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3Pl Customer Service Jobs (NOW HIRING)

StaffMaster Group Inc.

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3PL Customer Service

Redlands, CA · On-site

$19 - $20/hr

The 3PL Customer Service Representative plays a crucial role in managing logistics and customer relations within a small, dedicated team. This position requires hands-on coordination with 3PL ...

Employee Force Provider - EFP Staffing

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3PL Customer Service Representative

Fontana, CA · On-site

$18 - $20/hr

We are seeking an experienced 3PL Customer Service Representative (CSR) with routing experience to join our team. The ideal candidate will have a strong background in third-party logistics (3PL ...

Css employment group, inc

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Customer Service Representative 3PL Experience

Fontana, CA · On-site

$18 - $23/hr

Perris The Customer Service Representative with 3PL experience plays a critical role within a cross-functional team, ensuring seamless order processing and communication between customers and ...

Employee Force Provider - EFP Staffing

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Bilingual Customer Service Representative

Fontana, CA · On-site

$18 - $22/hr

Position Summary Employee Force Provider is seeking an experienced and motivated Bilingual 3PL Customer Service Representative (CSR) to join a fast-paced third-party logistics (3PL) operation in ...

Hayes Company LLC

3PL Logistics Supervisor

Mesquite, TX · On-site

$72K - $85K/yr

The 3PL Logistics Supervisor is responsible for the day-to-day leadership, coordination, and ... Ensure each facility executes customer-specific logistics requirements, service-level agreements ...

Maiden Home

Director, Logistics

Manhattan, NY · On-site

Client Services and Retail route directly to the 3PL Customer Care team as the first line of triage. Define the resolution authority, communication standards, and logging requirements for that team.

Berner Food & Beverage, LLC

3PL Manager

Rockford, IL · On-site

The Third-Party Logistics (3PL) Manager is responsible for managing strategic partnerships and ... Partner with Supply Chain, Customer Service, Procurement, Finance, Planning, and Manufacturing ...

Maiden Home

Director, Logistics

Manhattan, NY · On-site

Client Services and Retail route directly to the 3PL Customer Care team as the first line of triage. Define the resolution authority, communication standards, and logging requirements for that team.

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3Pl Customer Service information

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How much do 3pl customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for 3pl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 3PL customer service representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL customer service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

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3Pl Customer Service jobs near you
Infographic showing various 3Pl Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

3PL Customer Service

StaffMaster Group Inc.

Redlands, CA • On-site

$19 - $20/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

The 3PL Customer Service Representative plays a crucial role in managing logistics and customer relations within a small, dedicated team. This position requires hands-on coordination with 3PL operations, including communication with customers and warehouse support. The ideal candidate is comfortable working independently, and capable of bridging communication between customers and warehouse staff while managing shipping and receiving documentation efficiently.

Responsibilities

  • Coordinate 3PL activities and ensure timely order processing
  • Communicate effectively with customers via email and phone
  • Track orders and manage shipping and receiving documentation
  • Support warehouse operations and collaborate with floor staff as needed
  • Resolve issues promptly to maintain customer satisfaction
  • Maintain accurate data entry and manage scheduling adherence
  • Provide bilingual support in English and Spanish
  • Work independently with minimal supervision

Required Qualifications

  • 1+ years of experience in 3PL customer service

Preferred Qualifications

  • Knowledge of Bill of Lading (BOL)
  • Experience with shipping and receiving documentation
  • Understanding of warehouse operations
  • Strong customer communication skills
  • Bilingual in English and Spanish
  • Professional phone etiquette and email correspondence
  • Effective problem-solving abilities
  • Familiarity or willingness to learn proprietary 3PL platforms