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Afternoon Ecommerce Customer Service Jobs (NOW HIRING)

CALPAK

Sr. Ecommerce Manager

Gardena, CA · On-site

Establish weekly and monthly performance reviews that identify opportunities, surface risks, and translate customer and business insights into clear recommendations and actions. * Lead ecommerce ...

CALPAK

Sr. Ecommerce Manager

Gardena, CA · On-site

$120 - $170/hr

Establish weekly and monthly performance reviews that identify opportunities, surface risks, and translate customer and business insights into clear recommendations and actions. * Lead ecommerce ...

AIR Control Concepts

E Commerce Associate

West Chester, PA · On-site

$60K - $65K/yr

Specialty HVAC Solutions, Parts & Services | ETS HVAC Essential Duties and Responsibilities: As the Ecommerce Customer Support Representative, you will: * Serve as a primary point of contact for e ...

AIR Control Concepts

E Commerce Associate

West Chester, PA · On-site

$60K - $65K/yr

Specialty HVAC Solutions, Parts & Services | ETS HVAC Essential Duties and Responsibilities: As the Ecommerce Customer Support Representative, you will: * Serve as a primary point of contact for e ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

$120 - $190/hr

Director of E-Commerce Ballerina Farm Springville, UT Full-time About Ballerina Farm A family-run ... Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

Director of E-Commerce Ballerina Farm Springville, UT Full-time About Ballerina Farm A family-run ... Lead Customer Support operations, ensuring timely, empathetic, and solution-oriented service while ...

Wagner Spray Tech

Sr E-Commerce Manager

Plymouth, MN · On-site

The E-Commerce Business Development Manager will lead the digital commerce strategy for our ... Work closely with IT, logistics, and customer service to ensure operational excellence. Drive ...

Wagner Group

Sr E-Commerce Manager

Plymouth, MN

The E-Commerce Business Development Manager will lead the digital commerce strategy for our ... Work closely with IT, logistics, and customer service to ensure operational excellence. * Drive ...

WAGNER Group

Sr E-Commerce Manager

Plymouth, MN · On-site

The E-Commerce Business Development Manager will lead the digital commerce strategy for our ... Work closely with IT, logistics, and customer service to ensure operational excellence. * Drive ...

ThyssenKrupp

eCommerce

Southfield, MI · On-site

$82K/yr

Monitor KPIs, customer behavior, and site performance to identify opportunities for optimization ... TK does not: 1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc ...

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Afternoon Ecommerce Customer Service information

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How much do afternoon ecommerce customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for afternoon ecommerce customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Afternoon Ecommerce Customer Service vs Evening Ecommerce Customer Service?

AspectAfternoon Ecommerce Customer ServiceEvening Ecommerce Customer Service
Work HoursTypically 12 PM - 6 PM or 1 PM - 7 PMUsually 4 PM - 10 PM or 5 PM - 11 PM
Work EnvironmentCustomer support centers, remote or office-basedCustomer support centers, remote or office-based
Required SkillsCommunication, problem-solving, product knowledgeCommunication, problem-solving, product knowledge
Industry UsageCommon in ecommerce companies with extended hoursCommon in ecommerce companies with late shifts

The main difference between Afternoon Ecommerce Customer Service and Evening Ecommerce Customer Service lies in their work hours. Afternoon shifts typically run during midday to early evening, while evening shifts cover later hours. Both roles require similar skills and are often found in the same work environments within ecommerce companies. The choice depends on personal schedule preferences and employer needs.

More about Afternoon Ecommerce Customer Service jobs

What cities are hiring for Afternoon Ecommerce Customer Service jobs?

Cities with the most Afternoon Ecommerce Customer Service job openings:

What are the most commonly searched types of Ecommerce Customer Service jobs?

