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Ecommerce Customer Service Jobs in Minnesota (NOW HIRING)

Automotive Parts Headquarters

WH E-commerce

Saint Augusta, MN · On-site

$16.25 - $19.75/hr

This position combines warehouse fulfillment, logistics coordination, inventory awareness, and customer service support to help drive our growing eCommerce business. What You'll Do Order Fulfillment ...

UNFI

Part Time Ecommerce

Plymouth, MN · On-site

Cub Plymouth on Vicksburg Lane is looking for a dedicated individual to fill a part time ecommerce ... This role requires attention to detail and strong customer service skills which will help ...

UNFI

Part Time E-Commerce

Maplewood, MN · On-site

Cub Maplewood West is looking for a dedicated individual to fill a part time ecommerce position! ... This role requires attention to detail and strong customer service skills which will help ...

UNFI

Part Time Ecommerce

Blaine, MN · On-site

Cub Blaine North is looking for a dedicated individual to fill a part time ecommerce position! ... This role requires attention to detail and strong customer service skills which will help ...

UNFI

Part Time Ecommerce

Shorewood, MN · On-site

Cub Shorewood is looking for a dedicated individual to fill a part time ecommerce position! ... This role requires attention to detail and strong customer service skills which will help ...

UNFI

Part Time Ecommerce

Minneapolis, MN · On-site

Cub Northside on Broadway Avenue is looking for a dedicated individual to fill part time ecommerce ... This role requires attention to detail and strong customer service skills which will help ...

UNFI

Part Time E-Commerce

Stillwater, MN · On-site

Cub Stillwater is looking for a dedicated individual to fill a part time ecommerce position! ... This role requires attention to detail and strong customer service skills which will help ...

UNFI

Part Time E-Commerce

Maplewood, MN · On-site

Cub Maplewood East is looking for a dedicated individual to fill a part time ecommerce position! ... This role requires attention to detail and strong customer service skills which will help ...

UNFI

Part Time Ecommerce

Shorewood, MN · On-site

Cub Shorewood is looking for a dedicated individual to fill a part time ecommerce position! ... This role requires attention to detail and strong customer service skills which will help ...

ITW

eCommerce Channel Manager

Minneapolis, MN · Remote

$90K - $120K/yr

ITW Global Brands ( ITWGB ) specializes in servicing the Auto Aftermarket, selling car care ... Build eCommerce dashboards covering traffic, conversion, ranking, share of shelf and content ...

The Salvation Army

eCommerce Associate

Minneapolis, MN · On-site

$17/hr

... Handle customer inquiries with care and professionalism - Process orders and ensure optimal ... in social service or faith-based organizations Physical Requirements - Ability to stand for ...

ESX Technology Solutions

Be Seen First

E Commerce Manager / Admin Assistant

Eden Prairie, MN · On-site

$60K/yr

This role combines e-commerce management, administrative support, and reporting responsibilities to ... Collaborate with marketing, customer service, and logistics teams to ensure seamless online ...

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Showing results 21-40

All JobsEcommerce Customer Service JobsEcommerce Customer Service Jobs in Minnesota

Ecommerce Customer Service information

See Minnesota salary details

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How much do ecommerce customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for ecommerce customer service in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is an ecommerce customer service?

An Ecommerce Customer Service job involves assisting customers with inquiries, issues, and complaints related to online purchases. Responsibilities may include responding to emails, chats, and calls, processing returns or refunds, and providing product or order information. The role requires strong communication skills, problem-solving abilities, and knowledge of the company's products and policies to ensure a positive shopping experience.

What are the key skills and qualifications needed to thrive in ecommerce customer service, and why are they important?

To thrive as an Ecommerce Customer Service representative, you need strong communication skills, knowledge of online order processing, and a customer-focused attitude, typically paired with a high school diploma or equivalent. Experience with ecommerce platforms, CRM software, and ticketing systems like Zendesk or Salesforce is highly valuable. Patience, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure positive customer experiences, efficient issue resolution, and support the company's online reputation and repeat business.

What are some common challenges faced by ecommerce customer service representatives, and how can they effectively handle them?

Ecommerce Customer Service representatives often face challenges such as resolving order discrepancies, handling shipping delays, and addressing product returns or refunds. To manage these issues successfully, it’s important to stay organized, communicate clearly with customers, and remain empathetic to their concerns while following company procedures. Many representatives rely on internal knowledge bases and escalation protocols to find quick solutions. By maintaining patience and a proactive attitude, you can turn difficult situations into positive customer experiences. Over time, handling these challenges builds valuable problem-solving skills and leads to greater career growth opportunities within the customer service field.

