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3Pl Customer Service Jobs in Georgia (NOW HIRING)

Deposco

Product Owner - Bright Portal

Alpharetta, GA · On-site

$110 - $160/hr

You are the subject matter expert embedded alongside the Professional Services team who ensures customers truly adopt, use, and derive value from the portal. Deposco's 3PL vertical is growing fast.

Deposco

Product Owner - Bright Portal

Alpharetta, GA · On-site

You are the subject matter expert embedded alongside the Professional Services team who ensures customers truly adopt, use, and derive value from the portal. Deposco's 3PL vertical is growing fast.

Nfinity Athletic

Head of Operations

Atlanta, GA · On-site

Warehouse, 3PL, fulfillment, shipping exceptions, and receiving * Amazon, Shopify, ecommerce ... Customer service escalations tied to orders, shipping, refunds, replacements, and inventory

Nfinity Athletic

Head of Operations

Atlanta, GA

Warehouse, 3PL, fulfillment, shipping exceptions, and receiving * Amazon, Shopify, ecommerce ... Customer service escalations tied to orders, shipping, refunds, replacements, and inventory

Clorox

Fulfillment Manager

Alpharetta, GA · On-site

Success requires balancing service, cost, inventory utilization, 3PL performance, capacity, controls, and customer requirements across the fulfillment network. In this role, you will: Operations

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3Pl Customer Service information

What is a 3PL customer service representative?

A 3PL (Third-Party Logistics) Customer Service Representative is a professional who acts as the main point of contact between clients and a logistics company that manages warehousing, shipping, and distribution services on behalf of other businesses. Their primary duties include addressing client inquiries, resolving shipment issues, tracking orders, and ensuring customer satisfaction throughout the supply chain process. They play a crucial role in coordinating with internal teams and external partners to provide efficient logistics solutions and maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a 3PL customer service representative?

To thrive as a 3PL Customer Service Representative, you need strong knowledge of logistics processes, order management, and supply chain fundamentals, usually supported by experience in third-party logistics or a related field. Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and proficiency in Excel or other data tools is often required. Excellent communication, problem-solving abilities, and attention to detail help you stand out when handling client inquiries and resolving issues. These skills ensure smooth operations, satisfied clients, and effective coordination across logistics partners.

What are some of the main challenges faced by 3PL customer service representatives and how can they be managed?

3PL Customer Service representatives often face the challenge of balancing the needs and expectations of both clients and carriers while managing logistics disruptions such as delays, inventory discrepancies, or shipping errors. Effective communication and proactive problem-solving are essential for quickly addressing issues and maintaining high service levels. Building strong relationships with both internal teams and external partners can help anticipate potential problems and streamline resolutions, making attention to detail and adaptability key assets in this role.

What is the difference between 3PL Customer Service vs Warehouse Associate?

Aspect3PL Customer ServiceWarehouse Associate
Primary RoleHandling customer inquiries, order tracking, and service issuesPicking, packing, and shipping products within a warehouse
Required SkillsCommunication, problem-solving, basic computer skillsPhysical stamina, organization, attention to detail
Work EnvironmentOffice setting, call centers, or logistics officesWarehouse floor, physical and fast-paced
CertificationsCustomer service or logistics certifications optionalNone typically required, safety training may be provided

While both roles are integral to logistics operations, 3PL Customer Service focuses on client communication and order management, whereas Warehouse Associates handle the physical movement of goods. Understanding these differences helps job seekers identify the right career path within the logistics industry.

What are popular job titles related to 3Pl Customer Service jobs in Georgia?

For 3Pl Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching 3Pl Customer Service jobs in Georgia look for?

The top searched job categories for 3Pl Customer Service jobs in Georgia are:

What cities in Georgia are hiring for 3Pl Customer Service jobs?

Cities in Georgia with the most 3Pl Customer Service job openings:

3Pl Customer Service jobs near you
Infographic showing various 3Pl Customer Service job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

National Account Support Coordinator

Woodgrain, Inc.

Lawrenceville, GA • On-site

$17.25 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Woodgrain rating

6.9

Company rating: 6.9 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

411th of 545 rated manufacturers

Job description

National Account Support Coordinator
Posting Start Date: 8/13/26
Division: Distribution
Posting Area: Sales
Job Location: Lawrenceville, GA
Looking for stability? Join Woodgrain! We're growing fast and offering lifetime careers in a supportive work environment.
About Woodgrain:
Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.
  • Maintain and support existing relationships within 3PL customers and 3PL warehouses
  • Process 3PL customer inbound and transfer material requests
  • Coordinate 3PL customer inventory cycle count requests
  • Process 3PL customer open order reports, POD requests, and cancelation reports
  • Manage the 3PL warehouse process, i.e., process EDI errors, cancel OOS orders
  • Maintain 3PL contact list, cross reference material sheet, and 3PL warehouse contacts
  • Process new orders for the Panel and Fiberon programs
  • Manage the panel production schedule to ensure timely shipping.
  • Communicate with Transportation on ready to ship panel orders.
  • Perform weekly consignment inventory and direct panel billings.
  • Communicate with Woodgrain warehouses and transportation on Fiberon stock and special orders
  • Answer inbound customer calls
  • All other duties that may be assigned

Summary of Company Benefits:
  • Health, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • 401(k) with a Company Match
  • Group Term Life Insurance and AD&D
  • Employer Paid Long-Term & Short-Term Disability
  • Voluntary Supplemental Hospital and Accident Plans
  • Employee Assistance Program
  • 8 Company Paid Holidays & 1 Floating Holiday
  • Paid Time Off (PTO)

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required

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