The most popular types of Ecommerce Customer Service jobs are:

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The top searched job categories for Afternoon Ecommerce Customer Service jobs are:

Afternoon Ecommerce Customer Service jobs near you
Infographic showing various Afternoon Ecommerce Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sr. Ecommerce Manager

CALPAK

Gardena, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Founded in 1989 and headquartered in Los Angeles, CALPAK is building toward a future where travel feels less like logistics and more like possibility - where great design quietly removes friction so people can focus on where they're going, not what they're carrying. We're looking for a Sr. Ecommerce Manager to serve as the operational leader of our Ecommerce team, reporting directly to the Director of Ecommerce and translating long-term channel strategy into prioritized roadmaps, clear team ownership, and measurable business results. This person will lead and develop a high-performing team, own the day-to-day performance of the ecommerce channel - from onsite merchandising and conversion optimization to campaign execution and SEO - and build the operating rhythms that keep priorities aligned and performance visible across the organization.
Requirements
Key Responsibilities:
  • Partner with the Director of Ecommerce to translate long-term ecommerce strategy and business goals into prioritized annual and quarterly roadmaps, execution plans, and team objectives.
  • Lead, mentor, and develop a high-performing Ecommerce team by setting clear expectations, delegating meaningful ownership, providing ongoing coaching and feedback, and supporting each team member's professional growth.
  • Own the day-to-day performance of the ecommerce channel, monitoring revenue, conversion rate, average order value, onsite engagement, campaign performance, and customer journey health.
  • Establish weekly and monthly performance reviews that identify opportunities, surface risks, and translate customer and business insights into clear recommendations and actions.
  • Lead ecommerce merchandising, onsite optimization, search and browse strategy, and experimentation initiatives that improve product discovery, conversion, and the overall customer experience.
  • Own end-to-end ecommerce campaign and promotional execution, including planning, cross-functional coordination, onsite implementation, launch readiness, performance evaluation, and post-campaign learnings.
  • Partner with Marketing, Creative, Product, Planning, and Operations on product launches, assortment priorities, merchandising strategy, and catalog architecture decisions.
  • Own the SEO agency relationship, setting strategic direction, aligning priorities with the broader ecommerce roadmap, and holding the program accountable to defined performance goals.
  • Represent ecommerce priorities across UX/UI and web development initiatives by defining business requirements, prioritizing the development backlog, coordinating launch readiness and QA, and measuring the impact of completed work.
  • Manage ecommerce agencies and technology partners, ensuring deliverables, timelines, performance, and investments remain aligned with business objectives.
  • Build strong cross-functional relationships across Creative, Marketing, Retention, Acquisition, Customer Experience, Product, Planning, Operations, and Digital Technology.
  • Leverage AI tools to improve team scalability and operational effectiveness by developing stronger processes, documentation, automation, and AI-assisted workflows.
  • Foster a team culture centered on ownership, accountability, analytical thinking, collaboration, and continuous improvement.

Qualifications:
  • 7+ years of ecommerce experience, including significant responsibility for the performance and growth of a DTC or consumer ecommerce business.
  • 3+ years of people management experience leading ecommerce or digital teams, with a demonstrated ability to coach, develop, and grow high-performing team members.
  • Strong understanding of the ecommerce customer journey, including acquisition landing experiences, onsite merchandising, product discovery, conversion optimization, retention touchpoints, and customer behavior.
  • Experience using ecommerce and customer data to identify opportunities, evaluate performance, and translate insights into clear business recommendations.
  • Strong knowledge of ecommerce merchandising, search and browse experiences, conversion-rate optimization, experimentation, and digital customer experience best practices.
  • Hands-on experience with Shopify and GA4. Experience working within Shopify Plus is strongly preferred.
  • Experience leading cross-functional initiatives and managing complex projects from strategy and planning through execution, launch, and performance evaluation.
  • Experience managing external agencies, technology partners, or ecommerce vendors against defined goals and deliverables.
  • Strong communication and stakeholder-management skills, with the ability to align teams, influence decisions, and adapt communication for different audiences.
  • Familiarity with AI-assisted workflow automation and its application to ecommerce operations is strongly preferred.
  • Must be able to commute to CALPAK's office in Gardena, California. This role requires working on-site Monday through Friday during the first three months, followed by a transition to CALPAK's hybrid work schedule.

Benefits
Why CALPAK: Benefits & Perks:
  • Annual bonus plan
  • Medical, Dental & Vision insurance
  • 401K w/ company matching
  • Life insurance & Disability coverage
  • Accrued paid time off & floating holidays
  • Monthly wellness credits
  • Dog friendly office
  • Employee discount
  • Benefits and incentive compensation may be subject to other requirements and conditions

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