Is ecommerce a good career?

Ecommerce customer service is a viable career option with opportunities for growth in online retail companies. It involves skills such as communication, problem-solving, and familiarity with customer management tools, and often offers flexible schedules and remote work options. The field can provide stable employment and the chance to develop industry-specific expertise.

What is the role of customer service in e-commerce?

Ecommerce customer service involves assisting customers with inquiries, order issues, returns, and product information to ensure a positive shopping experience. Customer service representatives use tools like live chat, email, and phone support to resolve problems quickly and maintain customer satisfaction, which is essential for repeat business and brand loyalty.

What are popular job titles related to Ecommerce Customer Service jobs in Minnesota?

For Ecommerce Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Ecommerce Customer Service jobs in Minnesota look for?

The top searched job categories for Ecommerce Customer Service jobs in Minnesota are:

Ecommerce Customer Service jobs near you
Infographic showing various Ecommerce Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

WH E-commerce

Automotive Parts Headquarters

Saint Augusta, MN • On-site

$16.25 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

eCommerce Warehouse Fulfillment Specialist
Join Our Team!
Do you enjoy working in a fast-paced environment where accuracy, teamwork, and customer satisfaction matter? Are you passionate about automotive parts and delivering a great customer experience? If so, we'd love to meet you!
As an eCommerce Warehouse Fulfillment Specialist, you'll play a critical role in ensuring our online customers receive the right products, on time, and in excellent condition. This position combines warehouse fulfillment, logistics coordination, inventory awareness, and customer service support to help drive our growing eCommerce business.
What You'll Do
Order Fulfillment & Shipping
  • Pick, pack, and ship eCommerce orders accurately and efficiently.
  • Ensure products are carefully packaged to prevent damage during shipping while minimizing shipping costs.
  • Select the most appropriate packaging materials, including boxes, padded envelopes, and pallets.
  • Perform quality control checks to ensure all products meet customer expectations.
  • Locate replacement parts when damaged or non-saleable inventory is discovered.
  • Pick and prepare large pallet-sized orders for LTL freight pickups.
eCommerce Operations
  • Monitor incoming and outgoing orders and proactively identify and resolve issues.
  • Assign orders to multiple warehouse locations based on fulfillment needs.
  • Process order exceptions, including substitutions, cancellations, short shipments, and shipping delays.
  • Utilize company software systems to print packing slips, shipping labels, and update order information.
  • Correct shipping address issues and troubleshoot order discrepancies.
Logistics Support
  • Drive company vehicles to local UPS, FedEx, and USPS facilities as needed for package drop-offs.
  • Assist with inventory accuracy by reporting stocking or inventory discrepancies.
  • Maintain a clean, organized, and safe work environment.
  • Support other warehouse and eCommerce team functions as business needs require.
  • Participate in a rotating Saturday schedule (approximately ½ day on Saturdays after training is completed).
Customer Service & Teamwork
  • Deliver exceptional service to both internal and external customers.
  • Collaborate with warehouse, retail, and customer service teams to ensure order accuracy and customer satisfaction.
  • Communicate professionally and effectively with customers, vendors, and coworkers.
  • Participate in ongoing training and development opportunities.
What Makes You Successful
Key Competencies
  • Teamwork and collaboration
  • Customer service orientation
  • eCommerce order processing and fulfillment
  • Technical aptitude and ability to learn new systems
  • Strong attention to detail
  • Problem-solving and analytical thinking
  • Time management and organization
  • Basic math and business acumen
Qualifications
Required
  • Prior experience working in a distribution warehouse, fulfillment center, or auto parts store.
  • Strong computer and software skills.
  • Ability to work independently with minimal supervision.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Valid driver's license and reliable transportation.
Preferred
  • Knowledge of automotive parts and aftermarket automotive products.
  • Previous eCommerce, logistics, shipping, or fulfillment experience.
Why Join Us?
We offer a comprehensive benefits package and opportunities for growth within a stable, employee-focused company.
Full-Time Benefits Include:
  • Medical, Dental & Vision Insurance
  • Basic Life Insurance
  • Long-Term Disability Insurance
  • Voluntary Life Insurance
  • Short-Term Disability Coverage
  • 401(k) with Company Match
  • Profit Sharing Program
  • Paid Time Off (PTO)
  • Safe & Sick Time
  • Employee Discount
  • Employee Assistance Program (EAP)

If you're looking for a role where you can combine your warehouse experience, automotive knowledge, and customer service skills while being part of a great team, apply today!

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