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Afternoon Ecommerce Customer Service Jobs (NOW HIRING)

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Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Description Job Title: eCommerce Customer Service Representative Department: eCommerce Reports to: Director of eCommerce & Web Services Position Summary: The eCommerce Customer Service Representative ...

SomethingInked

Customer Service Rep - eCommerce

Nashville, TN · On-site

$15.50 - $21/hr

Job Title: eCommerce Customer Service Representative Department: eCommerce Reports to: Director of eCommerce & Web Services Position Summary: The eCommerce Customer Service Representative will assist ...

Wasatch Rx LLC

eCommerce CSR

Sandy, UT · On-site

$18/hr

The eCommerce CSR performs assigned duties under the direction of the eCommerce Manager. This role supports Wasatch Rx's online business partnerships through purchasing, order management, customer ...

Kith

E-Commerce Customer Experience Manager

New York, NY · On-site

$85K - $105K/yr

Lead eCommerce customer service offshore team lead and representatives. * Define and monitor team performance against agreed Key Performance indicators (KPI's) and foster a continuous improvement ...

Kith

E-Commerce Customer Experience Manager

Brooklyn, NY · On-site

$85K - $105K/yr

Lead eCommerce customer service offshore team lead and representatives. * Define and monitor team performance against agreed Key Performance indicators (KPI's) and foster a continuous improvement ...

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Afternoon Ecommerce Customer Service information

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How much do afternoon ecommerce customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for afternoon ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Afternoon Ecommerce Customer Service vs Evening Ecommerce Customer Service?

AspectAfternoon Ecommerce Customer ServiceEvening Ecommerce Customer Service
Work HoursTypically 12 PM - 6 PM or 1 PM - 7 PMUsually 4 PM - 10 PM or 5 PM - 11 PM
Work EnvironmentCustomer support centers, remote or office-basedCustomer support centers, remote or office-based
Required SkillsCommunication, problem-solving, product knowledgeCommunication, problem-solving, product knowledge
Industry UsageCommon in ecommerce companies with extended hoursCommon in ecommerce companies with late shifts

The main difference between Afternoon Ecommerce Customer Service and Evening Ecommerce Customer Service lies in their work hours. Afternoon shifts typically run during midday to early evening, while evening shifts cover later hours. Both roles require similar skills and are often found in the same work environments within ecommerce companies. The choice depends on personal schedule preferences and employer needs.

More about Afternoon Ecommerce Customer Service jobs

What cities are hiring for Afternoon Ecommerce Customer Service jobs?

Cities with the most Afternoon Ecommerce Customer Service job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

What job categories do people searching Afternoon Ecommerce Customer Service jobs look for?

The top searched job categories for Afternoon Ecommerce Customer Service jobs are:

Afternoon Ecommerce Customer Service jobs near you
Infographic showing various Afternoon Ecommerce Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

ECommerce Customer Service Rep

UNIKOO GROUP INC

Santa Ana, CA • On-site

$23 - $25/hr

Full-time

Posted 9 days ago

Job description

Unikoo Glass & Hardware is a growing supplier of shower doors, glass, hardware, LED mirrors, and related products serving customers across multiple sales channels. We support contractors, glass shops, distributors, homeowners, and online retail customers through our direct website and major e-commerce platforms.
We are looking for someone who is:
  • Reliable and punctual.
  • Professional with customers and coworkers.
  • Organized and accurate.
  • Comfortable handling multiple platforms and customer issues at the same time.
  • Willing to learn Unikoo’s products, systems, and internal processes.
  • Able to communicate clearly and follow through until the issue is resolved.
Job Summary
We are looking for a detail-oriented and dependable E-commerce Customer Service Representative to support our online sales channels, including Amazon, Home Depot, Wayfair, Shopify, and our direct website. This role is ideal for someone who is organized, responsive, professional, and comfortable working in a fast-paced environment.
The E-commerce Customer Service Representative will be responsible for supporting customers, orders, and issue resolution across Unikoo’s online sales channels.
Responsibilities 
  • Respond to customer inquiries through email, phone, platform messaging, and website communication channels.
  • Process returns, exchanges, replacements, refunds, and order adjustments according to company policies.
  • Monitor order flow, shipping status, tracking updates, delivery issues, and shipping exceptions.
  • Coordinate with warehouse, operations, sales, and logistics teams to resolve customer concerns.
  • Handle Amazon, Home Depot, Wayfair, Shopify, and website cases, tickets, disputes, and escalations.
  • Communicate with customers in a professional, timely, and solutions-focused manner.
  • Maintain accurate customer, order, return, and case records.
  • Follow internal SOPs for customer communication, returns, replacements, claims, and escalations.
  • Support product listing updates, product information accuracy, and basic troubleshooting.
  • Assist with damaged product claims, missing parts, delivery delays, and replacement requests.
  • Help identify recurring customer issues and communicate trends to management.
  • Maintain a high level of responsiveness, accuracy, and customer satisfaction.
Qualifications
  • 1–2 years of e-commerce, customer service, order support, or related experience preferred.
  • Experience working with e-commerce platforms or online marketplace orders.
  • Familiarity with Amazon Seller Central, Home Depot, Wayfair Partner Home, Shopify, or similar platforms is a plus.
  • Strong written and verbal communication skills.
  • Strong problem-solving skills with the ability to stay calm and professional during escalations.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Detail-oriented with strong follow-through.
  • Comfortable using computers, order management systems, email, spreadsheets, and customer service platforms.
  • Dependable, responsive, and able to work well with internal teams.
  • Bilingual preferred: English/Spanish and/or Mandarin.
Preferred Skills
  • Experience handling returns, refunds, replacements, shipping claims, and customer escalations.
  • Knowledge of online marketplace policies and customer service expectations.
  • Ability to read order details, product information, tracking updates, and customer case history.
  • Experience supporting products that require parts, measurements, specifications, or technical explanation.
  • Strong sense of urgency and ownership.