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3Pl Customer Service Jobs (NOW HIRING)

Hayes Company LLC

3PL Logistics Supervisor

Mesquite, TX · On-site

$72K - $85K/yr

The 3PL Logistics Supervisor is responsible for the day-to-day leadership, coordination, and ... Ensure each facility executes customer-specific logistics requirements, service-level agreements ...

Maiden Home

Director, Logistics

Manhattan, NY · On-site

$180K - $210K/yr

Client Services and Retail route directly to the 3PL Customer Care team as the first line of triage. Define the resolution authority, communication standards, and logging requirements for that team.

Maiden Home

Director, Logistics

Manhattan, NY · On-site

$180K - $210K/yr

Client Services and Retail route directly to the 3PL Customer Care team as the first line of triage. Define the resolution authority, communication standards, and logging requirements for that team.

52Launch

3PL / Operations Manager

Framingham, MA · On-site

$60 - $75/hr

Customer & Client Interface * Serve as the main point of contact for 3PL customers for operational matters. * Resolve escalated service issues promptly and professionally. Administrative & Financial

52Launch

3PL / Operations Manager

Framingham, MA · On-site

Customer & Client Interface Serve as the main point of contact for 3PL customers for operational matters. Resolve escalated service issues promptly and professionally. Administrative & Financial ...

52Launch

3PL / Operations Manager

Framingham, MA · On-site

Customer & Client Interface * Serve as the main point of contact for 3PL customers for operational matters. * Resolve escalated service issues promptly and professionally. Administrative & Financial

52Launch

3PL / Operations Manager

Framingham, MA · On-site

Customer & Client Interface * Serve as the main point of contact for 3PL customers for operational matters. * Resolve escalated service issues promptly and professionally. Administrative & Financial

52Launch

3PL / Operations Manager

Framingham, MA · On-site

Customer & Client Interface * Serve as the main point of contact for 3PL customers for operational matters. * Resolve escalated service issues promptly and professionally. Administrative & Financial

52Launch

3PL / Operations Manager

Framingham, MA · On-site

$60K - $75K/yr

Customer & Client Interface * Serve as the main point of contact for 3PL customers for operational matters. * Resolve escalated service issues promptly and professionally. Administrative & Financial

52Launch

3PL / Operations Manager

Framingham, MA · On-site

Customer & Client Interface Serve as the main point of contact for 3PL customers for operational matters. Resolve escalated service issues promptly and professionally. Administrative & Financial ...

Ccfs

3PL National Account Manager

$250K/yr

Job Title: 3PL National Account Manager Department: Business Development Job Status: Exempt ... We use the latest technology to provide quality service and on-time delivery to our customers. CCFS ...

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How much do 3pl customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for 3pl customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 3PL customer service representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL customer service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

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3Pl Customer Service jobs near you
Infographic showing various 3Pl Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Reps 3PL

The Visual Pak Companies

Waukegan, IL • On-site

$19.10 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Join the PAK
The Visual Pak Companies are aligned with many of the largest consumer product companies in the household, personal care, automotive and food product industries.
30 years of consistent growth with no end in sight is a testament to our best-in-class workforce as the foundation for our collective success. The Visual Pak is looking for innovative and dedicated achievers who are encouraged to keep a healthy work/life balance to join our team.
Position Title: Customer Service Rep (Third Party Logistics)
Reporting into Title: Senior Warehouse Operations Manager
Position Purpose/Summary: CSR (3PL) is responsible for processing orders to the distribution floor for accurate and timely routing/shipping. Overall job will focus on shipping orders within customer's requirements. Candidate will have prior customer service experience in a busy logistics/shipping warehouse environment; will be highly organized with an ability to handle multiple tasks; and will have the ability to establish a great relationship with our customer's over the phone, email and/or chat.
Direct Reports
None
Position Responsibilities-Tasks-Deliverables
An individual must be able to satisfactorily perform each essential duty listed below. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
All duties as assigned and the following specific activities:
  • Monitor, process, and ensure that all orders are processed accurately and in a timely manner.
  • Responsible for routing and scheduling daily pick-ups and printing of Bills of Lading for carrier loads.
  • Ensure that the routing and scheduling of carriers is in compliance with customers routing/vendor standards to reduce department related chargebacks.
  • Work closely with distribution center floor to ensure shipments are dock confirmed.
  • Work jointly with support teams to solve any problems with orders.
  • Perform all other duties as directed by the WH Administrative Manager.

Key Performance Indicators (KPIs)
  • Customer email response time within 1 hour upon receipt of email.
  • Customer problem resolution within 24 hours.
  • Order entry for non EDI orders completed by 2pm on day of receipt of orders.
  • Order changes completed within 2 hours of change request.

Benefits:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & AD&D Insurance
  • 401(k)
  • 401(k) match
  • Pet Insurance
  • Paid time-off
  • Paid holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Dependent Care Subsidy
  • Childcare Resources
  • Commuter Benefits
  • Employee Assistance Program
  • Disability Insurance
  • Employee Discounts

Knowledge-Skills-Abilities
Education: High School Diploma or equivalent
Experience :
  • 2 years prior experience working in a CSR role in Logistics/Shipping/Distribution Center or detail oriented, customer service driven, office environment.
  • Customer Service experience within 3PL environment preferred
  • A working knowledge of shipping documents is preferred; (ie: bills of lading, packing slips, and manifests).
  • Strong decision-making and organizational skills are required.
  • Hard working, self-starter and problem solver.
  • Must be detailed oriented and able to handle multiple tasks simultaneously.

Technology/Software :
  • Basic-Intermediate understanding of MS office (Excel, Word, PowerPoint, email)
  • Working knowledge of warehouse management systems, e.g. Navision, SAP, AS400

Communication:
  • Strong verbal and written skills with the ability to communicate effectively and tactfully with customers, team, transportation carriers, management and other departments.
  • Must be able to professionally communicate via phone, email or chat

Physical Capabilities:
Strength N/A
Movement: This position may include sitting for long periods of time. Some standing or walking may be required.
Hearing : This position will work in an office/warehouse environment so you must be able to tolerate a quiet working area or warehouse noise such as forklift traffic or truck noise.
Vision: This position will require you to spend an extended amount of time on a computer reading emails, spreadsheets and working in a database.
MISCELLANEOUS
Travel: Less than 5%
Vehicle (own): Must have reliable transportation.
Tools (own): N/A
Technology (own) N/A
Visual Pak Companies is an Equal Opportunity Employer. Visual Pak does not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.
Visual Pak logo

About Visual Pak

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Waukegan, IL, US

Year founded

1982

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