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3Pl Customer Service Jobs (NOW HIRING)

C&A MARKETING INC

3PL Customer Service Rep

Dunmore, PA

$16 - $18/hr

Job Summary The Customer Service Representative (CSR) supports daily customer service and logistics operations for third-party logistics (3PL) clients. This role serves as the primary point of ...

Activate Talent

$14.75 - $20.25/hr

Customer Service Representative Position: Customer Service Representative Type of Contract ... Beginning March 2026, assist with 3PL customer support by addressing order issues, ensuring timely ...

International Warehouse Group

Be Seen First

3PL Customer Success Manager

Manhattan, NY · Remote

... service delivery. The ideal candidate is detail-oriented, customer-focused, and experienced in ... 3PL processes and retailer compliance standards · Exceptional communication and problem-solving ...

Activate Talent

$14.75 - $20.25/hr

Customer Service Representative Type of Contract: Independent Contractor Working Hours: 15-20 hours ... You'll collaborate closely with Operations, Warehouse, and 3PL partners to support seamless ...

Southwest Forest Products

Carrier Manager

Phoenix, AZ · Remote

Expand and grow current 3PL customer relationships. * Present value-based services and strategic solutions to new and existing 3PL customers * Negotiate customer pricing. Task to obtain avg. of 20 ...

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How much do 3pl customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for 3pl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3PL Customer Service Representative, and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL Customer Service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is a 3PL Customer Service Representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

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What cities are hiring for 3Pl Customer Service jobs? Cities with the most 3Pl Customer Service job openings:
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3Pl Customer Service jobs near you
Infographic showing various 3Pl Customer Service job openings in the United States as of May 2026, with employment types broken down into 86% Part Time, 2% Temporary, and 12% Contract. Highlights an 11% Hybrid, and 89% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
3PL Customer Service Rep

3PL Customer Service Rep

C&A MARKETING INC

Dunmore, PA

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

3 PL Customer Service Representative (CSR)
Location: Dunmore, PA
Department: Warehouse Operations / Logistics Coordination

About C+A Global

C+A Global (also known as C & A Marketing, Inc.) is a privately held global manufacturer, distributor, brand builder, and online retailer of consumer products and electronics headquartered in Edison.

We bring innovative and desirable products to market across a wide range of categories including electronics, lifestyle, recreation, home, kids, and pet products.

We’re Looking for People with Entrepreneurial Spirit

Working at C+A Global means being part of a team that values ambition, passion, and entrepreneurial drive. Our employees are our most valuable asset, and our success is built on their commitment to excellence. We are dedicated to success — yours and ours.

Job Summary

The Customer Service Representative (CSR) supports daily customer service and logistics operations for third-party logistics (3PL) clients. This role serves as the primary point of contact for order inquiries, shipment tracking, billing and dispute resolution, inventory concerns, and service escalations. The CSR ensures accurate, timely order fulfillment while maintaining a high level of client satisfaction.

Key Responsibilities
  • Act as the primary point of contact for assigned 3PL accounts via phone, email, and client portals
  • Manage and route outbound orders in accordance with customer-specific routing guides and carrier requirements
  • Interpret and apply routing guide instructions to ensure compliance with retailer and distributor standards (e.g., delivery windows, labeling, packaging)
  • Coordinate shipments by scheduling pickups and working with third-party logistics providers and freight carriers
  • Monitor daily order activity to ensure timely and accurate fulfillment across all channels
  • Proactively communicate order delays, shipment issues, and routing conflicts to customer service teams and channel managers
  • Maintain accurate and up-to-date shipment data within ERP and WMS systems
  • Prepare shipping documentation, including labels and bills of lading (BOLs)
  • Generate and distribute regular reports on logistics performance and order fulfillment
  • Support warehouse operations by prioritizing orders based on delivery deadlines and routing requirements
Requirements
  • 1–2 years of experience in logistics coordination, order fulfillment, or warehouse customer service
  • Working knowledge of routing guides and vendor compliance requirements
  • Experience using ERP and WMS systems
  • Strong written and verbal communication skills
  • Excellent organizational, problem-solving, and attention-to-detail skills
  • Proficiency in Microsoft Office, particularly Excel and Outlook
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Preferred Qualifications
  • Familiarity with EDI systems and retailer compliance platforms (e.g., SPS Commerce, RetailLink)
  • Experience supporting major retail partners such as Walmart, Target, or Amazon
  • Basic knowledge of freight terms (e.g., FOB, prepaid, collect) and shipping documentation

Compensation & Benefits

  • Competitive hourly rate
  • Comprehensive benefits package (health, dental, vision, 401k, PTO)
  • Health Savings Account (HSA) with employer contribution
  • Flexible Spending Accounts (FSA – medical & dependent care)
  • Company-paid life insurance, Short-Term Disability, Long-Term Disability and AD&D

Time Off & Work-Life Balance

  • Paid Time Off (PTO)
  • Paid company holidays
  • Bereavement leave
  • Jury duty leave

Additional Perks

  • Employee product discounts
  • Referral bonus program
  • Company events and team-building activities

For immediate consideration, please send your resume to Robin.Manley@zink.com or apply at caglobal.com/pages/careers

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