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3Pl Customer Service Jobs (NOW HIRING)

Kane is able

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

Kane is able

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

Veho Tech, Inc.

Director, 3PL Engagement

New York, NY · On-site

$143K - $153K/yr

... customers unprecedented control over their deliveries and removes the pain from the ecommerce post ... Keep 3PL partners informed on Veho services and product updates. Merchant Opt-In Sales Motion

ShipMonk

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Customer Service Representative ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and ...

Circle Logistics, Inc

Customer Service Specialist

Toledo, OH · On-site

$15.50 - $20.50/hr

Company Description Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers: * No Fail Service * Personalized Communication * Innovative ...

ShipMonk

Customer Service Representative

Las Vegas, NV · On-site

$15.50 - $21/hr

Customer Service Representative ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and ...

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

Customer Service Representative Pittston, Pennsylvania, United States ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers ...

New

ShipMonk

Customer Service Representative

Pittston, PA · On-site

$15 - $20.50/hr

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

New

ShipMonk

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

ShipMonk

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

ShipMonk

Customer Service Representative

Pittston, PA

$15 - $20.50/hr

ShipMonk isn't just a 3PL -- we're the tech-powered growth partner for ecommerce brands, running 12 ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

New

ShipMonk

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12 ... Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management ...

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3Pl Customer Service information

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How much do 3pl customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for 3pl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL customer service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is a 3PL customer service representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

More about 3Pl Customer Service jobs
What cities are hiring for 3Pl Customer Service jobs? Cities with the most 3Pl Customer Service job openings:
What states have the most 3Pl Customer Service jobs? States with the most job openings for 3Pl Customer Service jobs include:
What job categories do people searching 3Pl Customer Service jobs look for? The top searched job categories for 3Pl Customer Service jobs are:
3Pl Customer Service jobs near you
Infographic showing various 3Pl Customer Service job openings in the United States as of July 2026, with employment types broken down into 15% Locum Tenens, 49% As Needed, 30% Full Time, 3% Part Time, 1% Nights, and 2% Summer. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Kane is able

Scranton, PA

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

ID Logistics rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

311th of 359 rated logistics

Job description

Company Description

In 1930, Edward Kane traded his car for a used truck to provide local hauling to valley regions of Northeast Pennsylvania. Today, KANE manages a truckload fleet of 140 power units and 800 trailers and operates over 6.5 million square feet of 3PL warehousing space across 16 U.S. distribution center locations. The company remains family owned and professionally managed.

Job Description

We are seeking a skilled customer service representative to work in our warehouse.   The successful candidate will handle a variety of responsibilities in this diverse position.  Direct e-mail and phone contact with the customer as well as billing and invoicing responsibilities.  There is daily contact with the facility manager and supervisor to manage the shipping and receiving of orders within our system.

Qualifications

The successful candidate will have a minimum of two years of previous customer service experience combined with a demonstrated ability to handling billing and other administrative tasks that require tight turn around times and attention to detail. 

  • Verifiable customer service experience
  • Experience with billing/accounts payable
  • Strong computer and data entry skills.  Windows, Word, and Excel required.
  • Strong written and verbal communication skills.
  • Bachelor's degree in business or similar discipline preferred

    Day shift position with overtime during peak periods as needed.  Competitive pay.  Strong benefit package including medical, dental, and vision after 90 days.  Company paid life and disability.  Paid time off after 90 days.  401k after 6 months.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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