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3Pl Customer Service Jobs (NOW HIRING)

OC Staffing and HR Solutions

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3PL Customer Service Representative

Commerce, CA · On-site

$21 - $25/hr

We're hiring for a 3PL Customer Service Representative Monday-Friday 8am-5pm Pay:$21-$25 DOE . We are seeking an energetic and detail-oriented 3PL Customer Service Representative to join our dynamic ...

C&A MARKETING INC

3PL Customer Service Rep

Dunmore, PA

$16 - $18/hr

Job Summary The Customer Service Representative (CSR) supports daily customer service and logistics operations for third-party logistics (3PL) clients. This role serves as the primary point of ...

ODP

3PL Billing & Customer Service Analyst

Newville, PA · Hybrid

$50K - $70K/yr

3PL Billing & Customer Service Analyst This will be a 5 day/week onsite role at any of the below locations: * Grand Prairie, TX * Carol Stream, IL * Newville, PA The Billing & Customer Service ...

SHR CORP USA

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Office Clerk /(CSR) - 3PL Warehouse

Compton, CA · On-site

$18 - $20/hr

We are currently seeking a Customer Service Representative (CSR) for a fast-paced 3PL (Third-Party Logistics) warehouse environment . Position Overview The CSR will support daily warehouse operations ...

Hydroflex America, Inc.

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Part Time Customer Service

Grand Prairie, TX · On-site

$20 - $22/hr

Customer Service Specialist - Cleanroom Solutions USA Role Purpose The Customer Service Specialist ... Enter Receiving Sheet data from 3PL into ERP. * Participate in bi‐annual physical inventory ...

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How much do 3pl customer service jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for 3pl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Who is the biggest 3PL company?

The largest third-party logistics (3PL) company globally is DHL Supply Chain, which offers comprehensive logistics and supply chain management services. Other major 3PL providers include UPS Supply Chain Solutions and FedEx Logistics, known for their extensive networks and integrated solutions.

What is a 3PL job description?

A 3PL customer service role involves managing communication between clients and third-party logistics providers to ensure smooth order processing, shipment tracking, and issue resolution. The job requires strong organizational skills, familiarity with logistics software, and the ability to coordinate with warehouse and transportation teams to meet delivery deadlines.

What are the key skills and qualifications needed to thrive as a 3PL Customer Service Representative, and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL Customer Service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is the highest paying customer service job?

In customer service roles, executive positions such as Customer Service Director or Vice President typically have the highest salaries, often exceeding six figures. These roles require extensive experience, leadership skills, and often involve managing large teams or strategic planning.

Is FedEx a 3PL or 4PL?

FedEx is primarily a 3PL provider, offering transportation, warehousing, and distribution services. It manages logistics operations for clients but does not typically oversee entire supply chain strategies, which would classify it as a 4PL. As a 3PL, FedEx focuses on specific logistics functions within the supply chain.

What is a 3PL Customer Service Representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

More about 3Pl Customer Service jobs
What cities are hiring for 3Pl Customer Service jobs? Cities with the most 3Pl Customer Service job openings:
What states have the most 3Pl Customer Service jobs? States with the most job openings for 3Pl Customer Service jobs include:
What job categories do people searching 3Pl Customer Service jobs look for? The top searched job categories for 3Pl Customer Service jobs are:
3Pl Customer Service jobs near you
Infographic showing various 3Pl Customer Service job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
3PL Customer Service Representative

3PL Customer Service Representative

OC Staffing and HR Solutions

Commerce, CA • On-site

$21 - $25/hr

Full-time

Posted 12 days ago

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Job description

We're hiring for a 3PL Customer Service Representative 

Monday-Friday 8am-5pm

Pay:$21-$25 DOE

.

Job description:
We are seeking an energetic and detail-oriented 3PL Customer Service Representative to join our dynamic logistics team. In this role, you will be the vital link between our clients, carriers, and internal teams, ensuring seamless communication and efficient management of third-party logistics (3PL) operations. Your proactive approach will help optimize customer satisfaction, streamline processes, and support the growth of our supply chain solutions. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this is your opportunity to make a meaningful impact!

Duties

  • Serve as the primary point of contact for clients and carriers, providing timely updates and resolving inquiries related to shipments, deliveries, and account status
  • Manage order processing, shipment scheduling, and tracking using platforms to ensure accuracy and efficiency
  • Collaborate with internal teams on project management initiatives to improve logistics workflows and customer experience
  • Maintain strong customer relationships through effective communication, understanding client needs, and offering tailored solutions
  • Analyze shipment data and customer feedback to identify opportunities for process improvements and cost savings
  • Support sales efforts by providing detailed account information, assisting with onboarding new clients, and fostering long-term partnerships
  • Keep detailed records of all interactions, transactions, and issues in compliance with company policies and industry standards
  • Inventory reporting and discrepancy follow-up.
  • Documentation of customer issues and service exceptions.
  • Cross-functional coordination with warehouse, inventory control, and transportation teams.

Skills

  • 1–3 years of customer service experience, preferably in 3PL, logistics, warehousing, fulfillment, retail, or distribution environments.
  • Experience handling customer inquiries through email and ticketing systems.
  • Strong data entry, organizational, and communication skills.
  • Comfortable working with Microsoft Office Suite, particularly Outlook, Excel, and Word.
  • Exposure to Warehouse Management Systems (WMS), CRM platforms, or transportation/logistics software is preferred.
  • Basic understanding of order processing, inventory management, shipping operations, and EDI transactions is a plus.
  • Detail-oriented, dependable, coachable, and capable of working in a fast-paced environment.


Company Description

Staffing Provider.
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About OC Staffing And HR Solutions

Sourced by ZipRecruiter

OC STAFFING AND HR SOLUTIONS brings a team of indrependent recruiters together to deliver candidate and industry recruiting expertise backed by geographic specializations, this means we provide specialized talent within niche areas and locations through our vast network across the USA. In addition, we provide businesses with the most accurate nationwide information available regarding temporary employees, this can include criminal background checks, as well as address history and previous employment verification.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Santa Ana, CA, US

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