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3Pl Customer Service Jobs (NOW HIRING)

Employee Force Provider - EFP Staffing

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3PL Customer Service Representative

Fontana, CA · On-site

$18 - $20/hr

We are seeking an experienced 3PL Customer Service Representative (CSR) with routing experience to join our team. The ideal candidate will have a strong background in third-party logistics (3PL ...

C&A MARKETING INC

3PL Customer Service Rep

Dunmore, PA · On-site

$16 - $18/hr

Job Summary The Customer Service Representative (CSR) supports daily customer service and logistics operations for third-party logistics (3PL) clients. This role serves as the primary point of ...

Employee Force Provider - EFP Staffing

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Bilingual Customer Service Representative

Fontana, CA · On-site

$18 - $22/hr

Position Summary Employee Force Provider is seeking an experienced and motivated Bilingual 3PL Customer Service Representative (CSR) to join a fast-paced third-party logistics (3PL) operation in ...

Workforce Enterprises

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Warehouse CSR 3PL

San Bernardino, CA · On-site

$19 - $19.50/hr

***Warehouse CSR Experience is REQUIRED*** Do not wait for a recruiter to reach out Call Us today ... 3PL) to maintain efficient workflows during standard warehouse shifts. The position offers a ...

Berner Food & Beverage, LLC

3PL Manager

Rockford, IL · On-site

The Third-Party Logistics (3PL) Manager is responsible for managing strategic partnerships and ... Partner with Supply Chain, Customer Service, Procurement, Finance, Planning, and Manufacturing ...

Maiden Home

Director, Logistics

Manhattan, NY · On-site

Client Services and Retail route directly to the 3PL Customer Care team as the first line of triage. Define the resolution authority, communication standards, and logging requirements for that team.

Maiden Home

Director, Logistics

Manhattan, NY · On-site

Client Services and Retail route directly to the 3PL Customer Care team as the first line of triage. Define the resolution authority, communication standards, and logging requirements for that team.

Berner Food & Beverage, LLC

3PL Manager

Rockford, IL · On-site

The Third-Party Logistics (3PL) Manager is responsible for managing strategic partnerships and ... Partner with Supply Chain, Customer Service, Procurement, Finance, Planning, and Manufacturing ...

Berner Food & Beverage, LLC

3PL Manager

Rockford, IL · On-site

The Third-Party Logistics (3PL) Manager is responsible for managing strategic partnerships and ... Partner with Supply Chain, Customer Service, Procurement, Finance, Planning, and Manufacturing ...

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3Pl Customer Service information

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How much do 3pl customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for 3pl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL customer service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is a 3PL customer service representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

More about 3Pl Customer Service jobs
What cities are hiring for 3Pl Customer Service jobs? Cities with the most 3Pl Customer Service job openings:
What states have the most 3Pl Customer Service jobs? States with the most job openings for 3Pl Customer Service jobs include:
What job categories do people searching 3Pl Customer Service jobs look for? The top searched job categories for 3Pl Customer Service jobs are:
3Pl Customer Service jobs near you
Infographic showing various 3Pl Customer Service job openings in the United States as of July 2026, with employment types broken down into 15% Locum Tenens, 49% As Needed, 30% Full Time, 3% Part Time, 1% Nights, and 2% Summer. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

3PL Customer Service Representative

Employee Force Provider - EFP Staffing

Fontana, CA • On-site

$18 - $20/hr

Full-time

Re-posted 12 days ago

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Job description

Job Summary:
We are seeking an experienced 3PL Customer Service Representative (CSR) with routing experience to join our team. The ideal candidate will have a strong background in third-party logistics (3PL), excellent customer service skills, and the ability to coordinate shipments efficiently. This role requires attention to detail, problem-solving abilities, and effective communication with clients, carriers, and internal teams.

Key Responsibilities:

  • Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
  • Manage order processing, tracking, and shipment coordination within a 3PL environment.
  • Utilize routing guides to ensure timely and accurate deliveries while adhering to client and carrier requirements.
  • Communicate effectively with carriers, warehouse teams, and customers to coordinate shipments and resolve logistics challenges.
  • Monitor inventory levels and collaborate with warehouse staff to ensure order fulfillment.
  • Maintain accurate records of shipments, invoices, and customer communications.
  • Assist in handling freight claims, discrepancies, and returns as needed.
  • Identify opportunities for process improvements and contribute to operational efficiency.

Qualifications & Skills:

  • Experience: Minimum of 2 years in a 3PL customer service or logistics-related role.
  • Routing Knowledge: Strong understanding of routing procedures and carrier guidelines.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Ability to resolve customer and logistics issues quickly and efficiently.
  • Technology: Proficiency in logistics software, WMS, TMS, and Microsoft Office Suite.
  • Organization: Strong attention to detail and ability to multitask in a fast-paced environment.
  • Team Player: Ability to work collaboratively with internal and external teams.

Compensation:

  • MONDAY-FRIDAY
  • 7:30AM-4:00PM
  • Pay rate is based on experience. $18.00- $20.00

If you are a detail-oriented professional with 3PL and routing experience, we encourage you to apply and become part of our dynamic team.

Company Description

Our company strives to find our associates the right position where they can utilize their skills and experience.