure accurate and on-time deliveries.
    • Maintain accurate records of customer interactions, orders and resolutions.
    • Collaborate with the eCommerce team to monitor inventory levels and communicate stock issues or delays with customers and internal teams.
    • Identify common customer pain points and suggest improvements to streamline fulfillment and customer service operations.
  • Order Fulfillment (30%)
    • Process and manage online orders from multiple sales channels (Amazon, WooCommerce, etc.)
    • Pick, pack and ship customer orders
    • Ensure accurate order processing and shipment tracking information.
Critical Success Factors:
  • Highly motivated, self-directed and results driven with the ability to multitask, prioritize and thrive in a fast-paced environment
  • Strong problem-solving skills and attention to detail with a customer-first mindset
  • Passion for delivering an exceptional customer experience
Required for consideration:
  • High school diploma or GED
  • 1+ years’ work experience in eCommerce, customer service or order fulfillment.
  • Experience with e-commerce platforms (e.g. WooCommerce, Shopify) and customer service tools (e.g. HubSpot, Zendesk)
  • Basic knowledge of shipping carriers (USPS, FedEx, UPS) and their logistics processes.
  • Strong computer skills including MS Excel, Word and Outlook
Highly desirable candidates may also have:
  • Experience with Amazon Seller Central
  • Experience in the building materials distribution industry

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