ZipRecruiter

Log In

1

3Pl Customer Service Jobs (NOW HIRING)

Solenis

OR

$84.90K - $113.90K/yr

You will report to theNorthAmericaLogisticsDirector andpartner closely with Plant Operations, Planning, Customer Service, Procurement, and Finance. Key Responsibilities * Own end-to-end 3PL network ...

Focus

3PL Manager

Houston, TX · On-site

$90K - $120K/yr

The 3PL Manager is responsible for overseeing the full lifecycle of high-end furniture logistics ... Customer Service: Since they represent high-end brands, the manager must ensure the delivery ...

Focus

3PL Manager

Lockport, IL · On-site

$90K - $120K/yr

The 3PL Manager is responsible for overseeing the full lifecycle of high-end furniture logistics ... Customer Service: Since they represent high-end brands, the manager must ensure the delivery ...

Solenis LLC

3PL Network Operations , Manager

Wilmington, DE

$82.50K - $110.60K/yr

You will report to theNorthAmericaLogisticsDirector andpartner closely with Plant Operations, Planning, Customer Service, Procurement, and Finance. Key Responsibilities * Own end-to-end 3PL network ...

General Mills

Customer Service Representative

Crouse, NC

$14.50 - $19.75/hr

Manage 3PL processes and communications, ensuring operational alignment and service continuity. * Create and maintain customer logistics templates and ensure operational data accuracy. * Receive ...

JPC Partners

WMS Specialist

Gloucester City, NJ · On-site

... service-level requirements. This role works directly with supervisors, leads, associates, and ... Ensure 3PL customer-specific routing guides, labeling standards, and allocation logic are properly ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

Kane is able

Customer Service Representative

Scranton, PA · On-site

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

Kane is able

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

Kane is able

Customer Service Representative

Scranton, PA

$15.75 - $21.50/hr

... 3PL warehousing space across 16 U.S. distribution center locations. The company remains family ... We are seeking a skilled customer service representative to work in our warehouse. The successful ...

next page

Showing results 1-20

People also search for

All Jobs3Pl Customer Service Jobs

3Pl Customer Service information

See salary details

$9

$18

$26

How much do 3pl customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for 3pl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 3PL Customer Service Representative, and why are they important?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL Customer Service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is a 3PL Customer Service Representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

More about 3Pl Customer Service jobs
What cities are hiring for 3Pl Customer Service jobs? Cities with the most 3Pl Customer Service job openings:
What states have the most 3Pl Customer Service jobs? States with the most job openings for 3Pl Customer Service jobs include:
What job categories do people searching 3Pl Customer Service jobs look for? The top searched job categories for 3Pl Customer Service jobs are:
3Pl Customer Service jobs near you
Infographic showing various 3Pl Customer Service job openings in the United States as of May 2026, with employment types broken down into 86% Part Time, 2% Temporary, and 12% Contract. Highlights an 11% Hybrid, and 89% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Sur-Seal Corporation

Grand Rapids, MI • On-site

$55K - $65K/yr

Other

Posted 17 days ago

Job description

Customer Service Representative

Grand Rapids - Grand Rapids, MI 49505

Overview

Salary Range $55,000.00 - $65,000.00 Salary Position Type Full Time Category Customer Service

Description

Who is Sur-Seal?

At Sur-Seal, we simplify engineering and supply chain to solve our customers' sealing challenges. For over 50 years we've been designing, sourcing and manufacturing sealing products for OEM customers across multiple industries. We embrace the idea that each customer challenge is unique and pride ourselves on helping them find the right, unique solution.

Our customers value our expertise in global sourcing, supply chain, sealing engineering, and precise manufacturing. We earn our customers' loyalty because we are reliable and responsive to their needs. We have a formula that works, and our growth is accelerating. Sur-Seal's purpose is to make the world safer, brighter, and cleaner. We are a leader in the design and development of sealing solutions for numerous industries including lighting, HVAC, and healthcare.

What is the objective of the Customer Care Representative role at Sur-Seal?

The Customer Care Representative will work cross-functionally within the company to manage and develop all aspects of the assigned customer accounts while delivering excellent customer satisfaction.

Who is the ideal candidate?

The Customer Care Representative must be a highly driven, customer-focused professional, with excellent communication skills. This individual will also be a consummate team player and collaborator, working cross-functionally throughout the organization to problem solve unique customer situations as they arise. The ideal candidate will also be very organized and detail-oriented with the ability to remain calm under pressure. Most importantly, the ideal candidate will clearly demonstrate the 3 core values that define Sur-Seal: Caring, Curious, and Courageous.

Essential Accountabilities of the Customer Care Representative:

  • Reviewing and managing customer orders.
  • Acknowledging customer orders within 24 hours of receipt of PO.
  • Committing to specific ship dates to our customers through a decision process that includes the following factors: inventory level, revision level, stocked/non-stocked, raw material availability, available production capacity, etc.
  • Leading cross-functional discussions when acknowledge order date is beyond customer requirement.
  • Communicating customer part obsolescence internally and coordinating actions to recoup as much potential loss as possible.
  • Reviewing daily shortfall report, communicating internally and working with customers regarding possible changes to delivery date.
  • Prioritizing production backlog for top customers.
  • Managing customer expedites with production/purchasing and communicating status to customer. Analyzing and making decisions on options with consideration to cost, lead time, risk to other customers, etc.
  • Investigating discrepancies with 3PL and internal processes to maintain inventory accuracy.
  • Following up with customer regarding on-hold orders so revenue can be realized.
  • Leading communication of quality issues, ensuring resolution to the customer.
  • Identifying and improving Customer Care processes.
  • Partnering with Mexico Customer Service Representative to coordinate and expedite U.S. shipments not from 3PL warehouse
  • Developing and maintaining relationships with customers that facilitates open dialogue on Sur-Seal perception and performance.
  • Visit customers site as needed to develop and grow relationships.
  • Leading cross-functional teams to solve business issues directly affecting customers.
Qualifications

Competencies, Skills and Experience

  • 3-5 years of related customer service experience in manufacturing, required
  • Business to business experience, preferred
  • Experience with high volume/SKUs, preferred
  • Exhibits ability to be proactive and to multi-task
  • Demonstrates a high degree of professionalism in written and oral communication skills
  • Demonstrates analytic abilities
  • Bachelor's Degree in business administration, preferred

Sur-Seal reserves the right to change or add duties to this position as long as the changes and/or additions are consistent with the job classification.

Apply